The LuxSci Reseller program is designed for customers who are managing services for multiple sub-clients to pay less for those services. Resellers direct bill their sub-clients and provide the front line of support and account management. This allows us to charge them less.
Any customer can sign up and request a reseller account via the LuxSci ordering tools. However, only some customers will be eligible for Reseller credits. Reseller eligibility is based on the reseller account servicing at least 3 distinct sub-clients.
This determination is made manually by the LuxSci billing department.
The "Credit Percentage" for a Reseller is determined by the total Monthly Value the Reseller's account (and any accounts it globally manages and the value of any linked Affiliate account). We determine the "Monthly Value" of an account as:
|$0 — $49.99||none|
|$50 — $499.99||10%||
|$500 — $4999.99||15%||
Credits will be granted for the purchase of "Eligible Services." LuxSci services and charges to its customers fall into three classes:
The purpose for these three classes of services is to allow the Reseller to receive credits on the maximum variety of services while accounting for the significantly different margins that LuxSci has on some services vs. others.
The "Maximum Credit" on an item is defined as your Credit Percentage (see Section 3) multiplied by the price paid by the referred customer for that item.
The table below indicates what types of services fall into each commission class:
|Full Credit||Half Credit||No Credit|
Resellers will pay standard LuxSci retail prices for their accounts and services. However, Credits will be applied to their billing statements when those are issued. How does this work?
Lets say that you have $1000/mo of Full Credit services and that you have a 15% Credit Percentage:
Lets say that you have $1000/mo of Half Credit services and that you have a 15% Credit Percentage:
A Reseller may find it also useful to be an Affiliate -- e.g. some account may be referred while some others may be managed directly. LuxSci supports linking Reseller and Affiliate accounts, though you will have to contact Support to make this happen. When these accounts are linked:
Charge Your Clients Whatever You Want
You charge your clients based on the margins you require. You are responsible for billing your clients and collecting money from them; we charge you for your account usage as a whole.
A La Carte Licensing
You can upgrade your account any time to add any increment to the licenses that are available for users, disk space, and other services. Most services can be purchased "a la carte" so that your clients can have different sets of services and so you only buy what you need.
Private Labeled WebMail / Branding
You can optionally setup Private Labeled WebMail interfaces for your clients to use for WebMail and account administration. Using SSL certificates, you can fully customize using your own domain names so that there is no trace of "LuxSci" in any interface. LuxSci's SecureLine services are also configurable with Private Labeling.
Private Support Ticket Interface for You
You can optionally provide tier-1 support to your users and ask us for help when needed, or leave all the support to LuxSci's support staff. LuxSci also provides "private support tickets" so that you can use our ticketing interface to help your users on your issues privately -- without LuxSci's attention or intervention.
Application Programming Interface (API)
You can optionally integrate your LuxSci account with external web sites or applications using our Account Access API. This allows you to create and manage users, domains, and aliases programmatically.
Large Reseller Accounts - Dedicated Servers
Resellers with large numbers of clients can utilize LuxSci's managed dedicated servers and PODs, if needed. Contact sales to see if this would be appropriate for you or to plan the setup of your account so that it is easy to migrate to such a configuration in the future.
Multple-Account Administration via Single Login
Resellers who have multiple LuxSci accounts can now utilize a special feature called "Global Account Administration" that allows them to administer and pay for all (or any subset of) their accounts with a single login. This feature also permits searching across all accounts and access to advanced controls for clients whose accounts are on dedicated servers.
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"