A "note" is extra information (an annotation) associated with a particular email message. LuxSci's WebMail enables you to add any number of notes to any email message such that those notes are visible the next time you or anyone else looks at that message in WebMail, IMAP, or POP. This is especially useful when you are sharing your email folder with others or want to keep track of the progress actions associated with particular messages.
Notes on email are implemented by removing the original message from your email folder and adding a new message that is identical to the original except for the addition of your email notes. These notes are thus visible in any email program; all message details, including dates and mail tags are preserved after annotation.
Email annotation in WebMail is a standard feature available to all LuxSci email users.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
We use your High Volume SMTP service for our automated invoicing and purchase confirmations, so it is a critical part of our business. Your bulk SMTP has been the most reliable and cost effective I have used. The technical and sales support have been timely, efficient, and effective. I highly recommend."