To further improve account security, LuxSci has added an automated alert system to notify users of failed logins to their accounts.  These include:

• Failed logins to WeMail, POP, IMAP, SMTP, and FTP
• Failed message sending over SMTP due to limits exceeded or other issues.

The alerts are sent out within 5 minutes of the failure event.  Successive alert digests are sent out no more frequently than once/hour and are quickly rate limited to once/day for situations where the failures keep coming (we don’t want to flood people’s mail boxes with alerts, but we also want to be timely).

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LuxSci’s email auto-responder tool allows you to create message(s) that will be sent back to those who send email to you, when those messages arrive on our system.  Auto-responders are often used to let people know that you are out of the office or on vacation.  They are also used to inform senders that their message has been received.

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Read receipt requests are generally an extremely unreliable way to find out if your recipient has read an email messages that you have sent to him/her.

Why? Because

• Some email programs do not support read receipts, and thus messages viewed with these would never send you a notice that the message was read.
• Programs that do support read receipts allow the user to respond to them “always”, “never”, or “ask each time” … with “asking each time” being the default.  As a result, users often will decline your request for a receipt that you have read the message.

However, when messages are sent via LuxSci’s SecureLine Escrow encryption service, read receipts are guaranteed to work.

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