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Phone: 800-441-6612


Depending on what you order, you will enjoy some combination of 4 feature sets:

Email Hosting Features included with LuxSci email hosting accounts.
Basic Filtering Standard filtering solution for LuxSci email hosting users who do choose a Premium Filtering option.
Premium Filtering Beginner Package — +$1.50/user/month
Premium Filtering Business Package — +$2.50/user/month

LuxSci email hosting customers have all of the "email hosting" features plus those from the filtering package that they have chosen. Customer with "Premium Filtering Only" have only the features from the specific Premium Filtering package chosen.

Business Continuity

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Save copies of messages to a backup folder

Optional. Have copies of all recent messages saved to a "backup" folder where you can access them quickly just in case you lose or delete an important message from your Inbox.

Email spooling

30 days 30 days
In case your email environment goes down or offline, Premium Filtering will spool (queue) your new inbound email for up to 30 days. This queued email will be automatically delivered to your email provider for delivery to your users' email folders once your email provider comes back online.

Emergency Inbox

30 days 30 days
Emergency Inbox is used to provide users access to email in the event that their regular mail environment is unavailable. Once this occurs Premium Filtering will automatically begin to spool mail for the affected domain and the Emergency Inbox will immediately begin to show the spooled mail. Users are able to send new messages as well as reply to received messages. Users are unable to see messages that were successfully delivered prior to mail delivery being impacted.

Instant Message Replay

30 days
The Instant Replay feature allows users to send (or resend) an email from Premium Email Filtering to their email servers. This may be useful in the following situations:
  • The original email failed to be delivered (bounced/expired)
  • The original email was deleted by the user

Anti-Fraud/Anti-Phishing Detection

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

SenderID/SPF checks

DKIM checks

Header analysis checks

Granular and configurable policies for phishing messages

BATV (Bounce Address Tag Validation) checks

Header analysis checks

Machine learning technology for accurate content analysis

Separate quarantine for phishing messages

Real-time notification and alerting of phishing messages

Automated delivery of reports for phishing messages

Spam Filtering Effectiveness

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Filtering technology

LuxSci SpamAssassin Proofpoint Proofpoint

Backscatter protection

Customize Spam-filter thresholds

Reputation-based spam detection

Header analysis

Configurable deny lists

Email Zombie detection

Machine learning technology

Outbound spam detection (optional)

Bayesian technology

Per-user Bayesian Filtering allows each user to train his/her own filter with examples of "Spam" and "not Spam" messages for extremely customized and accurate filtering. Training is performed on demand in WebMail on a per-message or per-folder basis. 200+ examples of Spam and not Spam messages but be trained before the Bayesian component of Spam filtering kicks in and helps in the classification of your inbound email.

Automatic white-listing of all addresses in your address book (optional)

Virus Filtering Effectiveness

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Anti-Virus technology

ClamAV F-secure or McAfee F-secure or McAfee

Virus definitions updated

hourly real-time real-time

100% Anti-virus SLA

Premium Email Filtering (Proofpoint) warrants that it will filter 100% of viruses contained in inbound email filtered through the Premium Email Filtering system.

"Virus" means any binary or executable code whose purpose is to gather information from the infected host (such as Trojans), change or destroy data on the infected host, use inordinate system resources in the form of memory, disk space, network bandwidth or CPU cycles on the infected host, use the infected host to replicate itself to other hosts, or provide control or access to any of the infected host's system resources.

This SLA does not apply to (i) text messages that use fraudulent claims to deceive the Customer and/or prompt the Customer to action (such as phishing); (ii) a binary or executable code installed or run by an end user that gathers information for sales and marketing purposes (such as spyware); (iii) a virus that has been detected and has been cleaned by other virus scanning products; (iv) an ineffective or inactive virus contained in a bounced email; (v) a Virus-infected email that is quarantined by the Hosted Services but is subsequently delivered to an end user or administrator by such end user or administrator; (vi) emails containing attachments that are password protected, encrypted or otherwise under an end user's control; or (vii) any action by a Customer end user or administrator that results in deliberate self-infection.

Customer will not be eligible to receive a remedy under this SLA if Customer (i) is not subscribing to all anti-virus Security Services Hosted Service modules for all Customer Mailboxes for which a Security Services Hosted Service subscription has been purchased; (ii) has not enabled full virus protection for all Customer Mailboxes for which a Security Services Hosted Service subscription has been purchased; and (iii) does not provide LuxSci with conclusive written evidence that the Virus was caused by an email that passed through the Security Services Hosted Service network.

Remedy. If a validated Infection occurs in any calendar month, and if Customer has fulfilled all of its obligations under the Agreement and this SLA, LuxSci will provide Customer with a Service Credit for the month in which the failure to meet this SLA has occurred. The Service Credit will be calculated in accordance with the table below.

  • 1 to 3 Validated Occurrences — 25% Credit
  • 4 to 5 Validated Occurrences — 50% Credit
  • 6+ Validated Occurrences — 100% Credit

Credit is only with respect to fees paid for Premium Email Filtering services.

Zero-Hour Anti-virus detection for zero-day protection

Zero-Hour Threat Detection protects enterprises against new email security threats, such as phishing attacks and viruses as they emerge. This adds an additional layer of security threat assessment and detection over the Spam Detection, Phishing Protection, and Virus Protection layers, providing critical defense-in-depth protection.

  • Defense-in-Depth: Zero-Hour Threat Detection provides an additional layer of security threat detection by assessing and identifying emerging email security threats that cannot be positively confirmed by the Spam Detection, Phishing Protection, and signature-based Virus Protection layers.

    Protection against Emerging Threats: Zero-Hour Threat Detection assesses and identifies suspicious emails and takes preventative action, keeping systems safe. By temporarily delaying email messages, more information can be gathered to make an assessment for a positive confirmation regarding the threat and then taking the appropriate action (e.g., repairing virus infected messages, moving phishing messages to the Phishing Quarantine, or moving spam messages to a Spam Quarantine)

Policies for Email Attachments and Content

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Filter by message content

Filter by size of attachments

Filter by password protected files

Filter by number of attchments

Predictive sandboxing of URLs in messages

Leverage an agentless, cloud-based service with URL intelligence to protect users from malicious links in emails no matter when or where they click on that URL-while working remotely, BYOD, and more. A frequent tactic has been to send users socially engineered emails that are designed to entice the user to click a URL within the email. The URL web destination either automatically initiates a download, or tricks the user to enter sensitive or private information. Proofpoint research has shown that 20% of clicks by users on malicious emails occur off the corporate network, bypassing on-premise security controls.

Our URL Defense Service rewrites the URL, so that wherever the user checks their email, Proofpoint can:

    Protect: Protect your enterprise by testing every URL behind the scenes at click time--wherever and whenever it's clicked--to ensure that the organization is always protected, whether the user is accessing email on the corporate VPN or on an unsecured public connection
  • Expose: Provide discrete visibility and click-tracking by ensuring URLs are unique for each recipient and each message, enabling end-to-end insight
  • Complement: Respects your existing layers of security by not acting as a proxy service, but rather using a 302 redirect to reroute the user's browser to safe destinations upon confirmation by Targeted Attack Protection. This proxy-less approach ensures existing corporate security controls and acceptable use policies are not bypassed.

Advanced malware detection

Real-time dynamic analysis

Content Filtering for Email Attachments

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Microsoft Office 2003-2010+ files

Adobe PDF files

Many other files types

Reporting and Log Search

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Real-time log search

Outbound log search: by sender, recipient, and subject

Outbound log search: by attachment name (optional)

Inbound log search: by sender, recipient, and subject

Inbound log search: by attachment name

Automated publishing, scheduling, and email delivery of reports

Emailed logs

End User Functionality

Filtering Feature Email Hosting Basic Premium (Beginner) Premium (Business)

Quarantine reports

End user quarantine release

End user defined spam policies

Configurable end user whitelist

Configurable end user quarantine pages

Starting at $10/mo
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"I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"

—Victor Pikula, CTO of Mobile Media International

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Learn more

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" I've had lots of different mail services and I've got to say that yours is amazing. Spam filtering is terrific. I've never been happier.... complete testimonial"
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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries