LuxSci uses a number of third-party sub-processors through which User Personal Data may flow or in which such data may be stored. These sub-processors include: Rackspace, Amazon AWS, Proofpoint, Sonian, Comodo, easyDNS, Authorize.net, PayPal, Neuvasync, AnswerConnect, Google Analytics, CrazyEgg, and Oracle.
There are a few specific LuxSci services that are not GDPR compliant, as they are provided through arrangements with third-party vendors that are specifically focused on HIPAA compliance and US customers. These services include: SecureVideo and SecureChat. They are not available for use by organizations in the EU.
Can I modify this document? LuxSci does not accept customer modifications to or the removal of sections from its GDPR Agreement.
Document Version 2018.05.22 (Download a PDF of this Document)
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"