Email Access

Email Program Support

LuxSci supports an extensive list of popular email clients, both licensed and shareware. If you use a lesser known email client, we should be able to help you configure it as long as the program supports either IMAP or POP, plus SMTP.

• Mozilla Thunderbird
• Microsoft Outlook
• Microsoft Outlook Express
• Windows Mail
• Qualcomm Eudora
• Ximian Evolution
• Apple Mail
• Enourage
• KDE KMail
• The Bat
• Pine
• and more...

Mobile Device Support

Blackberries, iPhones, iPod Touches, Droids, and Palm Pres are some of the more popular mobile devices available to professionals. LuxSci supports all of these phones, as well as any other phone or PDA that properly supports the IMAP, POP and SMTP protocols. If your phone doesn't support these protocols but does have a mobile web browser, you have the option to access your email using LuxSci's Xpress portal or login to our standard portal using our "Mobile Mode Interface".

POP & Secure POP

Download your email via POP:

• Supports SSL- and TLS-encrypted, as well as insecure, connections
• Alternate ports for secure and insecure POP
• "UIDPlus" support
• Read More

IMAP & Secure IMAP

Access all of your email folders remotely using IMAP:

• Supports SSL- and TLS-encrypted, as well as insecure, connections
• Alternate ports for secure and insecure IMAP, including secure IMAP on port 443, a port open on most firewalls
• IMAP v4r1 server
• IDLE support
• Read More

WebMail

All users have email access via our WebMail portals.

End-to-End Email Security

See: SecureLine end-to-end email encryption service.

WebMail

Robust, Fast WebMail Interface

Using AJAX and caching techniques for web-based programming, LuxSci's WebMail runs at speeds that were not previously possible. Enhanced loading speed allows LuxSci's WebMail to work with the same functionality of traditional clients such as Outlook, Thunderbird, and Apple Mail, but with the advantage of complete portability. LuxSci's interface is also highly customizable; using drag and drop features and a clean tabbed look, users can quickly and easily set up WebMail to their own preferences.

Secure WebMail Access From Anywhere

LuxSci's WebMail interface gives you secure access to your email from any computer or mobile device with Internet access, and unless you specify otherwise, this is always over a secure connection (SSL with Extended Validation). WebMail is fully supported in Internet Explorer, Firefox, Opera, Safari, and Chrome. Our Xpress portal, which is a lightweight version of WebMail, is ideal for accessing email using the browser in your mobile phone or for extra security/privacy.

LuxSci's WebMail supports OpenID for logging in. This gives you great flexibility and the opportunity for extremely secure login options such as the use of certificates, RSA SecurIDs, secure ID cards, USB security fobs, and fingerprint readers.

Private Labeled Branded WebMail

See Private Labeled Email and WebMail.

Email Folder Tools

We provide you with online tools for creating, deleting, renaming, managing, and searching your email folders.

• Supports any number of folders
• Folders can contain messages and/or other folders
• Folders are accessible via WebMail and IMAP
• Remove Duplicates: Configure removal of duplicate messages in any folder based on message ID, subject, sender address, and size. Run the removal automatically on a nightly basis or manually at any time at the push of a button.
• Auto-deletion: Configure auto-deletion of "old" messages in any folder to: 1. reduce the folder size to some fixed maximum, 2. reduce the number of messages in the folder to some fixed maximum, or 3. eliminate all messages older than a specified number of days.
• Auto-Archival: Have your folder auto-archived; its messages can be moved to a new dated subfolder, when certain conditions are met. Archival can occur daily, weekly, monthly, every 2, 3, 4, or 6 months, yearly, or when the folder grows beyond a certain specified storage size or number of messages.
• Offline Storage: Download your email folders as ZIP-compressed archive in UNIX- or EML-format for offline storage.
• Create, rename, move, and delete folders and directories.
• Concurrent Access: Multiple users using different email clients can access the same email folders concurrently without issue. It is easy to share access to your email.

