Consulting, SecureForm troubleshooting/debugging, programming, script debugging, web design.
Minimum increments of 15 minutes
Email, Web, FTP, and MySQL Data to CD/DVD.
$100/GB of data exported, or fraction thereof
Export your email folder(s) and other data. Burn it to CD or DVD. Send it to you.
Type of Formats Supported: Outlook PST, Thunderbird, EML
User managed options: FREE. Refer to online Members' Help Email Export Options.
Self Migration by Users and administrators: FREE. Copy your email from external accounts to your LuxSci account(s). More information here: Migrate Your Data to LuxSci
Managed Migration: For those who prefer LuxSci's Managed Email Migration to bulk migrate email from external sources to their LuxSci hosted email account, the price is:
In the case where IMAP is not available at your old provider, but you do have your email in Outlook PST files, you can mail us DVDs or hard drives containing this data and we can import it for a fee of $100/GB or fraction thereof (special pricing available for large uploads).
Migration Fee: $50.00 per domain migrated.
Migration Fee: $100.00+
Migration from server-to-server is generally pretty straight forward. However, if your configuration is complex or if you have specific migration requirements, then the fee will be a function of the work involved. Your actual migration fee will be determined based on an account review when request an upgrade price.
Migration Fee: $100.00+
For complex shared accounts (e.g., many users, databases, or other complexities), the fee may be higher than $100. Your actual migration fee will be determined based on an account review when request an upgrade price.
Telephone Training: Email Program Setup, Account Customization and Configuration, and general Service Training via phone with a LuxSci Technical Support representative.
Price: $100 per hour. 30 minute minimum. Additional time in increments of 15 minutes.
1-Hour Classes: Basic Support, Account Administration, SecureLine/HIPAA Setup, WebAides Collaboration Tools. Ideal for your Main Administrator, internal Support Team, and IT Staff.
Price: $300 per 1 hour class. Web-based. Offered by LuxSci Technical Support.
Should you require LuxSci's assistance in responding to a security audit, security scan, third part risk assessment, etc. which involves the services or servers provided by LuxSci, LuxSci can assist for a fee. The actual cost will be a function of the complexity of the work and time required by LuxSci to assist you.
Pricing is $300/hr with a $100 minimum. LuxSci can give you a firm price quote before starting work, if desired.
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"