LuxSciLuxSci
be Smart.
be Secure.
Phone: 800-441-6612
sales@luxsci.com
support@luxsci.com
Email Sending
Features
Pricing
Sending Rate
Acceptable Use
Spotlight Mailer

Summary

LuxSci High Volume

Reliable Email Delivery Service

Fast. Affordable. Great Support.
Ideal for:
- SMTP Relaying
- Large & Small Email Blasts
- Transactional Email & Email Marketing
- Smart Host & Newsletters

Perhaps you were wondering...?

How many subscribers, lists, or campaigns can I have?
As many as you like! LuxSci does not care how many subscribers or how your segment your lists, as long as your subscribers are legitimate. We care only about the number recipients that you send to each month.
What is a "Recipient"?
A recipient is one of possibly many email addresses to which a messages is addressed. LuxSci cares about the number of "recipients" that you send to each month. E.g. A message to 1 person is "1 recipient," two messages to 10 people each is "20 recipients," five email blasts to a list of 100,000 addresses would be "500,000 recipients".
How many messages can I send at once?
You can send single messages to blasts that go to thousands or millions or recipients. The limit is determined by your plan, where you select the maximum number of recipients/month.
Other questions? Call Sales
How many recipients can I send to at once?
Each message can be addressed to up to 1000 recipients; You can send multiple messages to single or multiple recipients to distribute your email to your entire mailing lists. Your overall recipient limit is determined by your plan, where you select the maximum number of recipients/month.
How many concurrent connections can I make at once?
LuxSci allows bursting to 25 or more connections at once, depending on your service level. For sustained, concurrent connections (e.g. sending 1000s of messages in parallel over a few sustained connections), you should keep your usage down to 3-4 concurrent connections; more are available on higher-end dedicated servers. Using more connections does not result in faster sending. See Sending Rate and Pricing for more details.
Do LuxSci' servers get black listed?
Often ISPs get black listed due to the bad habits of their users. LuxSci, however, (1) manually checks every new customer to keep spammers out, (2) has very strict acceptable use policies, (3) requires that all senders use valid, approved "From" addresses, and (4) constantly monitor feedback loops and blacklists to detect any improper use before it becomes a problem. Any email provider can and does get blocked here and there; there is no way to prevent it and allow customers the flexibility to send their custom messages to their custom mailing lists. It comes down to best practices, good monitoring, and the ability to take quick action in the event that some server is experiencing some issue.

LuxSci, like everyone else no matter what they say, will have a server blocked once in a while by some list or lists. This is not a frequent event and LuxSci's staff are on top of it and know what to do to resolve the issue ASAP -- e.g. through de-listing requests, identifying and removing customers that have violated our acceptable use policies, or training customers that have made simple mistakes.
Does LuxSci provide email sending or campaign management software?
While many customers use their own software and systems, many others use LuxSci's Spotlight Mailer web-based email marketing, and campaign management solution.
Does LuxSci provide "pre-warmed" IP Addresses?
Customers purchasing shared High Volume servers get to share their sending servers with other customers who have been using these servers for some time. Shared servers are in constant use and are definitely "pre-warmed".

Customers purchasing dedicated servers may or may not use IP addresses that have been used by other customers recently. So, they may or may not be "pre-warmed". Even if they have been used and "warm"; however, they would not have been used for your customers and your content and so your mailings can still look "new" to recipient's servers. We recommend warming up your new server yourself for best delivery results.
Do you guarantee INBOX Delivery?
No one can really guarantee delivery of email to everyone's INBOXes. Email is a complex beast. There are cases where messages can disappear and never be delivered due to a wide range of circumstances outside or your or your email sender's control (e.g. see "Where's the Email? Diagnosing and Resolving Issues with Missing Email"). Additionally, there are many factors that contribute to excellent deliverability that are completely under your control as the sender — e.g. the your mailing list quality, the exact content of your messages, etc. See Key Ingredients for Good Deliverability.

While neither LuxSci nor anyone else can ensure that every messages makes it to every INBOX, we can assist you with excellent IP reputation and black list response, and with support on how you can construct your messages and maintain your lists and campaigns for the best result.
Can I track my email deliveries and bounces?
LuxSci provides reports on messages sent, message delivery status, failed deliveries, as well as on Feed Back Loop complaints of SPAM-like messages. You can use these to check on which messages have been delivered and to maintain healthy mailing lists. If you use Spotlight Mailer, your mailing lists can be automatically maintained for you as bounces occur and as recipients subscribe or unsubscribe.
Do I have to change my email service to LuxSci?
While LuxSci does offer full-featured email hosting services for those interested, you do not need to change your email hosting to LuxSci to take advantage of our email sending services. All you need to do is configure your email sending software or server to use your LuxSci user name, password, and SMTP server. Or, use LuxSci's web-based Spotlight Mailer email marketing software instead.
Can I upgrade from shared to dedicated?
Yes, you can upgrade to dedicated once your sending throughput warrants it.
What is your refund policy?
We have a 30-day refund policy for non-dedicated customers. Refunds are available if you are unhappy with the service, as long as you have not violated our Acceptable Use Policies.
Other questions? Call Sales

Got it all figured out?

Monthly accounts start at $10; pay-as-you-go at $50.

Shared accounts are ready within 1 hour;* dedicated in 1-3 business days.

Free trials do not upgrade into paid accounts.

...any questions?

*for orders placed between 9am and 10pm Eastern Time, USA. Provisioning can be delayed due to issues validating orders.

The big picture is that you guys are absolutely doing it right in my view. Your platform is flexible and easy to use. Your team is quick to respond to tickets and your technology is solid. I couldn't be more pleased with how things turned out using your outbound servers. (read case study)
Brad Butler
COO of Halloween Express
McAfee Secure TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate Refund Policy
Starting at $10/mo
Sign Up
Special Offer
Free Setup on Px2/Px4/Px8 Dedicated Servers

"The big picture is that you guys are absolutely doing it right in my view. Your platform is flexible and easy to use. Your team is quick to respond to tickets and your technology is solid. I couldn’t be more pleased with how things turned out using your outbound servers. (read full case study)"

—Brad Butler, COO of Halloween Express

TRUSTe EU Safe Harbor Refund Policy Thawte Extended Validation SSL Certificate
McAfee Secure TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate Refund Policy
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries