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HIPAA Email
How it Works
Features
BAA

HIPAA Email

LuxSci Email Security

HIPAA Compliant Email

Business & Enterprise. Great Support. BAA.
Ideal for:
- HIPAA Compliance
- Mixed Needs: HIPAA and non-HIPAA users and messages
- Sending, Receiving, and Replying to ePHI
- Outlook Integration & Outlook Encryption
- Compliant Email Marketing & Transactional Email
- White-Labeled Patient Portals

Perhaps you were wondering...?

Can I send HIPAA-compliant email to anyone?
Yes. LuxSci SecureLine enables you to send compliant email to anyone with an email address. Your recipients do not need to use LuxSci themselves.
Can we use LuxSci secure email without installing any special software or plugins?
Yes. LuxSci's HIPAA-compliant email services do not require you or your recipients to install any special software. LuxSci works with any modern desktop or mobile web browser, with all modern email programs (such as Outlook and Mac Mail), and with mobile email programs as well.
Can recipients of my secure messages reply back to me?
Yes. Recipients of your secure email messages can reply back to you.
Do I get a trustmark or seal for my web site and email?
Yes. HIPAA customers get a trustmark that looks like this:

LuxSci helps ensure HIPAA-Compliance for email and web services.
Other questions? Call Sales
What features are included?
In addition to email encryption, HIPAA-compliant email hosting accounts include email access and sending from email programs (e.g. using IMAP, POP, and SMTP) and from our Web Interface. LuxSci also highly recommends use of our Email Archival, Premium Email Filtering, and Mobile Secure Chat options.
Can we "Opt In" or "Opt Out" of encryption for some messages?
If some messages do not include ePHI, you can choose to "Opt Out" of using encryption for them — not all of your messages need to be encrypted. LuxSci does not support "Opt In" encryption (where you manually specify which messages need encryption), as it is too risky for HIPAA compliance.
What if only some users need to send or receive ePHI?
If only some people need to send ePHI, we can segregate your users into two (or more) domains. E.g. "secure.yourdomain.com" and "yourdomain.com" such that those users setup for and using "secure.yourdomain.com" addresses will be fully compliant and those using regular "yourdomain.com" addresses can send and receive without any encryption at all (we call the "per-domain HIPAA compliance"). Users can have addresses at both domains if they have split personalities.
When and where is the email encrypted?
When you send an email message through WebMail, from your mobile device, or from your email program, that message is transmitted securely to LuxSci's servers using TLS. Once the message arrives, LuxSci encrypts the message for each of your recipients and then delivers the encrypted message to the recipient's email servers. Based on your account preferences, who the recipients are, where their email is hosted, and settings in your account, the encryption used can take the form of: SMTP TLS, Secure Message Pick Up (Escrow), PGP, or S/MIME.
Is email encrypted at rest?
Yes, it can be. This depends on your choice of account settings. See Ensuring all Data is Encrypted at rest with LuxSci.
Do recipients need to enter a password to open their message(s)?
It depends. Messages sent using SMTP TLS do not require anything special to open them, as they are encrypted only during transmission. Messages sent using Escrow (Secure Message Pick Up) do require the recipients to authenticate themselves to our secure web site in order to access their secure messages. This can be done either (a) by using a username/password for a free account to access any received message, or (b) by providing an answer to a custom question designated by the message sender. See: SecureLine Escrow and SMTP TLS.
Does it integrate with Outlook, Mac Mail, Thunderbird, etc?
Yes, you can use any of these standard email programs with LuxSci HIPAA compliant email. You can even use the encryption "opt out" features from these email programs.
Does it integrate with an iPhone, Android, Blackberry, etc?
Yes, you can use any of these devices with LuxSci HIPAA compliant email. You can even use the encryption "opt out" features from these email programs and Exchange ActiveSync for real-time, compliant synchronization of email, calendars, tasks, contacts, and notes. LuxSci does not provide a dedicated mobile App, as secure email integrates with any mobile email App that supports IMAP, POP, SMTP, or ActiveSync.
Can I use this with my existing email domain?
Yes, you can move your email hosting to LuxSci so that you can use your existing domain. You can also smarthost your outbound email from your existing email server to use LuxSci's outbound email encryption or use a subdomain (e.g. "secure.yourdomain.com") so that only your secure email is hosted by LuxSci. There are lots of possibilities.
Other questions? Call Sales

Got it all figured out?

Monthly accounts start at $12

We provide a Business Associate Agreement for you to sign
We do not accept customized BAAs

Account term is month-to-month; 30-day refund policy.

...any questions?

LuxSci delivers rock solid reliability, outstanding customer support, extensive feature sets, comprehensive security controls, a powerful rules engine, and flexible frameworks. All at a very reasonable price."
Adam Goode
Practice Administrator, Pediatric Gastroenterology and Nutrition Group, P.C.
McAfee Secure TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate Refund Policy
Starting at $12/mo
Sign Up
Special Offer
Free HIPAA Setup Fee with 10+ email licenses

"As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"

—Allen Job, All Smiles Pediatric Destistry

TRUSTe EU Safe Harbor Refund Policy Thawte Extended Validation SSL Certificate
McAfee Secure TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate Refund Policy
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries