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Edited by Erik Kangas, PhD, President of LuxSci
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Bringing you news, solutions and insider insight on LuxSci and our digital life
Posts Tagged ‘webmail’
Monday, June 8th, 2009
 LuxSci has long supported and recommended the use of security questions for users. When a user has a security question and answer, LuxSci support can use this as an alternate method of verifying the user’s identity. This is important when the user has forgotten his/her password or certain types of requests need to be verified.
While we have allowed users to provide a security question for many years, and have asked new account administrators to provide one at sign up for about the last year, use of a security question has never been mandatory. Starting today, all account and domain administrators are required to have a security question. Those who do not will be automatically prompted to choose one the next time that they login to the LuxSci WebMail user interface.
Users can choose a pre-defined question, or enter a question of their own.
We hope that this change improves the security of accounts and assists account administrators in recovering access quickly in cases where passwords are lost or where there is a dispute about account ownership.
If this change goes well, we will extend the security question requirement to all users.
Tags: password, secret question, security question, webmail
Posted in New Feature Announcements
2 Comments »
Monday, May 11th, 2009
 There is a wonderful FireFox Add-on call “Prism“. This allows you to convert most web sites into Desktop Applications. It works with Mozilla FireFox 3 and up.
What are the advantages?
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Tags: add-on, application, firefox, prism, prism add-on, webmail, window
Posted in TechNotes
No comments »
Saturday, April 25th, 2009
 LuxSci has offered “Private Labeling” for many years. This feature allows customers to customize the look and feel of the WebMail and SecureLine interfaces to match the branding of their web site or organization’s colors.
Private Labeling tools now include:
- 11 new color schemes that can be selected to quickly configure WebMail to match your organization’s general color scheme.
- A new Private Labeled Theme Creation Wizard that allows you to select a color scheme plus upload your logo. The Wizard will then create a professional looking standard theme. Our wizard makes it easy and fast to create a theme that matches your organization’s branding — no HTML or programming skill is needed.
- A “Look and Feel Wizard” that allows anyone with an existing Private Labeled theme to similarly select a color scheme and upload a logo to re-design their theme using one of the new styles.
- Better organized theme management to further simplify theme access and configuration.
Tags: branding, look and feel, private labeling, secureline, webmail, wizard
Posted in New Feature Announcements
No comments »
Saturday, March 14th, 2009
 You thought email was a simple concept, but you are at once confronted with a plethora of acronyms and jargon like POP, IMAP, WebMail, Aliases, Forwards, SMTP, IMAP, POP, Quota, SPAM, TLS, SSL, Archival, and more! This article describes the ins and outs of email, explains these terms, and helps you figure out what services and features you need from your personal or business email service provider.
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Tags: autoresponder, catch-all alias, email, email alias, email archival, email clients, email provider, imap, imaps, Internet Mail Access Protocol, personality, pop, pop3, pops, Post Office Protocol, private labeling, secure imap, secure pop, secure SMTP, security, Simple Mail Transport Protocol, smtp, smtp authentication, SMTP relaying, smtp server, spam, ssl, tls, web-based email, webmail
Posted in AAA Featured Articles, LuxSci Library: The Technical Side of Email, TechNotes
1 Comment »
Tuesday, February 24th, 2009
Continuing with the recent changes to the LuxSci Xpress mobile portal, the User Profile, Preferences, and Email Tools areas have been streamlined to fit on most mobile devices’ and phones’ web browsers. This allows users to easily configure their individual WebMail or WebAide preferences, adjust spam filter settings, setup autoresponders or taglines, and update their contact info or login password — all from the palm of their hand.
The only pages that remain to be updated in the Xpress portal are the Links, Notes, and eJournals premium WebAides. These are currently being revised for both the Xpress and the Full portals; the streamlined and updated versions of these WebAides will be released within the next month or so.
Tags: mobile, mobile portal, webaides, webmail, xpress
Posted in New Feature Announcements
No comments »
Tuesday, February 17th, 2009
 LuxSci has updated its web-based User Group management interface from the ground up to provide users with a fast, modern, featureful experience. The User Group WebAides user interface now matches that of WebMail, Address Books, Calendars, Tasks, and Passwords in AJAX-based Web 2.0 speed, data caching, and usability.
User Groups WebAides are very useful in a collaborative environment for:
- Sharing WebAides (i.e. calendars, files, etc.) or email folders with groups of users instead of or in addition to individuals.
- Encrypting individual entries (i.e. files or passwords) such that any group member can decrypt the item, as long as they are a member of the group
- Creating email distribution lists so that it is easy to email everyone in the group.
The major changes that come along with these user interface enhancements include:
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Tags: ajax, certificate, collaboration, distribution list, group, pgp, user group, webaides, webmail
Posted in New Feature Announcements
No comments »
Tuesday, February 10th, 2009
LuxSci has improved its Support Ticketing interface in the Xpress WebMail portal to function and display well on mobile devices such as the iPhone and Blackberry. Xpress users can now easily submit Support requests or questions using their mobile device or smart phone via a slim new interface. In addition, all LuxSci pages displaying a tree-menu layout of links (e.g. Preferences, Email Tools and Support Tickets pages) have been updated to minimize the display width of these pages.
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Tags: blackberry, iphone, mobile portal, webmail, xpress
Posted in New Feature Announcements
No comments »
Saturday, February 7th, 2009
 I read about how Gmail supports “multiple Inboxes” and this seemed like a nice new feature. However, LuxSci has allowed users to access the Inboxes and other folders from other accounts in its unified WebMail interface for over a year and a half now … i.e. this is old news. However, it’s not really “old news” as their “multiple Inbox” feature is named in misleading way — it is not supposed to give you access to other people’s Inboxes!
In this post, I’ll show you how to simulate multiple Inbox access in Gmail using the “multiple Inboxes” feature and indicate how this is not really a true multiple Inbox scenario and has some significant limitations. Then, we’ll show you how to set up the same thing in LuxSci. Finally, you’ll see how to use LuxSci for true shared folder access.
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Tags: administration, filter, folder sharing, folders, gmail, inbox, inboxes, mulitple inboxes, multiple, remote account, shared folders, user groups, webaides, webmail
Posted in Business Solutions
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Wednesday, February 4th, 2009
 When diagnosing issues with email delivery and analyzing the properties of an email message, it is almost always the case that one needs to obtain either the “full headers” of the message or the “source” of the message.
The “message source” is the complete raw content that represents the message. This includes all of the “metadata” about the message (who its from and to, the subject, etc.) as well the body content and all of the attachments. The full message source really contains two distinct parts — the full headers and the body. The full headers are at the beginning of the message source and continue until a blank line is reached; one or more blank lines separate the headers from the body.
In this article, we are not going to discuss what is in the headers or body, or how that information is formatted. Instead, we will show you how to retrieve this information when using different kinds of email programs and web-based systems. With these instructions, you should be able to get the “full headers” from any email message located in most email systems. This information can be helpful to your technical support representatives when analyzing message behavior.
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Tags: AOL, classic, email message, entourage, eudora, evolution, gmail, headers, hotmail, internet headers, kde, kmail, mail.app, outlook, Outlook Express, pine, source, the bat!, thunderbird, webmail, windows live, yahoo!
Posted in LuxSci Library: The Technical Side of Email, TechNotes
1 Comment »
Tuesday, January 27th, 2009
LuxSci’s WebMail email composition tool now makes it quick and easy for users to upload many attachments to their email messages. The tedium of selecting attachments individually is “so last week.”
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Tags: add attachments, attachment, bulk, email messages, webmail
Posted in New Feature Announcements
No comments »
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