LUXSCI

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Video Transcript

It's often the case that in order to diagnose issues with an email message, you need to access the message headers or source. If you're in LuxSci webmail, you can access these very easily. Select a message down here in the message view pane. Click in the headers tab, this gives you all of the headers of the message, which show all of the raw delivery information and other metadata like subject, from, to, date et cetera. You can select these all and copy and paste them into an email message to a support person.

If you go under the settings gear tab, you can also click on download message. This will allow you to save a message as an EML file. This is the raw contents of the entire message, the headers and the body, and all attachments. This provides even more information that can be used for diagnosing things. It can also be used for importing messages into other email programs.

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LuxSci offers a very comprehensive secure hosting solution for healthcare organizations who must navigate complex HIPAA regulations and safeguard their patients' data. Not only is the site well secured and monitored constantly—the site loads quickly, operates reliably, and we have been thrilled with the immediate response from support staff when the occasional question comes up or we are in need of more advanced support on the development side. I highly recommend LuxSci's products and services."

Nathan Schmidt . Summit Home Medical Equipment