Support Overview

Support highlights

• Premium: Higher priority support tickets, email, and phone support
• Basic: Lower priority, support tickets and email support only, for a 10% discount
• Token: Pre-paid, per-incident support available to dedicated server and platform customers

About LuxSci Support

Most hosting providers offer support for their services, but rarely does it amount to more than a glorified waiting list or forum. They may tout a long list of features, but all the features and robustness in the world are meaningless without a professional level of service and support to back it all up and make it work.

LuxSci believes that it's just as important to work with you as it is for you. That's why, in addition to our ever-growing feature list, you'll receive rapid, knowledgeable responses to all of your support issues — from sudden emergencies to your slightest concerns. No matter when the question arises, LuxSci Support is always easily accessible day and night, every day of the year. We're willing to bet it's the closest thing to a house call you'll find from an email provider. But don't take our word for it...

"I've been fortunate (maybe unfortunate) to work with a lot of different hosts and I must tell you guys... I simply have never experienced the level of service you provide, nor the amazing speed with which you handle support issues. I'm simply amazed at how easily I've been able to get things set up, and am sitting here just in shock at how quick you guys are. Kudos for you: there are plenty of other hosting companies out there that could take a lesson from you all."

-Candy Beauchamp, OffAssist

Read more testimonials.