Consulting, SecureForm troubleshooting/debugging, programming, script debugging, web design.
Minimum increments of 15 minutes
Email, Web, FTP, and MySQL Data to CD/DVD.
$100/GB of data exported, or fraction thereof
Export your email folder(s) and other data. Burn it to CD or DVD. Send it to you.
Type of Formats Supported: Outlook PST, Thunderbird, EML
User managed options: FREE. Refer to online Members' Help Email Export Options.
Self Migration by Users and administrators: FREE. Copy your email from external accounts to your LuxSci account(s). More information here: Migrate Your Data to LuxSci
Managed Migration: For those who prefer LuxSci's Managed Email Migration to bulk migrate email from external sources to their LuxSci hosted email account, the price is:
In the case where IMAP is not available at your old provider, but you do have your email in Outlook PST files, you can mail us DVDs or hard drives containing this data and we can import it for a fee of $100/GB or fraction thereof (special pricing available for large uploads).
Telephone Training: Email Program Setup, Account Customization and Configuration, and general Service Training via phone with a LuxSci Technical Support representative.
Price: $100 per hour. 30 minute minimum. Additional time in increments of 15 minutes.
1-Hour Classes: Basic Support, Account Administration, SecureLine/HIPAA Setup, WebAides Collaboration Tools. Ideal for your Main Administrator, internal Support Team, and IT Staff.
Price: $300 per 1 hour class. Web-based. Offered by LuxSci Technical Support.
Change the number of servers/cores assigned to your Dedicated Server.
Business Class: This involves migration to a new server. $100 fee.
Enterprise Class: $0 Fee.
Should you require LuxSci's assistance in responding to a security audit, security scan, third part risk assessment, etc. which involves the services or servers provided by LuxSci, LuxSci can assist for a fee. The actual cost will be a function of the complexity of the work and time required by LuxSci to assist you.
Pricing is $300/hr with a $100 minimum. LuxSci can give you a firm price quote before starting work, if desired.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."