We have been deliberating what constitutes the essence of LuxSci recently.  We have many features and services and have grown considerably over the years.  Saying what we do and what sets us apart succinctly has become an increasing challenge.

In the end, it came down to skipping our long list of features and services and all of the adjectives that we feel describe ourselves and our goals, and focusing on the fundamentals:

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LuxSci’s Widgets and Workspaces enable customers to create custom interfaces to work with our products in a way most appropriate to their business and workflow.  They can create sharable spaces (Workspaces) and populate these with tools (Widgets) such as calendars, task boards, note pads, blogs, file storage areas, etc.

LuxSci has had a couple of Widgets that customers can use for interacting with their email including seeing new messages as they come in.  Now, customers can add “Email Composition” widgets to their workspaces to view new email and compose email at the same time in the same workspace.

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LuxSci’s Mobile Site provides a fast and simplified interface for mobile devices and desktop web browsers.   While the Mobile Site has always supported secure connections (over SSL) to prevent eavesdropping on passwords and data; the Mobile Site did not support LuxSci’s SecureLine end-to-end email encryption features.  These are now part of the Mobile Site.

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LuxSci’s Mobile Site provides fast, convenient, simplified, and secure access to LuxSci user email, WebAides, support, documentation, and more.

Mobile Site now supports the use of advanced Two-Factor authentication via LuxSci’s integration with DuoSecurity.   DuoSecurity Two-Factor authentication is very slick and featureful beyond LuxSci’s basic Two-Factor option of sending a token to your phone or alternate email address on each login attempt.

Read more about DuoSecurity: Advanced Two-Factor Logins for LuxSci’s Web Interface.

Over the last 12 months, LuxSci has added many new features, enhanced services, and improved usability.  We have also made a large numbers of security and privacy improvements.

Some of the most conspicuous of these include changes to User Account Access, HIPAA Security, SecureForm, Backups, Restores, Email Security, Credit Card Security,  Auditing, Security of Support Access to Data, Web Hosting, and Firewalls.

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LuxSci has added a new user preference that enables users to customize the font style and size used to display plain text message previews and content in the LuxSci WebMail interface.

By default, plain text message content is displayed in a fixed width font (“Courier New”) that is 12 pixels in size.  Users can individually override this now to use other fonts (like Arial or Times New Roman) and other sizes (e.g. to make the text larger).

This preference can be found under “My Preferences > Email Message List > Message Display“.

Resellers of LuxSci’s High Volume Bulk Emailing service can now benefit from LuxSci’s new Private Labeling features to ensure that their customers only see their corporate brand, and do not see LuxSci or mention of LuxSci’s services or domain names.

As with other white label / branding services that LuxSci offers to other types of accounts,  High Volume Resellers can now extend their own brand to bulk email and achieve a consistency and coherence across their web sites and services offered.

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I recently applied for a new insurance policy with fairly well known insurance agency (who shall remain nameless).  When all the preliminaries were done, the representative emailed me copies of the new policies.  They were “secure” emails.  I was very impressed … they thought enough of my privacy and identity to ensure that sensitive documents  would be sent securely.  And, working in an email security company, I actually know and appreciate the ramifications of that perhaps more than most.

So, once I finally got around to accessing the message, I discovered that it was really not secure at all!  Even though the subject said “secured”, the representative said it was secure, and the PDFs of the policy documents were not physically in the message, it was really completely insecure!  My faith in the company is now somewhat tarnished (though they might not even know about the issue) … and I have serious doubts about whatever provider they are using to facilitate these “secure messages”.

How do I know it was insecure?

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LuxSci has had a “mobile site” for a long time — called the “Xpress Portal”.  The Xpress portal was designed for narrow interfaces and did not use any JavaScript or cookies — to make browsing fast, simple, and work on almost any device.  However, the Xpress portal was getting dated and not taking advantages of the features present in modern mobile devices (e.g. iPhones, iPads, Androids, etc.)

LuxSci has revised the Xpress portal from the ground up.  It is now simply called the Luxsci “Mobile Site”.  The Mobile Site:

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Two-Factor logins require users to

1. Enter their username and password properly (the 1st factor)
2. Authenticate a second way (e.g. by entering a code delivered to their mobile phones).