This document contains answers to many of the questions we get from customers regarding a LuxSci IMAP Email Migration. If your question is not answered in this document, please ask your sales representative or our support staff for more information.
Getting our technicians the required information as quickly as possible means we can start and finish as quickly as possible.
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."