You just sent an important business communication via email and assume all is well, but what if that email was not received?
How do you know if an email was received? There could be significant delays or consequences if the message was not delivered. What can you do to put your mind at ease?
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In many ways, the Internet is still like the Wild Wild West. Email messages sent to you or from you can and do “go missing” for no apparent reason. This can happen no matter what email provider you use. So, what happened to these “AWOL” messages? How can you diagnose and solve the problem?
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Split Domain Routing (SDR) is a term used to describe how users with email addresses in the same domain can receive emails at two different email service providers.
For example, let’s say the company domain is “my-doctors-on-call.com,” and you are moving your email from Email Service Provider X to LuxSci. You have doctors Joe and Emily, whose email addresses are joe@my-doctors-0n-call.com and emily@my-doctors-on-call.com. The migration is incomplete or needs to be migrated over time, so Joe still needs to get his email at Email Service Provider X, but Emily is all moved and needs to get her email at LuxSci. This is called “Split Domain Routing.”
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The number one type of Support request we receive involves tracking sent email messages and seeing what happened to them. Most of these questions could be answered by the users themselves if they were aware of the rich sent email reporting tools available to them.
LuxSci provides detailed searchable, downloadable reports on email messages sent from WebMail and SMTP and includes real-time delivery tracking information so you can see exactly what has been delivered, what is still queued, what has failed — and why.
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