Zero tolerance policy for sending of Spam and Unsolicited Commercial Email
The High Volume Acceptable Use Policy is very explicit about what you can and cannot do with the Basic High Volume service. Highlights include:
Headers are added to each message sent so that it can be traced back to the sender should there be any abuse complaints. Headers also include information to notify recipients to contact LuxSci to report abuse.
High Volume services may not be used for the sending of email:
Furthermore, High Volume services are not to be used for the sending of email for any of the following industries:
Customers wishing to send this type of content should consider setting up their own mail servers, as most legitimate email marketing companies will not be able to help you.
We use your High Volume SMTP service for our automated invoicing and purchase confirmations, so it is a critical part of our business. Your bulk SMTP has been the most reliable and cost effective I have used. The technical and sales support have been timely, efficient, and effective. I highly recommend."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."