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No. LuxSci's Basic High Volume services are available only on dedicated servers with dedicated IP addresses. However, we do offer Premium High Volume with shared services.
As many as you like! LuxSci does not limit the number of legitimate subscribers or how you segment your lists. We base our plans on the number of recipients you send messages to each month.
A recipient is an email address a message is sent to. It's also the unit we use to measure your email sending. One message to one person is one recipient, two messages to 10 people comprise 20 recipients, 1000 messages to one person each are 1000 recipients.
LuxSci does not limit the number of messages you can send at once. You can send a single message or email blasts that go to thousands or millions of recipients. Your plan determines the maximum number of recipients you can send to per month.
Yes, LuxSci provides the option of purchasing Spotlight Mailer, a Web-based email marketing and campaign management solution. You also have the option of continuing to use your current email software.
While any email provider can and does get blocked on occasion, LuxSci takes stringent measures to keep this from happening. LuxSci has very strict acceptable use policies and manually checks every new customer to keep spammers out. LuxSci's monitoring system works to detect any improper use before it becomes a problem. As a result, problems are rare. If a problem does occur, LuxSci's staff have the training to resolve the issue ASAP.
No, you do not need to change your email hosting service to LuxSci. You can easily configure your sending programs to send your emails through LuxSci's email sending service without affecting your existing email solution.
LuxSci provides the option of sending email a sending dedicated server. The type of server used depends on your high-volume plan. Your dedicated server may or may not use IP addresses recently used by other customers. So, they may or may not be "pre-warmed." We recommend warming up your new server yourself for best delivery results.
While neither LuxSci nor anyone else can ensure that every message is delivered to every inbox, our excellent reputation and stringent security measures maximize the chances that your email messages will go to the intended recipients. LuxSci will advise you on how to construct your messages and maintain your lists and campaigns for the best result. See Key Ingredients for Good Deliverability.
New servers ready in 0-3 business days.
Account term is month-to-month with a 2-month minimum.
Free 30-minute training call included
*all orders are validated by our support team. Please be sure that you can be reached using your provided contact information.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
We use your High Volume SMTP service for our automated invoicing and purchase confirmations, so it is a critical part of our business. Your bulk SMTP has been the most reliable and cost effective I have used. The technical and sales support have been timely, efficient, and effective. I highly recommend."