Can I modify this document? LuxSci does not accept customer modifications to or the removal of sections from its High Volume Acceptable Use Policy.
Document Version 2016.03.10
From time to time, Lux Scientiae may impose reasonable rules and regulations regarding the use of its services. Such rules and regulations are called Acceptable Use Policies (AUPs) and are posted on the Internet under https://luxsci.com/extranet/legal.html. The AUPs are not exhaustive and Lux Scientiae reserves the right to modify the AUPs at any time, effective upon either the posting of the modified AUPs under https://luxsci.com/extranet/legal.html or upon notification of the modified AUPs. By registering for and using the services, and thereby accepting the terms and conditions of the Master Services Agreement or its equivalent, you agree to abide by the AUPs appropriate to your type of service, as modified from time to time. Any violation of the AUPs may result in the suspension or termination of your account or such other action as Lux Scientiae deems appropriate. An unlisted activity may also be a violation of the AUPs if it is illegal, irresponsible, or disruptive use of the Internet. No credits will be issued for any interruption in service resulting from policy violations.
VIOLATION OF ANY AUP IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF THE SERVICES YOU RECEIVE FROM LUX SCIENTIAE AND FORFEITURE OF ANY PRE-PAID FEES (e.g. PRE-PAID LAST MONTH). YOU SHALL REMAIN SOLELY LIABLE AND RESPONSIBLE FOR YOUR USE OF THE SERVICES AND ANY AND ALL CONTENT THAT YOU DISPLAY, UPLOAD, DOWNLOAD OR TRANSMIT THROUGH THE USE OF THE SERVICES. "CONTENT" INCLUDES, WITHOUT LIMITATION, YOUR E-MAIL, WEB PAGES, PERSONAL HOME PAGES, AND DOMAIN NAMES. IT IS LUX SCIENTIAE'S POLICY TO TERMINATE REPEAT OFFENDERS. LUX SCIENTIAE RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME.
This High Volume Acceptable Use Policy applies to Basic High Volume and Premium High Volume outbound email service accounts only. "High Volume," as used in this document, will collectively refer to both the Basic and Premium services, unless otherwise specified.
High Volume outbound email accounts with overdue balances may be prohibited from sending any outbound email until their accounts are made current.
High Volume services may not be used for the sending of email:
Furthermore, High Volume services are not to be used for the sending of email for any of the following industries:
Customers wishing to send this type of content should consider setting up their own mail servers, as most legitimate email marketing companies will not be able to help you.
LuxSci has a zero-tolerance policy with regards to the sending of Spam and Unsolicited Commercial Email (UCE). The High Volume email services are only for sending permission-based email marketing newsletters, transactional email, or for low volume non-bulk email. This implies that all of your marketing recipients must have explicitly opted into the receipt of any marketing mailings that you may send, and that there is a simple way for them to opt out at any time. The opt out mechanism must be clearly stated in every bulk mailing sent.
Opt ins can happen, for example:
Opt ins must clearly state what kinds of email messages the recipient will receive and how often.
High Volume users are prohibited from:
High Volume Email users are allowed to:
Other Prohibited Actions:
It is the policy of Lux Scientiae that all messages sent via the Basic High Volume service:
It is the policy of Lux Scientiae that all messages sent via the Premium High Volume service:
Lux Scientiae reserves the right to review and/or store copies of any or all messages sent through the High Volume Email service for the purposes of ensuring that they comply with this acceptable use policy. The content of these messages is covered by our privacy and non-disclosure policies (and our HIPAA BAA, as appropriate).
Lux Scientiae will review all requests for High Volume email services to ensure that the customer intends to abide by our acceptable use policy. Lux Scientiae reserves the right to postpone service while this review process takes place, to reject any potential client we deem to be a potential AUP-violation risk, and to suspend or terminate any client at any time due to actual or suspected AUP violations.
Lux Scientiae will add headers to all messages sent which include instructions on how to report abuse and which allows Lux Scientiae to identify the sender and the message sent. Lux Scientiae also keeps a log of all messages sent, including the IP addresses of the users who sent them.
Any High Volume user suspected of sending Spam or Unsolicited Commercial Email will be immediately suspended from using the High Volume services.
