1. Reseller Program Overview

The LuxSci Reseller program is designed for customers who are managing services for multiple sub-clients to pay less for those services. Resellers direct bill their sub-clients and provide the front line of support and account management. This allows us to charge them less.

2. Reseller Eligibility

Any customer can sign up and request a reseller account via the LuxSci ordering tools. However, only some customers will be eligible for Reseller credits. Reseller eligibility is based on the reseller account servicing at least 3 distinct sub-clients.

This determination is made manually by the LuxSci billing department.

3. Credit Percentage

The "Credit Percentage" for a Reseller is determined by the total Monthly Value the Reseller's account (and any accounts it globally manages and the value of any linked Affiliate account). We determine the "Monthly Value" of an account as:

  • The amount to be charged for all recurring paid-monthly items, plus
  • One twelfth the amount to be charged for all recurring paid-yearly items
Total Monthly Value
Credit Percentage
$0 — $49.99 none
$50 — $499.99 10%
 
$500 — $4999.99 15%
 
$5000 + 20%
 

4. Eligible Services

Credits will be granted for the purchase of "Eligible Services." LuxSci services and charges to its customers fall into three classes:

  • Full Credit: Reseller receives maximum credit
  • Half Credit: Reseller receives partial credit (e.g. 50% of what the maximum would be).
  • No Credit: Reseller receives no credit

The purpose for these three classes of services is to allow the Reseller to receive credits on the maximum variety of services while accounting for the significantly different margins that LuxSci has on some services vs. others.

The "Maximum Credit" on an item is defined as your Credit Percentage (see Section 3) multiplied by the price paid by the referred customer for that item.

The table below indicates what types of services fall into each commission class:

Full Credit Half Credit No Credit
  • Base account fees
  • User: POP, IMAP, SMTP, WebMail, WebAides, Basic Spam Filtering
  • SecureLine
  • SecureForm
  • High Volume Shared
  • Spotlight Mailer
  • Premium High Volume Shared
  • Private Labeling
  • VPN
  • HIPAA compliance fee
  • Managed email migration
  • Training calls and classes
  • Dedicated Server
  • Premium Email Filtering
  • Email Archival
  • Secure Chat
  • Secure Text
  • Secure Video
  • SSL Certificates
  • IP Addresses
  • Consulting work
  • Custom development
  • Disk space, backups
  • MobileSync
  • Domain Registrations
  • DNS
  • Other one-time fees for special requests

5. Payment of Credits

Resellers will pay standard LuxSci retail prices for their accounts and services. However, Credits will be applied to their billing statements when those are issued. How does this work?

Lets say that you have $1000/mo of Full Credit services and that you have a 15% Credit Percentage:

  • Your monthly statement will include $1000 of charges, $150 in Reseller Credit, for a net of $850 due.
  • If you are paying automatically via credit card, you may see $1000 of charges, a $1000 credit card payment to cover those charges, and a $150 credit that will then be applied to next month's statement.

Lets say that you have $1000/mo of Half Credit services and that you have a 15% Credit Percentage:

  • Your monthly statement will include $1000 of charges, $75 in Reseller Credit, for a net of $925 due.
  • If you are paying automatically via credit card, you may see $1000 of charges, a $1000 credit card payment to cover those charges, and a $75 credit that will then be applied to next month's statement.

6. Resellers with Affiliate Accounts

A Reseller may find it also useful to be an Affiliate -- e.g. some account may be referred while some others may be managed directly. LuxSci supports linking Reseller and Affiliate accounts, though you will have to contact Support to make this happen. When these accounts are linked:

  1. You can have your Affiliate Commission deposited as a credit to your Affiliate account
  2. Your Affiliate Account's Monthly Value (and thus is Commission Percentage) can be augmented by the value of your Reseller account.
  3. Your Reseller Account's Monthly Value (and thus is Credit Percentage) can be augmented by the value of your other referred accounts. Note, however, that Affiliate accounts do not receive commissions on Reseller accounts (no double dipping).

7. Additional Reseller Features

Reseller Feature
Charge Your Clients Whatever You Want
You charge your clients based on the margins you require. You are responsible for billing your clients and collecting money from them; we charge you for your account usage as a whole.
A La Carte Licensing
You can upgrade your account any time to add any increment to the licenses that are available for users, disk space, and other services. Most services can be purchased "a la carte" so that your clients can have different sets of services and so you only buy what you need. LuxSci provides an extremely comprehensive and easy to use administrative control panel simplifying configuration and administration all the users, domains, and web sites in your account. You can optionally delegate management of domains, web sites, and users to your clients on a per-domain basis. Your clients can administer "their domains" themselves without access to any other customer data or billing information.
Private Labeled WebMail / Branding
You can optionally setup Private Labeled WebMail interfaces for your clients to use for WebMail and account administration. Using SSL certificates, you can fully customize using your own domain names so that there is no trace of "LuxSci" in any interface. LuxSci's SecureLine services are also configurable with Private Labeling.
Private Support Ticket Interface for You
You can optionally provide tier-1 support to your users and ask us for help when needed, or leave all the support to LuxSci's support staff. LuxSci also provides "private support tickets" so that you can use our ticketing interface to help your users on your issues privately -- without LuxSci's attention or intervention.
Application Programming Interface (API)
You can optionally integrate your LuxSci account with external web sites or applications using our Account Access API. This allows you to create and manage users, domains, and aliases programmatically.
Large Reseller Accounts - Dedicated Servers
Resellers with large numbers of clients can utilize LuxSci's managed dedicated servers and PODs, if needed. Contact sales to see if this would be appropriate for you or to plan the setup of your account so that it is easy to migrate to such a configuration in the future.
Multple-Account Administration via Single Login
Resellers who have multiple LuxSci accounts can now utilize a special feature called "Global Account Administration" that allows them to administer and pay for all (or any subset of) their accounts with a single login. This feature also permits searching across all accounts and access to advanced controls for clients whose accounts are on dedicated servers.

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