Email Folder Sharing

LuxSci's WebMail suite allows you to share selected email folders with other users so that they can have read-only or read-write access to the messages therein. With this feature, you can access your email and the email of selected other people all from a single unified interface. You can even drag and drop messages between shared folders.

More on Shared Folders

Email Message Tagging & Adding Keywords

Email tagging enables you to color code and label your email messages with multiple keywords of your choosing. This process helps you sort your messages into categories and to visually identify particular types of messages by color. Managing your email has never been so simple.

When multiple people are sharing the same email folders, tags enable you to categorize messages and/or assign them to people. LuxSci's tags are compatible with Mozilla Thunderbird and any other IMAP client that supports "IMAP Keywords" ... so you can see the tags via IMAP as well!

More on Tags

Automated Suggestions from your Address Books

When composing email messages and typing in recipients, WebMail will automatically give you suggestions of recipients obtained by searching all of your address books for matches in the name, company, email, and nickname fields. You can interact with these suggestions via keyboard or mouse. Automated suggestions make it very quick and easy to enter recipient email addresses and to avoid making errors.

Annotating Email Messages

An annotation is extra information (a note) associated with a particular email message. LuxSci's WebMail enables you to add notes to any email message (even messages in shared folders) such that those notes are visible the next time you or anyone else looks at that message in WebMail, IMAP, or POP.

Annotations can be text or HTML, and they include the date and time the annotation was made as well as who made it. There is no limit to the number of annotations per message.

Annotation is particularly useful in shared folders. In this kind of set up, adding notes or details to a shared email will make it easier for others will see your important extras with each message.

More on Annotation

Signatures: Custom Reply-To/From

WebMail signatures allow you to add personality to your email. In addition to adding a signature to the end of your messages, you can customize the sending name and address. This is ideal if you have many different email addresses [not all of which are hosted at LuxSci] and need to send email (from a single WebMail application) that appears to come from any one of them.

• Unique signature technology; similar to other services' "personalities".
• Support for unlimited signatures.
• Each signature has independent HTML and plain text versions.
• Determine whom your email appears to be from (you specify the From address and name).
• Determine to whom replies to your email will be sent (you specify the Reply-to address).
• If you reply to an email, WebMail will try to match the recipient address of the email to one of your signatures so that you automatically use the right signature for the right email -- no mistakes.
• Change your signature "on the fly" in WebMail and have the signature content automatically updated in the message.
• Use signatures either at the top of or at the bottom of replies and forwards.

Use of signatures for sending email forged with addresses that you do not have permission to use is a violation of our Acceptable Use Policy.

International Locale and Language Support

LuxSci's WebMail interface fully supports sending and receiving email messages in any language or languages:

• View messages encoded in any language or languages
• Compose messages in any language or languages
• Configure default encodings to use when none are specified
• Support for encoded content in subject and sender name areas
• UTF-8 Unicode is used throughout our site
• Our user interface is translated into many different languages

LuxSci WebMail is designed to work well with many languages such as: English, Spanish, French, German, Russian, Chinese, Japanese, Korean, Swedish, Hebrew, Portugese, and many more.

Additionally, WebMail allows you to configure you:

• Preferred time zone
• Preferred date and time format
• Week start day

Other Customizable, Extensive Features

WebMail's feature-rich options include:

