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Video Transcript

SecureVideo is a telemedicine platform that provides a capability to have HIPAA-compliant video consults with your patients. It's fully HIPAA compliant, and LuxSci signs a business associate agreement with you.

SecureVideo Scheduling

This is the SecureVideo dashboard. From here you can see a list of the meetings that you have scheduled, and you'll really be doing two main things here. You're gonna be scheduling new sessions and entering sessions that you've already scheduled. To schedule a new session, you click the new schedule button, pick a date, time, click go, and enter in the participant's name or initials. Then you can choose to invite them to the session by email or text. Enter their text, enter their email. It'll default to your own same time zone, but if they happen to be in a different time zone, you can select that here. Click save, and an invitation will be sent out to the participant.

Session Invitations

Here's the email invitation that the patient participant would have received for the session that we just scheduled. The system will also automatically send one a couple of hours before the session and a few minutes before the session. If they're invited via text, they would get a similar text message. And in both cases, whether it's email or text, when they're ready to join the session, they'll click on the join session link. With secure form, participants can join a session using a PC or a mobile device, such as a smart phone or tablet. This is great, because everybody has a mobile device, which are equipped with a front facing camera. This means that they can have a session with you while traveling or away from home.

Joining a Session & Waiting Rooms

So if joining a session from a PC, when you click join session, it'll open up the Zoom app. The first time that you do this, it'll download the app, which takes a few seconds. If joining either by email or a text from a mobile device, it'll take you to the app store the first time to download the Zoom app, and then bring you into the session. Subsequent times, the app will already be installed. It'll just bring you right into the session when you click join session. After you click on the join session, it'll open up a browser and bring you into the waiting room, which looks like this. In the waiting room, you can also put links for things like an intake form. You can also have a payment link for collecting a copayment or if it's a private pay for collecting the session fee.

Now, when the patient is ready to enter and start the session, they'll enter waiting room. On your dashboard you can see if a patient has entered the waiting room and is ready for the session to begin. As it highlights, this area says "in waiting room." If you enter the session and start the session already, they'll go directly into the session. In either case, once you're ready to start the session, you'll click the enter meeting button. There's some other features to point out in this section, too. Whether when you are scheduling the session initially or at any time after if you want to add a participant, you can click on the add participant button. You could also add this appointment to your calendar.

Managing Sessions

You can use manage to reschedule, cancel, or schedule a followup meeting and also take session notes. What I often recommend is that if you have an EMR or EHR system, that you could open that up in a separate window and type your notes directly into that.

Demo of a Meeting

So now let's enter the meeting. When you enter the meeting, it brings up the Zoom panel. You can choose to join the audio by your computer speaker or microphone or you could dial in by phone as well. Some things to point, is you can mute your audio down here. You can also select a different microphone. You can stop your video as well and similarly choose a different video source. You'll also see in the Zoom panel the participants that are in a session.

In this case, for this demo, I have two computers set up, so it's me in both windows. You can change the view from this where it highlights the main area of the person that's speaking, or you can have gallery view. Some other things to point out on the bottom here, you can share your screen with the other participant. There's a chat window, and you can also record sessions. The recording of the sessions is also HIPAA compliant.

Pillars of Success

And that's basically it. It's very simple and very easy, and it allows you set up HIPAA compliant video sessions. There's two basic pillars, I think, to have success with service like this. One of them is it has to be easy to use. If EMR hasn't taught anything else, it's that for adoption in the healthcare industry it has to be easy for healthcare practitioners, otherwise they won't use it. Likewise, it also needs to be easy for patients and participants.

The other is video quality. And sort of just to have a seat of the table, of course, the video quality has to be good. It can't be choppy. It can't freeze. SecureVideo does a very good job across multiple bandwidths. For instance, it's constantly looking at the bandwidth on both participants. So if somebody's in a 3G or a low bandwidth wifi area, it'll adjust things like frame rate and resolution, so that the video is optimal. And you don't have to do anything. This is all automated. And when you're ready to end your session, just click end meeting.

Other Features

A couple of features I want to point out back here on the dashboard that may be of some interest to you, one of them is branding. So if you go under the features tab and click branding, you can customize your logo, company name, website URL, and make this for your own company. There's no extra charge for branding on SecureVideo.

nother feature under this features menu here is custom links, which I showed you on the waiting room page. Very easy to create a link that's put there. You just put your URL, name it whatever you want, and the label, and then click save. So you could put in patient intake forms. You could have a link to any URL that you like.

One other thing that you can put on there, as I mentioned also before, is to get paid. So you can get paid online and also a link in that waiting room page, and that can be set up here. Merchant services that would be used would be Stripe, PayPal, or Authorize.net. Under the account menu, you can do things such as get reports on usage. You can see calendars, those scheduled meetings for yourself and all other users on the system.

You can also use the appointment slots feature to allow your patients to schedule appointments on their own, if this is something that's of interest to you. The way that this works, is you click on appointment slots, and you can choose appointments for your calendar that can either be just one time slots that you want to create, or you can create weekly recurring time slots. Patients will then be able to go to your bookings page and select a time slot from one of the ones that is available and click schedule session. And you'll get a notification that they've requested to schedule that session for you and to confirm.

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