All complaints are taken seriously. Lux Scientiae has a zero-tolerance policy on the sending of Spam and Unsolicited Commercial Email. This is defined as “unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing.” You should be aware that, due to state and federal guidelines, you may be responsible for paying $100.00 per incident (i.e. per email message or recipient) for sending to anyone who has not opted into your mass mailings.
LuxSci handles complaints by:
We recommend that you keep logs and/or records of all opt ins (i.e. where, when, etc.) so that subscribers who have “forgotten” that they have subscribed to your mailing list can be reminded, and to back up your claims that the subscriber was emailed legitimately. The lack of proof of “opt in” in the face of complaints and messages that look like spam or possible UCE may result in account suspension.
High Volume customers are required to:
Any failure to remove subscribers from the mailing lists in a timely manner will result in immediate termination of services in the face of subsequent complains from such subscribers.
If Customer's server or account is involved in a security breach or in an attack on another server or system, it may be shut down or services may be disabled and an immediate investigation will be launched to determine the cause/source of the security issue. Customer is solely responsible for any breaches of security affecting servers under customer control where said breaches are the result of the action of Customer's users, security issues in Customer web sites, or the actions of anyone who is using Customer user, database, web site or other credentials as part of the security incident. In these cases, Customer is responsible for the cost to rectify any damage done to Customer's server, account, and any other systems affected by the security incident. The labor used to rectify any such damage is categorized as emergency security breach recovery and is currently charged at $500 USD per hour. Enquiries regarding security matters may be directed to Support at .
Violations of system or network security are prohibited, and may result in criminal and civil liability. Lux Scientiae may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:
• Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
• Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
• Interference with service to any user, host, or network including, without limitation, mail bombing, scanning, flooding, deliberate attempts to overload a system and broadcast attacks.
• Forging of any TCP-IP packet header or any part of the header information in an e-mail, message, or online posting.
Violators of the policy are responsible, without limitations, for the cost of labor to clean up and correct any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Lux Scientiae. Such labor is categorized as emergency security breach recovery and is currently charged at $500 USD per hour required. Enquiries regarding security matters may be directed to Support at . Lux Scientiae is concerned with the privacy of online communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Lux Scientiae urges its customers to assume that all of their online communications are insecure, unless specific services are used to secure it.
Customer is responsible for protecting Customer users' passwords and for any authorized or unauthorized use made of these passwords. Customer will not use or permit anyone to use Lux Scientiae's service to guess passwords or to access other systems or networks without authorization. Lux Scientiae will fully cooperate with law enforcement authorities in the detection and prosecution of illegal activity.
Customer shall be solely responsible for maintaining the security of its accounts and passwords, and for preventing their unauthorized use. If the account holder shall become aware, or suspect, that any unauthorized person has obtained access through their account, then the account holder shall immediately notify Lux Scientiae and change their password.
Lux Scientiae takes a zero tolerance approach to the sending of Unsolicited Commercial E-mail (UCE) or SPAM over its network. Very simply, this means that customers of Lux Scientiae may not use or permit others to use its network to transact in UCE. Customers of Lux Scientiae may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
Sending an unsolicited message, especially an advertisement, to multiple recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic or have an existing business or personal relationship with the sender. This includes both commercial advertisements and informational messages sent to recipients via electronic mail (email) as well as off-topic messages where the recipient has not requested or invited the message. E-mail is a person-to-person medium, not a broadcast medium.
Customers of Lux Scientiae are strictly prohibited from using or permitting others to use UCE or SPAM over its network. As our Customers are ultimately responsible for the actions of their users over the Lux Scientiae network, it is advisable that Customers develop a similar, or stricter, policy for their users.
Violation of Lux Scientiae's spam policy will result in severe penalties. Upon notification of an alleged violation of the spam policy, Lux Scientiae will initiate an immediate investigation (within 48 hours of notification). During the investigation, Lux Scientiae may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of the spam policy, Lux Scientiae may, at its sole discretion, restrict, suspend or terminate Customer's account. Further, Lux Scientiae reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Lux Scientiae will notify law enforcement officials if the violation is believed to be a criminal offense.
Violation of Lux Scientiae's spam policy should be reported to
Lux Scientiae provides an SMS (aka texting) facility and SecureText uses this facility. Customers are prohibited from the use SecureText or Lux Scientiae's SMS facility to:
• Launch or facilitate, whether intentionally or unintentionally, a denial of service attack on any of the Lux Scientiae's Services or any other conduct that adversely impacts the availability, reliability or stability of the Lux Scientiae Services.
