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LuxSci FYI
News, Solutions, and Insider Notes
Posts Tagged ‘support’New Service Status and Maintenance ReportingThursday, November 13th, 2008LuxSci has made its maintenance window and service status information much more transparent and accessible to its users. Previously, this information was simply posted to a blog on the members’ "welcome page". Now the existence of important information is made visible to users on the welcome page, account administration page, and in the support tickets tool.
Read the rest of this post » Popularity: 26% [?] Improved WebMail User InterfaceSaturday, June 21st, 2008Improved User Interface: WebMail now features a new user interface designed to make it easier to customize the look and feel of your email. Rather than going into their preferences, users can now simply drag and drop to change what they see, with tabbed options to easily hide and show the email folder tree, message list, and message preview screens.
Read the rest of this post » Popularity: 22% [?] New Help and Support User InterfacesSaturday, March 15th, 2008New Help Interface: LuxSci has re-written its help interface from the ground up to provide a much more user friendly experience. Some of the new features include: natural language searching, bookmarking, commenting on help, printable help pages, viewing a history of all pages you have recently seen, finding articles similar to other articles, searchable PDF files, improved determination of search relevance, and an improved organization of the help documents into various "books" with hierarchical tables of contents.
Read the rest of this post » Popularity: 17% [?] The Member’s Help and DocumentationSaturday, June 16th, 2007LuxSci has made some significant changes in re-organizing its help in order to enable users to find sought-after documentation more easily. These changes include:
Read the rest of this post » Popularity: 12% [?] |
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