- Sending, Receiving, & Replying to ePHI
- Having both HIPAA & non-HIPAA users & emails
- Outlook Integration & Outlook Encryption
- Compliant Email Marketing & Transactional Email
- White-Labeled Patient Portals
You may also like HIPAA Compliant:
Web & PDF Forms
Perhaps you were wondering...?
Can I send HIPAA-compliant email to anyone?
Yes. LuxSci SecureLine enables you to send compliant email to anyone with an email address. Your recipients do not
need to use LuxSci themselves.
Can we use LuxSci secure email without installing any special software or plugins?
Yes. LuxSci's HIPAA-compliant email services do not require you or your recipients to install any special software. LuxSci works with any modern
desktop or mobile web browser, with all modern email programs (such as Outlook and Mac Mail), and with mobile email programs as well.
Can recipients of my secure messages reply back to me?
Yes. Recipients of your secure email messages can reply back to you.
Do I get a trustmark or seal for my web site and email?
Yes. HIPAA customers get a trustmark that looks like this:
In addition to email encryption, HIPAA-compliant email hosting accounts include email access and sending from email programs (e.g. using IMAP, POP,
and SMTP) and from our Web Interface. LuxSci also highly recommends use of our Email Archival,
Premium Email Filtering, and Mobile Secure Chat.
Can we "Opt In" or "Opt Out" of encryption for some messages?
If some messages do not include ePHI, you can choose to "Opt Out" of using encryption for them. LuxSci does not support "Opt In" encryption (where you manually specify which messages need encryption), as it is
too risky for HIPAA compliance.
What if only some users need to send or receive ePHI?
If only some people need to send ePHI, we can segregate your users
into two (or more) domains. For example, users who must be fully compliant
can have addresses in "secure.yourdomain.com" . Users who do not need
HIPAA-compliant email can have addresses in "yourdomain.com" and can send
and receive without any encryption at all (we call this "per-domain HIPAA
compliance"). Users can have addresses in both domains if needed.
When and where is the email encrypted?
When you send an email message through WebMail, from either your mobile device or your email program, that message
is transmitted securely to
LuxSci's servers using TLS. Once the message arrives,
LuxSci encrypts the message for each of your recipients and then delivers the encrypted message to the recipient's email servers. Based on your account
preferences, who the recipients are, where their email is hosted, and settings in your account, the encryption used can take the form of:
Secure Message Pick Up (Escrow),
PGP, or S/MIME.
Do recipients need to enter a password to open their message(s)?
It depends. Messages sent using SMTP TLS do not require anything special to open them, as they are encrypted only during transmission.
Messages sent using Escrow (Secure Message Pick Up) do require the recipients to authenticate themselves to our secure web site in order
to access their secure messages. This can be done either (a) by using a username/password for a free account to access any received message, or (b)
by providing an answer to a custom question designated by the message sender. See: SecureLine Escrow
and SMTP TLS.
Does LuxSci email integrate with Outlook, Mac Mail, Thunderbird, etc?
Yes, you can use any of these standard email programs with LuxSci HIPAA compliant email. You can even use the encryption "opt out" features from
these email programs.
Does LuxSci email integrate with an iPhone, Android, Blackberry, etc?
Yes, you can use any of these devices with LuxSci HIPAA compliant email. You can even use the encryption "opt out" features from
these email programs and Exchange ActiveSync for real-time, compliant synchronization of email, calendars, tasks, contacts, and notes.
LuxSci does not provide a dedicated mobile App, as secure email integrates with any mobile email App that supports IMAP, POP, SMTP, or ActiveSync.
Can I use LuxSci email with my existing email domain?
Yes, you can move your email hosting to LuxSci so that you can use your existing domain. You can also
smarthost your outbound email from your existing email server to use LuxSci's outbound
email encryption or use a subdomain (e.g. "secure.yourdomain.com") so that only your secure email is hosted by LuxSci. There
are lots of possibilities.
LuxSci delivers rock solid reliability, outstanding customer support,
extensive feature sets, comprehensive security controls, a powerful rules
engine, and flexible frameworks. All at a very reasonable price."
Practice Administrator, Pediatric Gastroenterology and Nutrition Group, P.C.
"As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"