secure, premium email & web services

Call: 800-441-6612
International: +1 814-870-9250
sales@luxsci.com
support@luxsci.com

Support Overview

Just about every hosting provider says they offer support for their services, but rarely does it amount to more than a glorified waiting list. They may tout a long list of features, but all the features and robustness in the world are meaningless without a professional level of service and support to back it all up and make it work.

At LuxSci we believe that it's just as important to work with you as it is for you. That's why, in addition to our ever-growing list of exciting features, you'll receive rapid, knowledgeable responses to all of your support issues -- from sudden emergencies to even your slightest concerns. No matter when the question arises, LuxSci Support is always easily accessible day and night, every day of the year. We're willing to bet it's the closest thing to a house call you'll find from an email provider. But don't take our word for it...

"I've been fortunate (maybe unfortunate) to work with a lot of different hosts and I must tell you guys... I simply have never experienced the level of service you provide, nor the amazing speed with which you handle support issues. I'm simply amazed at how easily I've been able to get things set up, and am sitting here just in shock at how quick you guys are. Kudos for you: there are plenty of other hosting companies out there that could take a lesson from you all."

-Candy Beauchamp, OffAssist

The answers you need, just a question away. Experience LuxSci.

Want to learn more?

Support Features

Real Support When You Need It

Our customers are our first priority; we strive to ensure that everything works well for you and to respond quickly and accurately to all your questions and issues.

Support: Unlimited or Pay-as-you-go

Shared hosting accounts get unlimited technical support included with their account. Dedicated Server customers can choose between paying a flat per-user rate for unlimited support, or "pay-as-you-go" for per-incident support. See Token-based technical support for more information.

Support Tickets

Our primary support tool is our support ticketing system. We designed it to be intuitive and easy to use, and it is tightly integrated with our extensive help system. All support tickets are immediately sent to our support staff when submitted.

Support Hours

Our standard support hours are 9am to 11pm Eastern Time (USA). We also provide emergency support 24 hours a day, every day, to quickly address all service availability issues.

Online Help

LuxSci has developed an extensive collection of help documentation, covering every aspect of our services. It is logically organized and has a powerful search engine designed to provide an intelligent list of help files in response to your query. Additionally, our help files are dynamically tailored to the user that you are logged in as. From user specific settings, to set up an email program, to hiding documentation that doesn't apply to a user, our Members' Help is designed to eliminate wasted time sifting through information that doesn't apply to the question at hand.

Phone Support

If you prefer to talk to a support technician rather the use the support ticketing system, you can call our 800 number or open a support ticket with a number where we can reach you.

Administrative Consultant

We can provide you with a consultant to guide you through the initial setup and/or on-going maintenance processes. This may be ideal if you have a complex and changing account and you do not want to be bothered with administering it yourself.

Training

LuxSci offers a 1-hour, web-based administrative and basic support training classes for a fee, ideal for the Main Administrator or Technical Contact of your account.

Pricing

Choose a package or build your own

View Packages

Dedicated server options

Dedicated Server Options

Pricing information and questions

Free Price Quote

Try before you buy

Free Trial Account

Get personalized help

Need help placing an order? Prefer speaking with a member of our sales staff? Request a Sales Callback or Contact Us.

FYI Blog: News & Info

Automatic Calendar and Task Reminders: When, How, and as Often as you want!

Listen To Our Clients

"As an ISP, we were looking for an email solution that offered ease of use, a feature-rich format, one that could configure to the wide array of devices that our customers use for access, as well as one that would allow us to scale in a cost-effective way.

LuxSci's "Platform" package gives us everything we need - their software on our servers, along with Customer Support and Training options - which can all be updated to grow right along with our user base.

Their willingness to work with us and "tweak" things to accommodate our needs was outstanding; we have a complicated POD - more complicated than even I first thought. There is no "platform" in the world that could have been better suited to us and our requirements. LuxSci didn't just install a standard "box" solution, but rather took the time to understand our unique requirements for a globally distributed mail system with particular security and reliability requirements and custom-built the system just as we needed.

So, if you're looking for an on-site email solution, anywhere in the world, that's literally "custom- built" to meet the needs of your users and the requirements of your IT staff, look no further."

Bob Durbin, CEO of TransAfrica Networks

LuxSci Customer Support Focus