It's often the case that in order to diagnose issues with an email message, you need to access the message headers or source. If you're in LuxSci webmail, you can access these very easily. Select a message down here in the message view pane. Click in the headers tab, this gives you all of the headers of the message, which show all of the raw delivery information and other metadata like subject, from, to, date et cetera. You can select these all and copy and paste them into an email message to a support person.
If you go under the settings gear tab, you can also click on download message. This will allow you to save a message as an EML file. This is the raw contents of the entire message, the headers and the body, and all attachments. This provides even more information that can be used for diagnosing things. It can also be used for importing messages into other email programs.
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."