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Acceptable Use
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Acceptable Use

Zero tolerance policy for sending of Spam and Unsolicited Commercial Email

The High Volume Acceptable Use Policy is very explicit about what you can and cannot do with the Basic High Volume service. Highlights include:

From Addresses

  1. A user can only send using approved "From" and "Reply-To" addresses. These must be valid email addresses, approved by LuxSci Support. Sending "From" any address in a domain also requires pre-approval and validation that you have control over the domain in question.
  2. A "From" address cannot be that of any email service provider (free or not). I.e. no sending bulk messages from "AOL", "Gmail", "Hotmail", "Yahoo!", your college email address, etc. In general, you should only send from a valid address in a domain that you own.

Abuse Tracking

Headers are added to each message sent so that it can be traced back to the sender should there be any abuse complaints. Headers also include information to notify recipients to contact LuxSci to report abuse.

Message Content

  1. LuxSci Support reserves the right to inspect (in a way compliant with our privacy policy) any message sent through the High Volume messaging service to ensure that every message meets our terms of service.
  2. All messages must indicate in the body of the email why the recipient is getting the message and provide a viable means by which the recipient can opt out of future mailings.

Other Restrictions

  1. The sender must promptly comply with any and all opt-out requests.
  2. Spam, Unsolicited Commercial Email, email sent to purchased email lists, any bulk mailing to anyone not explicitly expecting your messages are not permitted.
  3. The terms of service are strict; abuse will not be tolerated. Service may be suspended without notice if any complaints are received and until the issue can be resolved.

Prohibited Content and Industries

High Volume services may not be used for the sending of email:

  1. Offering to sell illegal goods or services
  2. That violates the CAN-SPAM Laws
  3. That is marketing or commercial email being sent to recipients without their permission
  4. That contains pornography or other sexually explicit material

Furthermore, High Volume services are not to be used for the sending of email for any of the following industries:

  1. Work from Home, Make Money Online, and Lead Generation opportunities
  2. Multi-level and Affiliate marketing
  3. Get Out of Debt and Credit Repair opportunities
  4. Gambling products or services
  5. Adult References or Adult Novelty Items
  6. Escort services or Dating services (excluding legitimate Dating sites)
  7. Loans or Mortgages
  8. Offers to buy pharmaceutical products (unless you are directly employed by a major pharmaceutical company)
  9. Stock Market content, Day Trading Tips, and other Online Trading content
  10. List Rental services and List Brokers
  11. Vitamin, Herbal, and Nutritional supplements (unless you are employed directly by a major company producing these products)

Customers wishing to send this type of content should consider setting up their own mail servers, as most legitimate email marketing companies will not be able to help you.

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"We use your High Volume SMTP service for our automated invoicing and purchase confirmations, so it is a critical part of our business. Your bulk SMTP has been the most reliable and cost effective I have used. The technical and sales support have been timely, efficient, and effective. I highly recommend."

—Leonard S Rann, Tradavo

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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries