TRUSTED BY

  • Delta Dental
  • AthenaHealth
  • SouthWest
  • YMCA
  • US AmeriBank
  • Lahey Health
  • Lake Chelan Hospitals
  • MJHS Health System
  • Lifecare
  • Capital Financial Partners
 

SecureLineTM Email Encryption

  • Adaptive Encryption: TLS, portal pickup, PGP & S/MIME support
  • Dynamic TLS negotiation & fallback
  • Send secure text messages (SecureTextTM)
  • Opt-in, Opt-out, & DLP encryption
  • Use WebMail or any email program
  • Discover: SecureLineTM
 
 

HIPAA-compliant Email

  • Highly-configurable email encryption
  • Access controls and login audit trails
  • Backups and email archival
  • Protection from inbound email threats
  • Choose your level or security & isolation
  • Business Associate Agreement
 
 

Premium Email Filtering

  • Real-time, state-of-the-art inbound email filtering
  • Protection from malicious email & phishing attacks
  • Scan for: Viruses, content, attachments, links, etc.
  • Quarantine access & emergency INBOX
  • Spam flood protection
  • Discover: Premium Email Filtering
 
 

Email Archival

  • Tamper-proof & redundant
  • Unlimited storage; unlimited retention
  • Fast search and download
  • Encryption, annotation, automated alerts
  • Geographically separate from your email: Great for disaster recovery
  • Discover: Archival
 

MobileSync: Exchange ActiveSync

  • Synchronize: Email, calendars, contacts, tasks
  • Secure, real-time, & HIPAA compliant
  • For any mobile device & Outlook for Windows
  • Remote device wipe
  • Discover: MobileSync
 

WebAidesTM Collaborative Apps

  • Calendars, contacts, tasks
  • Secure CalDAV/CardDAV Synchronization
  • Online file storage
  • Secure, sharable password libraries
  • Internal blogs
  • User and group sharing
 

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Custom Enterprise Solutions

Custom Enterprise solutions can be tailored for very large numbers of users, very high security, and business continuity. They can include:

  • Redundant high-availability dedicated hardware firewalls
  • Redundant high-availability dedicated load balancers
  • Network-based intrusion detection systems
  • DDOS Protection up to 100 Gbps
  • Redundant, load-balanced outbound email sending servers
  • Redundant, load-balanced inbound email processing servers
  • Dedicated databases and redundant WebMail interfaces
  • System isolation and capacity scaling
  • Encrypted SAN storage arrays
  • An additional disaster recovery footprint in a different data center

If a custom solution might be right for you, talk to a LuxSci Expert.

Custom large-scale solutions

FAQs: Perhaps you were wondering...?

We include technical support with all accounts. LuxSci's support staff are located in the USA and are all US citizens. Standard support hours are 9am to 11pm Eastern Time, USA. During this time, our staff is standing by to answer your questions via email, support ticket, and phone. Emergency, mission-critical support is available 24/7/365. (See more about LuxSci Support.)

In addition to SecureLineTM for email encryption, LuxSci provides a range of security features including two-factor login, password expiration, opportunistic and forced TLS for inbound and outbound email, email header scrubbing, login auditing, custom firewalls, customizable session timeouts, and more. (Read more about LuxSci's security and privacy focus.)

LuxSci email works with any email program on any computer or mobile device, including Outlook, Mac Mail, Thunderbird, and the default email programs in iOS and Android. LuxSci email and SecureLineTM email encryption work through secure IMAP, SMTP, POP connections. There is never any need to download special programs, apps, or plugins. Additionally, LuxSci provides an option for using ActiveSync for real-time synchronization of email, contacts and calendars with your mobile devices and recent versions of Outlook for Windows.

LuxSci includes 7x daily on-site and 4x weekly off-site backups of all of your email, web, and other data. You can request free restores as needed, although very frequent or very complex restore requests may incur a surcharge. (Read more about backups at LuxSci.)

Daily and weekly snapshots also protect your sensitive data against server failure, and we can always restore all your data. (Read more on LuxSci infrastructure and reliability). Dedicated server customers can request special/custom backup schedules.

LuxSci also offers Email Archival for saving copies of all inbound and outbound email. These copies cannot be edited or deleted by anyone and they do not expire.

