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Understanding LuxSci Email Migration

This document contains answers to many of the questions we get from customers regarding a LuxSci IMAP Email Migration. If your question is not answered in this document, please ask your sales representative or our support staff for more information.

Q: What is the cost of an email migration from my current provider to LuxSci?
A: Pricing is based on the number of users and the amount of email that you are migrating. You can find our standard pricing schedule here. Custom pricing applies if:
  • The number of actual users is much greater than the number of users you've indicated.
  • More than two "passes" are required to copy all data. One "pass" is one full copy of all data for all of your users from your current email provider.
  • There are an extremely large number of folders or emails.
  • There are other complex, non-standard considerations.
Q: What is a "pass"?
A: In a standard migration, two "passes" will be performed. A "pass" is one full copy of all data for all of your users from your current email provider. The data is then saved in their new LuxSci email accounts. We perform two passes to make sure that all data is copied from your current provider before you end your services with them.
Q: How do I start my migration from my current provider to LuxSci?
A: In order for the migration to begin, our technicians will need the following information:
  • The mail server name that we can use to access your users' email and whether this server requires a secure connection (e.g. over TLS). This information can be given to you by your current email provider.
  • Confirmation that IMAP has been enabled on the mail server you're providing. This information can be given to you by your current email provider.
  • A CSV file or Excel Spreadsheet containing a list of all users to be migrated (their login usernames and current passwords). If you have a large number of users, you may be able to export this information from your current provider.
  • Your best estimate of the total amount of data to be moved for all users.
Q: How do I provide your technicians with this information?
A: Once your LuxSci Account has been created, you will use a Support Ticket to provide this information to our technicians.
Q: What happens during the migration?
A: Our technicians use migration software that looks at your current email provider's server and makes a copy of each folder and email on LuxSci servers. This copy will preserve your folder trees and location of emails without affecting service or performance at your current provider in any way. The migration can be done at any time with no downtime for you at either LuxSci or your current provider.
Q: How will I know the migration is complete?
A: When the first pass of the migration is complete, our technicians will respond to your Support Ticket. You can then check your LuxSci account for all expected folders and emails. Once you have confirmed that everything is in order and you are prepared to end services with your current provider, we will perform a second pass. This pass copies any data that may have arrived between the end of the first pass and the time you end services with your current provider (i.e. when you request a second pass).
Q: How long will this take?
A: Once you get our technicians the required information, the migration will be scheduled. Once initiated, the migration time depends on two main things:
  1. The speed, reliability, and robustness of your current email provider's IMAP server.
  2. How much data you have to migrate.

Getting our technicians the required information as quickly as possible means we can start and finish as quickly as possible.

Q: Is there a chance that email stored at my current provider would be negatively affected?
A: No. This is a read-only procedure so we are only looking at and copying information. There is no chance of your emails or folders being damaged in any way during the migration.

"I've had lots of different mail services and I've got to say that yours is amazing. Spam filtering is terrific. I've never been happier. I just wanted to let you know that I'll be spreading the word!"

—Rob Rettberg, TheOtherStudio

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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries