A "note" is extra information (an annotation) associated with a particular email message. LuxSci's WebMail enables you to add any number of notes to any email message such that those notes are visible the next time you or anyone else looks at that message in WebMail, IMAP, or POP. This is especially useful when you are sharing your email folder with others or want to keep track of the progress actions associated with particular messages.
Notes on email are implemented by removing the original message from your email folder and adding a new message that is identical to the original except for the addition of your email notes. These notes are thus visible in any email program; all message details, including dates and mail tags are preserved after annotation.
Email annotation in WebMail is a standard feature available to all LuxSci email users.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."