A shared Business Class email hosting account comes with 100 GB of disk space that you share among all your users (we do not limit space on a per-user basis although you can opt to impose such limits). If you exceed your limit or want to buy more space, we charge an overage fee. (Read more at Business Class vs. Enterprise Class and Standard Shared Hosting: Disk space limits.)

Dedicated server customers can get from 10 GB up to 10 TB of space per server. Dedicated is the way to go if you have large-scale storage needs.

LuxSci permits you to send and receive email messages that are up to 200 MB each (for customers with Email Archival, the limit is 50 MB/message).

Email hosting customers can send up to 300 email messages/day; customers can send each message to up to 1000 recipients. These messages are not for use with bulk emailing of any kind.

For email marketing and large-scale sending needs, we offer a separate High Volume Secure Sending service. We can add this additional service (and the associated cost) to your email hosting account.

There's no explicit limit on the number of messages that you can receive. However, the receipt of large quantities of messages all at once (many 100s or 1000s of messages at a time, for example) can cause your inbound email to suspend automatically to protect our servers from inbound email abuse and "mail bombs." If you need to receive large numbers of messages in a short time, LuxSci provides dedicated inbound email processing servers.

There are no limits on the number of users who can be in your account or the number of addresses you can have in your address book.

We don't limit the number of messages you can store in your email folder. It's important to note, however, that larger folders are slower to use than smaller folders (more than 100,000 messages would be extremely slow) and no email folder can contain more than 1 million messages.

The majority of our servers are located in USA. Customers ordering Business class dedicated servers can request that their servers be in specific areas of the USA, London, Sydney, or Hong Kong.

LuxSci has an automated email migration service for transferring the email folders for all your users. (For more details, see Migrate Your Data to LuxSci.)

Yes. LuxSci SecureLineTM enables you to send compliant email to anyone with an email address. Your recipients do not need to use LuxSci themselves.

Yes. Recipients of your secure email messages can reply to you.

Yes. HIPAA customers get a trust mark that looks like this:

LuxSci helps ensure HIPAA-Compliance for email and web services.

In addition to email encryption, HIPAA-compliant email hosting accounts include email access and sending from email programs (e.g. using IMAP, POP, and SMTP) and from our Web interface. LuxSci also highly recommends use of our Email Archival and Premium Email Filtering.

If some messages do not include ePHI, you can choose to opt out of using encryption for them. LuxSci does not support opt-in encryption (where you manually specify which messages need encryption) for HIPAA-compliant accounts, because it's too risky for HIPAA compliance. We do support Opt-In encryption if you do not need HIPAA compliance.

When you send an email message through WebMail, from either your mobile device or your email program, that message is transmitted securely to LuxSci's servers using TLS. Once the message arrives, LuxSci encrypts the message for each of your recipients and then delivers the encrypted message to the recipient's email servers. Based on your account preferences, who the recipients are, where their email host is, and settings in your account, the encryption used can take the form of: SMTP TLS, Secure Message Pick Up (Escrow), PGP, or S/MIME. The type of encryption used is dynamically determined at send time.

Yes, it can be. It depends on your choice of account settings. See Ensuring all data is encrypted at rest with LuxSci.

It depends. Messages sent using SMTP TLS do not require anything special to open them since they're encrypted only during transmission. Messages sent using Escrow (Secure Portal Pick Up) do require the recipients to authenticate themselves to our secure web site in order to access their secure messages. You can do this either (a) by using a username/password for a free account to access any received message, or (b) by providing an answer to a custom question designated by the message sender. See: SecureLineTM Escrow and SMTP TLS.

Other questions? Call Sales

Email Hosting Features

LuxSci's secure email hosting was specifically designed to satisfy all HIPAA rules and security requirements. With the implementation and utilization of the following features, and after review and lock down by LuxSci Support, we will confirm your account as being HIPAA compliant in terms of our HIPAA Business Associate Agreement.


eBook: HIPAA-compliant Email Basics

Safeguarding your healthcare practice and protecting patient privacy

Book 1 in the LuxSci Internet Security Series.

Created by Erik Kangas, PhD

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Russell and the LuxSci team have been phenomenal to work with and provide an excellent solution to the security needs of the electronic world. Their customer service was top notch, consistently offering quick and professional responses to our questions and requests. Our project required creative solutions to meet our specific needs. LuxSci consistently exceeded our expectations. I fully recommend them to anyone looking for electronic security solutions."

Nicole Hiegl . High Country Area Agency on Aging