• International Email Support: Send and receive secure email in any language or character encoding. Support for multiple character encodings in on message.
• Security: WebMail is fully integrated with our SecureLine end-to-end email encryption service.
• Full, robust HTML email composition supported in Internet Explorer, FireFox, Opera v9.5+, and Safari v3+
• Automatic checking for new email in multiple folders
• Spell checking in real time as you type. Supports multiple languages and custom user dictionaries. (Uses the SCAYT Text and HTML spell checking technology from SpellChecker.net.
• Audible alerts of the arrival of new email. You can upload your own sound file.
• Defer email messages: hide messages in any folder and have them re-appear at scheduled later times for action.
• Full screen viewing mode
• Automatic checking of your INBOX for new email
• Plain Text and HTML Email Templates
• Send any number of attachments
• Forward messages as attachments or inline
• Delete attachments from messages
• Spell checking
• Save/resume compositions using a Drafts folder
• Request and respond to read receipts
• Set and view importance-level and flags on messages
• View images and HTML attached to your messages inline.
• View / download attachments.
• View complete email message headers.
• View complete message source
• Download individual messages
• Sort messages by date, sender, subject, size, and more
• Address Books, personal and shared, are integrated with WebMail.
• Private labeling allows administrators to customize the look and feel of the user interface.
• A large number of personal preferences allow you to tweak WebMail to behave just the way you want it. Some of these include:
  • Six different selectable layouts of the folder tree, message list, and message display areas
  • Your choice of what happens to deleted messages -- remove or mark as deleted and/or save to a trash folder.
  • Customize your tool bars the message information displayed in your message lists
  • Customize if message previews are used and if HTML and image content is displayed automatically inline for you.
  • Many, many more -- get a Free Trial and see them all.

Outbound Email

LuxSci has a many outbound email features. You may find these articles helpful:

• LuxSci Outbound Email: 5 Sending Options Compared!
• Outbound Email Filtering Services

SMTP & Secure SMTP Relaying

LuxSci provides SMTP Relaying so that you can send email from email programs (WebMail does not require "SMTP" service t osend email).

• Secure SMTP via TLS and SSL, plus insecure SMTP
• Alternate Ports for secure and insecure SMTP — including port 80 which is open in most firewalls.
• All of our email servers support TLS and will talk securely with other servers whenever possible (opportunistic TLS).
• Anonymous SMTP: Remove all information about your sending computer (its IP address) and email client when sending messages. Available over SSL and TLS as well for email security. Available to all clients who subscribe to SMTP services. More about Anonymous SMTP
• More about SMTP

Large Email Messages: up to 100 MB

Send and receive email messages up to 100 MB in total size.

End-to-End Email Security

SecureLine End-to-end email encryption service.

Bulk Outbound Email

High Volume Outbound Email service.

Outbound Email Forwarding

Users can:

• Send copies of all outbound email to a designated email address
• Send copies of all outbound email messages to a server-side sent email folder (without IMAP)

Domain managers can:

• Send copies of all outbound email from all users to a designated email address. Certain users can be exempted from this process.

Taglines/Disclaimers on Outbound Email

Global taglines or disclaimers in text or HTML cab be configured to appear at the end of all messages sent by your users.

• Applies to messages sent via WebMail and from email programs using SMTP.
• Configurable on a per-domain basis
• Taglines/disclaimers can be added as attachments or added as part of with the message content itself.

Outbound Email Monitoring

Monitor the content of all messages sent from WebMail or from email programs using SMTP.

• Search for keywords or key phrases
• Use regular expressions
• Searches all HTML and plain text message parts
• Search your choice of the message subject, message body content, or both.
• Can block messages, send copies of matching messages to an auditor email address, or auto-encrypt matching messages.

Intelligent Smarthost

LuxSci's authenticated SMTP services can be used as a "smarthost" so that you can relay all email from your internal server though our servers for processing before being sent out into the Internet.

With smart hosting, you can take advantage of all of LuxSci's SMTP features, such as automatic outbound email encryption, anonymization, taglines, and content monitoring.

Our "Intelligent" Smarthost feature treats your email as if it were sent by your individual users, by looking at the "From" address on each message, rather than by the single user being used to connect to LuxSci's SMTP services. This permits enforcement of per-user SMTP limits, per-user reporting on SMTP usage, per-user customization of taglines, per-user exemptions from some tools, and full support SecureLine automatic end-to-end outbound email encryption.

Intelligent smarthost is included with our standard SMTP service.

Other Features

Filtering: Spam, Virus, Content, and Attachments

Email Filtering.

