LuxSci's WebMail suite allows you to share selected email folders with other users so that they can have read-only or read-write access to the messages therein.
With this feature, you can access your email and the email of selected other people all from a single unified interface. You can even drag and drop messages between shared folders. Read more about shared folders.
An annotation is extra information (a note) associated with a particular email message. LuxSci's WebMail enables you to add notes to any email message (even messages in shared folders) such that those notes are visible the next time you or anyone else looks at that message in WebMail, IMAP, or POP.
Annotations can be text or HTML, and they include the date and time the email annotation was made as well as who made it. You can annotate a message any number of times.
Annotation is particularly useful in shared folders. In this kind of set up, adding notes or details to a shared email will ensure that others will see your important extras upon reading. Read more about annotation.
Email tagging enables you to color code and label your email messages with multiple keywords of your choosing. This process helps you sort your messages into categories and to visually identify particular types of messages by color. Managing your email has never been so simple.
When multiple people are sharing the same email folders, tags enable you to categorize messages and/or assign them to people. LuxSci's tags are compatible with Mozilla Thunderbird and any other IMAP client that supports "IMAP Keywords" ... so you can see the tags via IMAP as well! Read more about tags.
While shared folders are not visible to sharees when they connect to their personal IMAP accounts, LuxSci does allow multiple connections by different people to the same IMAP account. So, you can have shared IMAP and WebMail access by:
In this way, your users can collaborate on email both via IMAP and via WebMail, taking advantage of the benefits of each system as needed.
An important aspect of collaboration, beyond the coordinating of schedules and tasks, is the sharing of files. We provide two methods for sharing files. You can use our WebAide Documents file sharing tool or, if you also have web hosting with LuxSci, you can set up password protected web-based directories that can be accessed via an FTP-like program (which supports DAV). You can also mount these directories on your desktop as a network drive allowing it to be accessed as if they were located on your computer.
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As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."