Case Study: LuxSci SecureForm and Ink Signatures Eliminate Downloading, Printing, Signing, and Faxing of Contracts
Friday, September 16th, 2011
For legal reasons, LuxSci’s HIPAA customers are required to physically sign a “Business Associate Agreement” and return it to us. While this is a simple and commonplace request, it creates a lot of busy work on the part of the customer and LuxSci!
The customer has to
- Download the file
- Print out the 14 pages
- Sign the agreement
- Fax back all pages, or scan it and return electronically
Then, LuxSci has to
- Locate the document
- Sort out faxes that are in the wrong order, upside down, blank, or missing pages
- Figure out who sent the document
- Verify that pages are not missing or changed
- Counter-sign the document and attach them to the customer account
- Contact customers who have not sent in their documents properly or at all which is crucial to the HIPAA certification process
Multiplied by lots of customers, this creates a lot of unproductive busy work for everyone — and this time costs money.
LuxSci has found that it can use its own SecureForm and Ink Signatures technologies to make submission of signed contracts a snap for customers, as well as to eliminate most of the busy work LuxSci itself has to do to manage the process.
In this post, we describe how both technologies work.
Read the rest of this post »
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