• Transmit any material that contains viruses, trojan horses, worms or any other malicious, harmful, or deleterious content.
• Use the Lux Scientiae Services in any manner that violates any applicable industry standards, third party policies or requirements that Lux Scientiae may communicate to its users, including without limitation, all of the applicable guidelines published by the CTIA (Cellular Telephone Industries Association), the Mobile Marketing Association, or any other accepted industry associations, carrier guidelines or other industry standards.
• Engage in any unsolicited advertising, marketing or other activities, including, without limitation, any activities that violate anti-spam laws and regulations including, but not limited to, the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act.
• Use the Lux Scientiae Services in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted SMS or text messages.
• Use Lux Scientiae Services to harvest or otherwise collecting information about others, including email addresses or phone numbers.
• Use Lux Scientiae Services to engage in fraudulent activity with respect to third parties.
• Violate or facilitate the violation of any local or foreign law, including laws regarding the transmission of data or software.
• Take any action to encourage or promote any activity prohibited under this Acceptable Use Policy.
• Transmit any material that infringes the intellectual property rights or other rights of third parties.
• Transmit any material that is libelous, defamatory, discriminatory or otherwise malicious or harmful to any person or entity.
• Create a false identity or forged email address or header, or phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message.
• Send bulk messages using the default provided number or a custom long code (10-digit phone number). Bulk messaging is sending 30+ identical or similar SMS messages or 30+ SecureText messages in the space of 3 minutes or at a rate of more than 1 message/second. Customers needing to send such bulk campaigns are required to purchase a "short code" phone number.
Violation of Lux Scientiae's SMS policies should be reported to and can be grounds for immediate suspension of SMS access account-wide during an investigation of the situation. If a customer is found to be in violation of the SMS policy, Lux Scientiae may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Lux Scientiae reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Lux Scientiae will notify law enforcement officials if the violation is believed to be a criminal offense.
The customer is expected to be familiar with and to practice good Internet etiquette (Netiquette). The customer will comply with the rules appropriate for any network to which Lux Scientiae may provide access. The customer should not publically post, transmit, or permit Internet access to information that the customer desires to keep confidential. The customer is not permitted to post any material that is illegal, libelous, tortuous, indecently depicts children, or is likely to result in retaliation against Lux Scientiae by offended users. Lux Scientiae reserves the right to refuse or terminate service at any time for violation of this section.
Lux Scientiae reserves the right to require you to change your email address in the event that it is deemed inappropriate. Possible inappropriateness includes, but is not limited to, names that are: racially offensive, sexually offensive, detrimental to Lux Scientiae and/or it's affiliates/partners, or potentially a security issue.
This policy exists to ensure the highest possible degree of service to our clientele. In a time when entire IP address ranges are blacklisted for little or no reason at all, we must aim to avoid any potential disruptions in mail service and to ensure that a positive image is always portrayed. We must also ensure that our services are not used for phishing or the possible impersonation of other people or companies.
The Lux Scientiae network may only be used for lawful purposes. Transmission, distribution, or storage of any information, data, or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights.
Making unauthorized copies of software is a violation of the law, no matter how many copies you are making. If you copy, distribute or install the software in ways that the license does not allow, you are violating federal copyright law. If caught with pirated software, you or your company may be liable under both civil and criminal law, and you may be fined up to $250,000 and/or receive up to 5 years in jail.
In compliance with the Digital Millennium Copyright Act (the "DMCA"), please send DMCA notifications of claimed copyright infringements to Support by e-mail at .
Lux Scientiae will cooperate fully with any civil and/or criminal litigation arising from the violation of this policy.
Customers have a responsibility to use the Lux Scientiae network responsibly. This includes respecting the other customers of Lux Scientiae. Lux Scientiae reserves the right to suspend and or cancel service with any Customer who uses the Lux Scientiae network in such a way that adversely affects other Lux Scientiae customers. This includes but is not limited to:
• Attacking or attempting to gain unauthorized access to servers and/or services that belong to Lux Scientiae or its customers (i.e. computer hacking), and/or
• Participating in behavior that results in reprisals that adversely affect the Lux Scientiae network or other customers' access to the Lux Scientiae network.
• Using Lux Scientiae services in such away that the network or these services are overloaded and service is degraded or denied to other customers
Lux Scientiae will react strongly to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include, but are not limited to, "Internet Phishing" (tricking other people into releasing their passwords), password robbery, security hole scanning, port scanning, etc. Any unauthorized use of accounts or computers by a Lux Scientiae customer, whether or not the attacked account or computer belongs to Lux Scientiae, will result in severe action taken against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack. Any attempt to undermine or cause harm to a server, or customer, of Lux Scientiae is strictly prohibited.
Violations of this policy may be reported directly to the FBI's Infrastructure Protection & Computer Intrusion Squad. Lux Scientiae will cooperate fully with any civil and/or criminal litigation arising from the violation of this policy.
All services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law, regulation, or AUP is prohibited. This includes, but is not limited to: copyrighted material or material protected by trade secret and other statute or dissemination of harmful or fraudulent content.
Using any Lux Scientiae service or product for the purpose of participating in any activity dealing with subject matters that are prohibited under applicable law is prohibited.
Any conduct that constitutes harassment, fraud, stalking, abuse, or a violation of federal export restriction in connection with use of Lux Scientiae services or products is prohibited. Using the Lux Scientiae network to solicit the performance of any illegal activity is also prohibited, even if the activity itself is not performed. In addition, knowingly receiving or downloading a file that cannot be legally distributed, even without the act of distribution, is prohibited.
Servers hosted within Lux Scientiae network are open to the public. Customer is solely responsible for his/her usage of the Lux Scientiae network and servers and any public statement Customer makes on servers hosted within the Lux Scientiae network may be deemed "publication" of the information entered. Acknowledging the foregoing, you specifically agree not to use our service in any manner that is illegal or libelous.
Lux Scientiae will cooperate fully with any criminal investigation into a Customer's violation of the Child Protection Act of 1984 concerning child pornography. Customers are ultimately responsible for the actions of their users over the Lux Scientiae network, and will be liable for illegal material posted by their users.
According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years.
Violations of the Child Protection Act may be reported to the U.S. Customs Agency at 1-800-BEALERT
Lux Scientiae explicitly prohibits use or display of material containing pornographic material of any kind. The use of Lux Scientiae services for the storage of such materials is also prohibited, even if such materials are not apparently publicly available.
Lux Scientiae makes regular and frequent backups of all data in a Customer's account and stores these backups in distributed locations to protect the data. These backups help to protect Customer against equipment failure, security failure, and other hazardous situations. The retrieval of information from these backups may be accompanied by a service charge to be determined. Lux Scientiae makes no guarantee as to the recency or availability of the backup data requested.
Lux Scientiae reserves the right to suspend access to any customer if, in the judgment of the Lux Scientiae network administrators, the customer's server or service is the source or target of the violation of any of the other terms of the AUPs. If inappropriate activity is detected, all accounts of the Customer in question may be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacting regarding the activity. The customer will not be credited for the time the customer's services were suspended.
Lux Scientiae reserves the right to cancel service at any time. If inappropriate activity is detected, all accounts of the customer in question may be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacting regarding the activity. All fees paid in advance of cancellation will be refunded on a prorated basis at the discretion of Lux Scientiae if Lux Scientiae institutes its right of cancellation. Any violation of policies that results in extra costs to Lux Scientiae may be billed to Customer (e.g. bandwidth).
Lux Scientiae wishes to emphasize that in signing the Master Services Agreement or its equivalent, customer indemnifies Lux Scientiae for any violation of the Master Services Agreement or its equivalent, law, or AUP that results in loss to Lux Scientiae or the bringing of any claim against Lux Scientiae by any third-party. This means that if Lux Scientiae is sued because of Customer's or a Customer's user's activity, Customer will pay any damages awarded against Lux Scientiae, plus costs and reasonable attorney's fees.
Lux Scientiae is under no duty to look at each customer's or user's activities to determine if a violation of the AUPs has occurred, nor do we assume any responsibility through our AUPs to monitor or police Internet-related activities. Lux Scientiae disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person's or party's violation of this policy.
INDIRECT OR ATTEMPTED VIOLATIONS OF THE AUPs AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON YOUR BEHALF SHALL BE CONSIDERED VIOLATIONS OF THESE AUPs BY YOU.
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."