Archival: Inbound and Outbound Email

Email Archival.

User Login Auditing and Tracking

View your own plus your users' IMAP, POP, SMTP, and WebMail login and connection histories for up to 30 days if you have administrative access.

Email Auto-Responders / Vacation Notices

Email auto-responders let you setup pre-defined responses to email messages that you receive while you are away -- out of the office, on vacation, or otherwise unavailable.

Features include:

• Automatic reply to incoming email messages
• Different replies based on which of your email addresses or domains the message is addressed.
• Sign the replies with your signatures.
• Specify the subject line and body of each reply.
• Activate and deactivate the auto-responders manually or set a scheduled time window for activation and de-activation
• Enable "nags" to notify you that your auto-responder is still enabled after a specified date
• HTML-formatted or plain text-formatted auto-responses.
• Configurable time window during which senders will not get duplicate responses for multiple messages sent.
• Rate limits so that the same sender does not receive too many automatic responses from you.

Email Forwarding and Email Aliases

An email alias is not an actual user, but rather a rule that indicates to whom the email should be delivered. Individual users can also configure email forwarding for their inbound email.

Features include:

• Catch-all aliases to capture email to non-existent address at your domain
• Redirect email to any address at your domain to one or multiple real local or remote email address(es)
• Redirect email to multiple addresses at once. (Limit: 25 addresses or the number of users in your account, whichever is larger).
• Lots of aliases; change them anytime you wish via our secure online tools or our API.
• Domain Forwarding Catch All Aliases allow you to forward any address at one domain, "domain1.com", to the same user at a second domain, "domain2.com".
• Powerful Alias Manager has search features that allow easy management and reporting on thousands of aliases across hundreds of domains.
• Aliases can: forward email to one or more recipient addresses, send custom email bounce messages, and automatically delete all incoming email.
• User Groups WebAides can be used to create and manage distribution lists to selected groups of users in your account.

Import POP Email from Other Accounts

If you have other email accounts with POP access, you can download messages from these remote accounts to your LuxSci email folders.

Features Include:

• Store information for an unlimited number of remote POP email accounts
• Download mail from each account to an any email folder
• Have your email downloaded automatically every 20 minutes
• Use your inbound email, anti-Spam, and anti-Virus filters, including Email Defense to filter downloaded messages before forwarding to your LuxSci account A great solution when your remote email account doesn't permit email forwarding but you want to download and filter those messages.
• Delete or leave the remote email on the remote server when downloading manually. Messages are deleted from the server with automatic message downloads.
• Optionally preview messages before downloading: select what to download or delete.
• Download email from one or ALL remote accounts individually or at once.
• Secure POP (SSL) connections to remote POP servers.
• Use "Signatures" to manage multiple email accounts.
• Full support of previewed email messages with text in most languages.

Pricing

Email Hosting-Related Prices

The per-user price for email hosting services, beyond the first user included in all email hosting accounts, is a function of the type of email sending and access licenses you require for your users. The pricing is tiered based on the numbers of users in your account. The following prices are all "per user per month".

Note: For accounts with more than 1000 users, you will likely need a dedicated server.

Users	WebMail	POP	IMAP	SMTP	Basic Filtering
1-99	$0.15	$0.10	$0.50	$0.25	$0.50
100-499	$0.12	$0.08	$0.40	$0.20	$0.35
500+	$0.10	$0.05	$0.30	$0.15	$0.20
Dedicated Server	Included*	Included	Included	Included	$0.15**

(*) WebMail licenses are included with dedicated email servers that use their own Private Labeled WebMail interface.

(**) Dedicated servers for Basic Spam Filtering start at $250/month and have no per-user cost associated with them.

Other prices of interest:

• Additional Disk Space
• Premium Email Archival
• Premium Email Filtering
• Premium Email Filtering + Archival Bundle
• SecureLine: End-to-end Email Encryption
• WebAides: Collaboration and Personal Information Management

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• Dedicated Server Options

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