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Overview
Reseller Program Details
Affiliate Program Details
Affiliate Portal

Reseller Program Details

1. Reseller Program Overview

The LuxSci Reseller program is designed for customers who are managing services for multiple sub-clients to pay less for those services. Resellers direct bill their sub-clients and provide the front line of support and account management. This allows us to charge them less.

2. Reseller Eligibility

Any customer can signup and request a reseller account via the LuxSci ordering tools. However, only some customers will be eligible for Reseller credits. Reseller eligibility is based on the reseller account servicing at least 3 distinct sub-clients.

This determination is made manually by the LuxSci billing department.

3. Credit Percentage

The "Credit Percentage" for a Reseller is determined by the total Monthly Value the Reseller's account (and any accounts it globally manages and the value of any linked Affiliate account). We determine the "Monthly Value" of an account as:

  • The amount to be charged for all recurring paid-monthly items, plus
  • One twelfth the amount to be charged for all recurring paid-yearly items
Total Monthly Value
Credit Percentage
$0 — $49.99 none
$50 — $499.99 10%
 
$500 — $4999.99 15%
 
$5000 + 20%
 

4. Eligible Services

Credits will be granted for the purchase of "Eligible Services." LuxSci services and charges to its customers fall into three classes:

  • Full Credit: Reseller receives maximum credit
  • Half Credit: Reseller receives partial credit (e.g. 50% of what the maximum would be).
  • No Credit: Reseller receives no credit

The purpose for these three classes of services is to allow the Reseller to receive credits on the maximum variety of services while accounting for the significantly different margins that LuxSci has on some services vs. others.

The "Maximum Credit" on an item is defined as your Credit Percentage (see Section 3) multiplied by the price paid by the referred customer for that item.

The table below indicates what types of services fall into each commission class:

Full Credit Half Credit No Credit
  • Base account fees
  • User: POP, IMAP, SMTP, WebMail, WebAides, Basic Spam Filtering
  • SecureLine
  • SecureForm
  • High Volume Shared
  • Spotlight Mailer
  • Premium High Volume Shared
  • Private Labeling
  • VPN
  • HIPAA compliance fee
  • Managed email migration
  • Training calls and classes
  • Dedicated Server
  • Premium Email Filtering
  • Email Archival
  • Secure Chat
  • Secure Text
  • Secure Video
  • SSL Certificates
  • IP Addresses
  • Consulting work
  • Custom development
  • Disk space, backups
  • MobileSync
  • Domain Registrations
  • DNS
  • Other one-time fees for special requests

5. Payment of Credits

Resellers will pay standard LuxSci retail prices for their accounts and services. However, Credits will be applied to their billing statements when those are issued. How does this work?

Lets say that you have $1000/mo of Full Credit services and that you have a 15% Credit Percentage:

  • Your monthly statement will include $1000 of charges, $150 in Reseller Credit, for a net of $850 due.
  • If you are paying automatically via credit card, you may see $1000 of charges, a $1000 credit card payment to cover those charges, and a $150 credit that will then be applied to next month's statement.

Lets say that you have $1000/mo of Half Credit services and that you have a 15% Credit Percentage:

  • Your monthly statement will include $1000 of charges, $75 in Reseller Credit, for a net of $925 due.
  • If you are paying automatically via credit card, you may see $1000 of charges, a $1000 credit card payment to cover those charges, and a $75 credit that will then be applied to next month's statement.

6. Resellers with Affiliate Accounts

A Reseller may find it also useful to be an Affiliate -- e.g. some account may be referred while some others may be managed directly. LuxSci supports linking Reseller and Affiliate accounts, though you will have to contact Support to make this happen. When these accounts are linked:

  1. You can have your Affiliate Commission deposited as a credit to your Affiliate account
  2. Your Affiliate Account's Monthly Value (and thus is Commission Percentage) can be augmented by the value of your Reseller account.
  3. Your Reseller Account's Monthly Value (and thus is Credit Percentage) can be augmented by the value of your other referred accounts. Note, however, that Affiliate accounts do not receive commissions on Reseller accounts (no double dipping).

7. Additional Reseller Features

Reseller Feature

Charge Your Clients Whatever You Want

You charge your clients based on the margins you require. You are responsible for billing your clients and collecting money from them; we charge you for your account usage as a whole.

A La Carte Licensing

You can upgrade your account any time to add any increment to the licenses that are available for users, disk space, and other services. Most services can be purchased "a la carte" so that your clients can have different sets of services and so you only buy what you need. LuxSci provides an extremely comprehensive and easy to use administrative control panel simplifying configuration and administration all the users, domains, and web sites in your account. You can optionally delegate management of domains, web sites, and users to your clients on a per-domain basis. Your clients can administer "their domains" themselves without access to any other customer data or billing information.

Private Labeled WebMail / Branding

You can optionally setup Private Labeled WebMail interfaces for your clients to use for WebMail and account administration. Using SSL certificates, you can fully customize using your own domain names so that there is no trace of "LuxSci" in any interface. LuxSci's SecureLine services are also configurable with Private Labeling.

Private Support Ticket Interface for You

You can optionally provide tier-1 support to your users and ask us for help when needed, or leave all the support to LuxSci's support staff. LuxSci also provides "private support tickets" so that you can use our ticketing interface to help your users on your issues privately -- without LuxSci's attention or intervention.

Application Programming Interface (API)

You can optionally integrate your LuxSci account with external web sites or applications using our Account Access API. This allows you to create and manage users, domains, and aliases programmatically.

Large Reseller Accounts - Dedicated Servers

Resellers with large numbers of clients can utilize LuxSci's managed dedicated servers and PODs, if needed. Contact sales to see if this would be appropriate for you or to plan the setup of your account so that it is easy to migrate to such a configuration in the future.

Multple-Account Administration via Single Login

Resellers who have multiple LuxSci accounts can now utilize a special feature called "Global Account Administration" that allows them to administer and pay for all (or any subset of) their accounts with a single login. This feature also permits searching across all accounts and access to advanced controls for clients whose accounts are on dedicated servers.
Starting at $10/mo
Sign Up

"So far we are very happy with the HIPAA-compliant email services LuxSci provides, and our experiences with your support personnel have been very helpful."

—Tara Krol, President, Managed Care Consultants, Inc. www.mccinc.biz

TRUSTe Privacy Certification Refund Policy Thawte Extended Validation SSL Certificate
McAfee Secure TRUSTe Privacy Certification Thawte Extended Validation SSL Certificate Refund Policy
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries