It's unfortunate that hackers can exploit online communication on a hunt
for sensitive information. However, with advanced cybersecurity, you can
protect your private email information from hacking vulnerabilities. At
LuxSci, we specialize in email encryption to ensure communication
security. Not only are our email services encrypted, but they're also
HIPAA- (Health Insurance Portability and Accountability Act) compliant for
those of you in the medical and healthcare fields. Medical records hold
some of your and your patients' most sensitive information: Social
Security numbers, insurance IDs, addresses, credit cards, medical records
and scheduling, and more. LuxSci provides the leading software in
HIPAA-compliant email, which guarantees the privacy of all ePHI
(electronic patient health information) sent within your organization, as
well as to patients and other appropriate, outside recipients. HIPAA makes
it your legal responsibility to secure your patients' ePHI, and it's our
responsibility to provide those securing services.
Complying with HIPAA can overwhelm and confuse when you're trying to
find a user-friendly platform. LuxSci is here to make this easy for you. We
provide HIPAA-compliant email with form and Web abilities, as well as
HIPAA-compliant email hosting services. We also help back up your data and
offer extensive auditing. Most important, we offer forced encryption that
always comes with a verified seal that links to us and allows your
recipients to know you properly protected their information.
Perhaps you were wondering...?
Can I send HIPAA-compliant email to anyone?
Yes. LuxSci SecureLine enables you to send compliant email to anyone with an email address. Your recipients do not
need to use LuxSci themselves.
Can we use LuxSci secure email without installing any special software or plugins?
Yes. LuxSci's HIPAA-compliant email services do not require
you or your recipients to install any special software. LuxSci works with
any modern desktop or mobile Web browser, with all modern email programs
(such as Outlook and Mac Mail), and with mobile email programs as well.
Can recipients of my secure messages reply to me?
Yes. Recipients of your secure email messages can reply to you.
Do I get a trustmark or seal for my website and email?
Yes. HIPAA customers get a trustmark that looks like this:
In addition to email encryption, HIPAA-compliant email hosting
accounts include email access and sending from email programs (e.g. using
IMAP, POP, and SMTP) and from our Web interface. LuxSci also highly
recommends use of our Email Archival, Premium Email Filtering, and Mobile Secure Chat.
Can we opt in or opt out of encryption for some messages?
If some messages do not include ePHI, you can choose to opt out of
using encryption for them. LuxSci does not support opt-in encryption
(where you manually specify which messages need encryption), because it's
risky for HIPAA compliance.
What if only some users need to send or receive ePHI?
If only some people need to send ePHI, we can segregate your users
into two (or more) domains. For example, users who must be fully compliant
can have addresses in "secure.yourdomain.com." Users who do not need
HIPAA-compliant email can have addresses in "yourdomain.com" and can send
and receive without any encryption at all. (We call this per-domain HIPAA
compliance.) Users can have addresses in both domains, if needed.
When and where is the email encrypted?
When you send an email message through WebMail, from either your
mobile device or your email program, that message transmits securely to
LuxSci's servers using TLS.
Once the message arrives, LuxSci encrypts the message for each of your
recipients and then delivers the encrypted message to the recipient's
email servers. Based on your account preferences, who the recipients are,
where their email host is, and settings in your account, the encryption
used can take the form of: SMTP
TLS, Secure Message Pick Up
(Escrow), PGP, or S/MIME.
Do recipients need to enter a password to open their message(s)?
It depends. Messages sent using SMTP TLS do not require anything
special to open them since they're encrypted only during transmission.
Messages sent using Escrow (Secure Message Pick Up) do require the
recipients to authenticate themselves to our secure web site in order to
access their secure messages. You can do this either (a) by using a
username/password for a free account to access any received message, or
(b) by providing an answer to a custom question designated by the message
sender. See: SecureLine Escrow and SMTP
Does LuxSci email integrate with Outlook, Mac Mail, Thunderbird, etc?
Yes, you can use any of these standard email programs with LuxSci
HIPAA compliant email. You can even use the encryption opt-out features
from these email programs.
Does LuxSci email integrate with an iPhone, Android, Blackberry, etc?
Yes, you can use any of these devices with LuxSci HIPAA compliant
email. You can even use the encryption opt-out features from these email
programs and Exchange ActiveSync for real-time, compliant synchronization
of email, calendars, tasks, contacts, and notes. LuxSci does not provide a
dedicated mobile app since secure email integrates with any mobile email
spp that supports IMAP, POP, SMTP, or ActiveSync.
Can I use LuxSci email with my existing email domain?
Yes, you can move your email hosting to LuxSci so that you can use
your existing domain. You can smarthost your
outbound email from your existing email server to use LuxSci's outbound
email encryption or use a subdomain (for instance
"secure.yourdomain.com") so that only LuxSci hosts your secure
email. There are lots of possibilities.
LuxSci delivers rock solid reliability, outstanding customer support,
extensive feature sets, comprehensive security controls, a powerful rules
engine, and flexible frameworks. All at a very reasonable price."
Practice Administrator, Pediatric Gastroenterology and Nutrition Group, P.C.
"As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"