LuxSci uses very high performance, redundant storage for all shared and dedicated servers. LuxSci also makes extensive backup copies of your data and allows you request restores (see Backups). LuxSci's pricing for disk space reflects this premium infrastructure and the fact that cheap commodity drives and cheap cloud storage are not appropriate for high performance email and database services.
When comparing disk space limits in shared email hosting at LuxSci vs. other providers, please keep in mind:
Many providers give you a specific amount of space "per user".
At LuxSci, we do not impose per-user disk space limits. (Though as an administrator, you can)
When you have a dedicated server at LuxSci, your server has a certain amount of physical disk space available to it. This amount is a function of the size of the server (e.g. a Performance x2 has 30GB of space available) and can be expanded by purchasing additional disk blocks. LuxSci charges customers for the extra disk blocks to cover the cost of these blocks and the cost of the backups of that data.
A dedicated customer's disk space limit is set to the maximum size available on the server. Exceeding your allotted storage capacity can result in completely filling your servers disk and that can result in data loss and service down time.
We suggest that dedicated server customers purchase enough disk space so that they always have at least 20-30% free space and thus are never in danger of filling up their disks. LuxSci will be alerted if your disk is getting full and will contact you to suggest that the disk space be expanded or that unneeded data be deleted.
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."