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LuxSci Strengthens Its Privacy Policy

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LuxSci has made some changes to it Privacy Policy.  These changes expand the types of things that LuxSci considers to be confidential and strengthen LuxSci’s confidentiality statement.  The Privacy Policy is posted here – Lux Scientiae Privacy Policy.

Confidentiality:

The most significant change to LuxSci’s confidentiality statement is that the scope of what data LuxSci will not examine without a customer’s consent has been expanded to cover more items.  The complete confidentiality statement is now:

Lux Scientiae staff will not examine the following classes of data without Customer’s explicit consent:

  1. Email: The content of sent and received email messages, with the exception of the message metadata including: sender address, recipient addresses, message subject, message size, message id, IP address of the sending or connecting computers, and any message header information removed from messages for the purposes of outbound message anonymization.
  2. WebAides: The content of all WebAides, including comments and attachments
  3. Widgets: The content of all Widgets, except the content of custom or third party widgets that is defined directly as part of the widget definition.
  4. Databases: The content of all databases hosted by Customer in its web hosting account.
  5. Files: The content of all files saved to the Customers web/FTP space, except as they may otherwise be publically accessible on the Internet via Customer’s web site. Note that this covers only the content of the files, not the list of what files are present and what directories they are located in.

Information that does not fall within the above classes of data (i.e. email message metadata) will still be kept in the strictest confidence in accordance with Lux Scientiae’s non-disclosure policy.

Exception 1: in a case where Lux Scientiae becomes aware of evidence of a possible violation by a client of its Acceptable Use Policy and it concludes that analysis of data is necessary in order to determine the facts, in order to prevent the sending of SPAM, Unsolicited Email, excessive utilization of system resources, or other violations of LuxSci’s AUPs, Lux Scientiae will examine such client’s data solely for such purpose. The contents of client’s data will be kept in the strictest confidence in accordance with Lux Scientiae’s non-disclosure policy.

Exception 2: from time to time Lux Scientiae may audit High Volume Outbound Email customers’ bulk email practices. As stated in the High Volume AUP (HVAUP), Lux Scientiae can and will store and/or review the content of any or all outbound email messages sent via the High Volume service to ensure compliance with the High Volume Email Restrictions (see the HVAUP).

Exception 3: for Customers that have a valid HIPAA Business Associate Agreement (BAA) with Lux Scientiae, in the event of a conflict or inconsistency between the terms of this confidentiality policy and those of the BAA, the terms of the BAA shall prevail.

Non-disclosure

LuxSci’s non-disclosure statement was weakened some time ago due to our partnership with ServerBeach for basic dedicated servers — they have a weak non-disclosure policy and we made ours match for consistency.  After further consideration and requests from customers, we have decided to revise this policy to firm up the non-disclosure terms for all customers that are not using a Basic Dedicated Server.  The new policy is:

Lux Scientiae will not release any information about its clients to third parties without the clients’ explicit consent, except as required for compliance with local, state, and federal law or as further set forth below.

For Customers using Basic Dedicated Servers:

The Lux Scientiae Acceptable Use Policies specifically prohibit the use of our service for illegal activities. Therefore, you agree that Lux Scientiae may disclose any and all of your information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a verified written request, without further consent or notification to you. LuxSci, or its Basic Dedicated Server Partner, will verify the legitimacy and authenticity of any such request and determine if compliance with the request is required by local, state, or federal law or if, in its sole discretion, the request should be filled even if it is not required by local, state, or federal law. In addition, Lux Scientiae shall have the right to suspend or terminate all services, at its sole discretion, during such a legal investigation.

For all other Customers (i.e. shared hosting, dedicated Cloud, and Premium Dedicated):

You agree that Lux Scientiae may disclose any and all of your information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a verified written request, without further consent or notification to you. LuxSci will verify the legitimacy and authenticity of any such request and determine if compliance with the request is required by local, state, or federal law. Only if the request is verified and compliance is required will the request be filled. In addition, Lux Scientiae shall have the right to suspend or terminate all services, at its sole discretion, during such a legal investigation.

Lux Scientiae does not give out its client’s email addresses or send SPAM. Lux Scientiae may occasionally send important announcements regarding Lux Scientiae services to its clients if they have not opted out of this notification service.

For Customers that have a valid HIPAA Business Associate Agreement (BAA) with Lux Scientiae, in the event of a conflict or inconsistency between the terms of this nondisclosure policy and those of the BAA, the terms of the BAA shall prevail.

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