LuxSci FYI » support http://luxsci.com/blog News, solutions and insider insight from LuxSci: provider of Secure Email and Web Security Sat, 19 May 2012 03:50:37 +0000 en hourly 1 http://wordpress.org/?v=445 LuxSci: Safe Email – No Zombies http://luxsci.com/blog/luxsci-safe-email-no-zombies.html http://luxsci.com/blog/luxsci-safe-email-no-zombies.html#comments Thu, 05 Apr 2012 00:56:17 +0000 Erik Kangas http://luxsci.com/blog/?p=15891 We have been deliberating what constitutes the essence of LuxSci recently.  We have many features and services and have grown considerably over the years.  Saying what we do and what sets us apart succinctly has become an increasing challenge.

In the end,>> read the complete answer

]]> http://luxsci.com/blog/luxsci-safe-email-no-zombies.html/feed 0 Basic Support: New Cost Savings Option for Customers http://luxsci.com/blog/basic-support-new-cost-savings-option-for-customers.html http://luxsci.com/blog/basic-support-new-cost-savings-option-for-customers.html#comments Tue, 24 May 2011 22:36:54 +0000 Erik Kangas http://luxsci.com/blog/?p=10183 LuxSci’s standard prices have always included Premium Support.  However, many of our customers are very self sufficient and would like to translate that into savings.  For mostly self sufficient customers, LuxSci now offers “Basic Support.”

Choosing Basic Support results>> read the complete answer

]]> http://luxsci.com/blog/basic-support-new-cost-savings-option-for-customers.html/feed 0 Updated Support Pay-As-You-Go Pricing Model http://luxsci.com/blog/updated-support-pay-as-you-go-pricing-model.html http://luxsci.com/blog/updated-support-pay-as-you-go-pricing-model.html#comments Tue, 01 Sep 2009 02:26:17 +0000 Erik Kangas http://luxsci.com/blog/?p=2043 LuxSci has updated its Token Support pricing model.  This support model allows eligible customers for pay for support “as they go”, rather than having unlimited support included as part of their per-user fee.

The new support token model>> read the complete answer

]]> http://luxsci.com/blog/updated-support-pay-as-you-go-pricing-model.html/feed 0 LuxSci’s State-of-the-Art Data Center http://luxsci.com/blog/luxscis-state-of-the-art-data-center.html http://luxsci.com/blog/luxscis-state-of-the-art-data-center.html#comments Thu, 26 Feb 2009 01:19:26 +0000 Erik Kangas http://luxsci.com/blog/?p=1209 Dedicated ServersLuxSci is a small and efficiently run company that is focused on and specializes in premium email services.  While we do not have “our own” data centers like some of the “big boys”; we utilize the services of one of>> read the complete answer

]]> http://luxsci.com/blog/luxscis-state-of-the-art-data-center.html/feed 6 The LuxSci FYI Blog Now Allows Comments http://luxsci.com/blog/the-luxsci-fyi-blog-now-allows-comments.html http://luxsci.com/blog/the-luxsci-fyi-blog-now-allows-comments.html#comments Mon, 02 Feb 2009 15:38:28 +0000 Erik Kangas http://luxsci.com/blog/?p=1012 We have opened up the LuxSci FYI Blog to community comments.  We hope to encourage interaction with LuxSci, provide another venue for answering questions and providing useful information to users.

The comments are moderated and you must sign up>> read the complete answer

]]> http://luxsci.com/blog/the-luxsci-fyi-blog-now-allows-comments.html/feed 1 New Service Status and Maintenance Reporting http://luxsci.com/blog/new-service-status-and-maintenance-reporting.html http://luxsci.com/blog/new-service-status-and-maintenance-reporting.html#comments Fri, 14 Nov 2008 04:33:12 +0000 Erik Kangas http://luxsci.com/blog/?p=163 LuxSci has made its maintenance window and service status information much more transparent and accessible to its users.  Previously, this information was simply posted to a blog on the members’ "welcome page".  Now the existence of important information is made>> read the complete answer

]]> http://luxsci.com/blog/new-service-status-and-maintenance-reporting.html/feed 0 Improved WebMail User Interface http://luxsci.com/blog/improved-webmail-user-interface.html http://luxsci.com/blog/improved-webmail-user-interface.html#comments Sat, 21 Jun 2008 17:18:26 +0000 LuxSci http://luxsci.com/blog/?p=22 Improved User Interface: WebMail now features a new user interface designed to make it easier to customize the look and feel of your email. Rather than going into their preferences, users can now simply drag and drop to change

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]]> http://luxsci.com/blog/improved-webmail-user-interface.html/feed 0 New Help and Support User Interfaces http://luxsci.com/blog/new-help-and-support-user-interfaces.html http://luxsci.com/blog/new-help-and-support-user-interfaces.html#comments Sat, 15 Mar 2008 17:31:10 +0000 LuxSci http://luxsci.com/blog/?p=36 New Help Interface: LuxSci has re-written its help interface from the ground up to provide a much more user friendly experience. Some of the new features include: natural language searching, bookmarking, commenting on help, printable help pages, viewing a

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]]> http://luxsci.com/blog/new-help-and-support-user-interfaces.html/feed 0 The Member’s Help and Documentation http://luxsci.com/blog/the-members-help-and-documentation.html http://luxsci.com/blog/the-members-help-and-documentation.html#comments Sat, 16 Jun 2007 14:32:49 +0000 Erik Kangas http://luxsci.com/blog/?p=267 LuxSci has made some significant changes in re-organizing its help in order to enable users to find sought-after documentation more easily. These changes include:

  • The main help page display the current most popular help articles
  • There is

>> read the complete answer

]]> http://luxsci.com/blog/the-members-help-and-documentation.html/feed 0 Private Labeling Updates: Private Support Tickets http://luxsci.com/blog/private-labeling-updates-private-support-tickets.html http://luxsci.com/blog/private-labeling-updates-private-support-tickets.html#comments Fri, 01 Jul 2005 03:26:10 +0000 Erik Kangas http://luxsci.com/blog/?p=896 LuxSci has added a new optional feature to its Private Labeled WebMail that allows account administrators to perform level-1 support for all their clients and escalate issues to LuxSci support only if/when necessary.Support tickets created by non-administrative users of Private>> read the complete answer

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