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The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."