There are a number of legal documents related to shared and dedicated email and web services at LuxSci. These are listed below. Signing up for any account implies agreement with the relevant documents below. If you have any questions please contact us.

Master Services Agreement

The Master Services Agreement is the standard agreement between LuxSci and its clients. Note that acceptance of the master services agreement implies acceptance of the Acceptable Use Policy.

Acceptable Use Policy (AUP)

LuxSci's Acceptable Use Policy describes how LuxSci services may be used for web and/or email hosting. In particular, it delineates the clients' responsibilities and activities that are strictly prohibited.

User's of LuxSci's High Volume Outbound Email service have a modified High Volume Acceptable Use Policy which applies to their accounts.

SPAM is not tolerated. A strict part of all of our AUPs, LuxSci does not tolerate SPAM or unsolicited commercial email (UCE). Customers of LuxSci may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Customers of LuxSci are strictly prohibited from using or permitting others to use UCE or SPAM over our network. Violations of this policy carry severe penalties, including termination of service. Please report AUP and SPAM violations to "abuse at luxsci.com".

Copyright

The text and graphics on the web site are copyrighted by Lux Scientiae, Incorporated, and may not be copied, mirrored, or distributed without explicit written permission from Lux Scientiae.

Refund Policy

Refunds will be given at the discretion of LuxSci Management for monthly or yearly accounts which request termination of services within 30 days of sign up. Refunds will not be given to accounts which have violated our Acceptable Use Policy, or which have been terminated for cause.

Refunds are explicitly not available for the following: Dedicated Servers, Private Cloud Servers, Software Platform Contracts, Domain Registrations, SSL Certificates, Training, Software Development, and Consulting Services.

Service Level Agreements (SLAs)

Shared Services Customers: LuxSci guarantees 99.99%+ availability of shared services. Any failure by LuxSci to provide this level of availability can be remedied by monetary credits to affected Customer accounts. Read the complete details of this SLA.

Dedicated Services Customers: LuxSci provides strict service level agreements on network availability, hardware components, and infrastructure to clients with dedicated physical or cloud servers. Read the complete details of this SLA.

Privacy Policy

Lux Scientiae, Incorporated has created a privacy statement in order to demonstrate our commitment to privacy. The policy discloses our information gathering and dissemination practices for this website and our services in general. Read our Privacy Policy.

HIPAA

LuxSci's Privacy Policy includes agreements to accommodate Clients that are HIPAA Covered Entitles and which need to ensure that any Electronic Protected Health Information that may pass through or be stored in their LuxSci account(s) are dealt with in a HIPAA-compliant way. See the HIPAA Section of our Privacy Policy. In particular, the following to agreements are central to HIPAA compliance with LuxSci:

• Standard Lux Scientiae HIPAA Agreements

Trademarks

LUX SCIENTIAE and LUXSCI are registered service marks of Lux Scientiae, Incorporated.