You can submit your entire domain to be approved so any email address at your domain is automatically approved as a ‘Permitted From Address’. However, we generally prefer to approve individual addresses.

Under 'My Profile > Permitted From Addresses' there is a section to 'Add All Addresses in a Domain' where we supply a unique A record (in the form of "abc-1.domain.com") pointing to the IP address of your High Volume server. You must you must add that A record to your domain's DNS settings before you attempt to enter your domain into the field provided. When you enter your domain into the field, our system queries your domain's name servers directly to check if that A record is being published, and if so then LuxSci Support Staff are alerted, will validate the request, and approve as appropriate. If the A record is not published when you try to submit your domain, you will be unable to submit it for approval.

Once we are notified that you have replied to the confirmation email, we check a few things to ensure your sending will meet our Acceptable Use Policy, including to see if you have a website and what the content is, and to ensure the email address or domain name does not look suspicious or malicious.

No, you may only send from a domain you own or are authorized to send from. LuxSci automatically blocks requests to send from these and many other free email provider and Internet Service Provider (ISPs) domains.

The process may take up to 24 hours.

Please watch our High Volume General setup video for a demonstration of the process.