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Secure Email,
Web and Form Solutions
Phone: 800-441-6612
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support@luxsci.com

There are a number of legal documents related to shared and dedicated email and web services at LuxSci. These are listed below. Signing up for any account implies agreement with the relevant documents below. If you have any questions please contact us.

Master Services Agreement

The Master Services Agreement is the standard agreement between LuxSci and its clients. Note that acceptance of the master services agreement implies acceptance of the Acceptable Use Policy.

Acceptable Use Policy (AUP)

LuxSci's Acceptable Use Policy describes how LuxSci services may be used for web and/or email hosting. In particular, it delineates the clients' responsibilities and activities that are strictly prohibited.

User's of LuxSci's High Volume Outbound Email service have a modified High Volume Acceptable Use Policy which applies to their accounts.

SPAM is not tolerated. A strict part of all of our AUPs, LuxSci does not tolerate SPAM or unsolicited commercial email (UCE). Customers of LuxSci may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Customers of LuxSci are strictly prohibited from using or permitting others to use UCE or SPAM over our network. Violations of this policy carry severe penalties, including termination of service. Please report AUP and SPAM violations to "abuse at luxsci.com".

Copyright

The text and graphics on the web site are copyrighted by Lux Scientiae, Incorporated, and may not be copied, mirrored, or distributed without explicit written permission from Lux Scientiae.

Refund Policy

Refunds will be given at the discretion of LuxSci Management for monthly or yearly accounts which request termination of services within 30 days of sign up. Refunds will not be given to accounts which have violated our Acceptable Use Policy, or which have been terminated for cause.

Refunds are explicitly not available for the following: Dedicated Servers, Domain Registrations, SSL Certificates (once ordered), Training (completed), Software Development (completed or in progress), Consulting Services (completed or in progress), HIPAA Setup Fees (once documents have been submitted), and Managed Migrations (completed or in progress).

Service Level Agreements (SLAs)

Shared Services Customers: LuxSci guarantees 99.99%+ availability of shared services. Any failure by LuxSci to provide this level of availability can be remedied by monetary credits to affected Customer accounts. Read the complete details of this SLA.

Dedicated Services Customers: LuxSci provides strict service level agreements on network availability, hardware components, and infrastructure to clients with dedicated physical or cloud servers. Read the complete details of this SLA.

Privacy Policy

Lux Scientiae, Incorporated has created a privacy statement in order to demonstrate our commitment to privacy. The policy discloses our information gathering and dissemination practices for this website and our services in general. Read our Privacy Policy.

Screen Sharing

Lux Scientiae, Incorporated technical support may, with a customer's explicit permission, use software to remotely connect to the customer's computer to assist with technical support issues. The customer must agree to our "Web Collaboration Hold Harmless Agreement" at the time that the remote collaboration connection is made. A copy of this agreement is linked to, below, for reference.

Web Collaboration Hold Harmless Agreement

HIPAA

LuxSci's Privacy Policy includes agreements to accommodate Clients that are HIPAA Covered Entitles and which need to ensure that any Electronic Protected Health Information that may pass through or be stored in their LuxSci account(s) are dealt with in a HIPAA-compliant way. See the HIPAA Section of our Privacy Policy. In particular, the following to agreements are central to HIPAA compliance with LuxSci:

DMCA Agent and Copyright Infringement Complaints

The Digital Millennium Copyright Act (DMCA) of 1998 protects the rights of copyright holders. LuxSci enforces copyright law, protecting its own rights as well as the rights of others. If you have a concern regarding the unauthorized use of copyrighted material on any web site in hosted by LuxSci, please contact the agent designated to respond to reports alleging copyright infringement.

Designated DMCA Agent

The designated agent for LuxSic to receive notification of claimed infringement under Title II of the DMCA is:

DMCA Officer
PO Box 326
Westwood, MA 02090

FAX: +1 413-332-05898
E-Mail: dmca.notices _at_ luxsci.com

Infringement Claims

The DMCA specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following:

  • A physical or electronic signature of the copyright holder or a person authorized to act on his or her behalf;
  • Description of the copyrighted work claimed to have been infringed, including URL of any web site;
  • Description of the material that is claimed to be infringed with information sufficient to permit the university to locate the material;
  • Contact information for the owner or agent, including name, address, telephone number, and e-mail address;
  • A statement that the copyright holder or authorized agent has a good faith belief that use of the copyrighted material complained of is not authorized by the copyright owner, agent or the law; and A statement made under penalty of perjury that the information in the notification is accurate.

Trademarks

LUX SCIENTIAE and LUXSCI are registered service marks of Lux Scientiae, Incorporated.

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