Zero tolerance policy for sending of spam and unsolicited commercial email

The High Volume Acceptable Use Policy is very explicit about what you can and cannot do with the Premium High Volume service. Highlights include:

From Addresses

  1. A user can send from any "From" or "Reply To" addresses without the need for prior approval (except for those addresses excluded by the next item). Note that our Acceptable Use Policy still applies; sending messages from addresses that you don't own or manage is an AUP violation and subjects your account to possible termination without notice.

  2. A "From" address cannot be that of any email service provider (free or not). That is, no sending bulk messages from "AOL," "Gmail," "Hotmail," "Yahoo!," your college email address, etc. In general, you should only send from a valid address in a domain you own.

Abuse Tracking

Headers are added to each message sent so that it can trace back to the sender should anyone report abuse complaints. Headers also include information to notify recipients to contact LuxSci to report abuse.

Message Content

  1. LuxSci Support reserves the right to inspect (in a way compliant with our privacy policy and HIPAA BAA, if appropriate) any message sent through the Premium High Volume messaging service to ensure that every message meets our terms of service.
  2. All messages must indicate in the body of the email why the recipient is getting the message and provide a viable means by which the recipient can opt out of future mailings.

Other Restrictions

  1. The sender must promptly comply with any and all opt-out requests.
  2. Spam, unsolicited commercial email, email sent to purchased email lists, any bulk mailing to anyone not explicitly expecting your messages are not permissible.
  3. The terms of service are strict; LuxSci will not tolerate abuse. LuxSci may suspend service without notice if it receives any complaints and until the parties resolve the issue.

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