(800) 441-6612    |    +1 (339) 368-5641
LuxSciLuxSci
Secure Email,
Web and Form Solutions
Phone: 800-441-6612
sales@luxsci.com
support@luxsci.com

There are a number of legal documents related to shared and dedicated email and web services at LuxSci. These are listed below. Signing up for any account implies agreement with the relevant documents below. If you have any questions please contact us.

Master Services Agreement

The Master Services Agreement is the standard agreement between LuxSci and its clients. Note that acceptance of the master services agreement implies acceptance of the Acceptable Use Policy.

Acceptable Use Policy (AUP)

LuxSci's Acceptable Use Policy describes how LuxSci services may be used for web and/or email hosting. In particular, it delineates the clients' responsibilities and activities that are strictly prohibited.

User's of LuxSci's High Volume Outbound Email service have a modified High Volume Acceptable Use Policy which applies to their accounts.

SPAM is not tolerated. A strict part of all of our AUPs, LuxSci does not tolerate SPAM or unsolicited commercial email (UCE). Customers of LuxSci may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Customers of LuxSci are strictly prohibited from using or permitting others to use UCE or SPAM over our network. Violations of this policy carry severe penalties, including termination of service. Please report AUP and SPAM violations to "abuse at luxsci.com".

Copyright

The text and graphics on the web site are copyrighted by Lux Scientiae, Incorporated, and may not be copied, mirrored, or distributed without explicit written permission from Lux Scientiae.

Refund Policy

Refunds will be given at the discretion of LuxSci Management for monthly or yearly accounts which request termination of services within 30 days of sign up. Refunds will not be given to accounts which have violated our Acceptable Use Policy, or which have been terminated for cause.

Refunds are explicitly not available for the following: Dedicated Servers, Domain Registrations, SSL Certificates (once ordered), Training (completed), Software Development (completed or in progress), Consulting Services (completed or in progress), HIPAA Setup Fees (once documents have been submitted), and Managed Migrations (completed or in progress).

Service Level Agreements (SLAs)

Shared Services Customers: LuxSci guarantees 99.99%+ availability of shared services. Any failure by LuxSci to provide this level of availability can be remedied by monetary credits to affected Customer accounts. Read the complete details of this SLA.

Dedicated Services Customers: LuxSci provides strict service level agreements on network availability, hardware components, and infrastructure to clients with dedicated physical or cloud servers. Read the complete details of this SLA.

Privacy Policy

Lux Scientiae, Incorporated has created a privacy statement in order to demonstrate our commitment to privacy. The policy discloses our information gathering and dissemination practices for this website and our services in general. Read our Privacy Policy.

Screen Sharing

Lux Scientiae, Incorporated technical support may, with a customer's explicit permission, use software to remotely connect to the customer's computer to assist with technical support issues. The customer must agree to our "Web Collaboration Hold Harmless Agreement" at the time that the remote collaboration connection is made. A copy of this agreement is linked to, below, for reference.

Web Collaboration Hold Harmless Agreement

HIPAA

LuxSci's Privacy Policy includes agreements to accommodate Clients that are HIPAA Covered Entitles and which need to ensure that any Electronic Protected Health Information that may pass through or be stored in their LuxSci account(s) are dealt with in a HIPAA-compliant way. See the HIPAA Section of our Privacy Policy. In particular, the following to agreements are central to HIPAA compliance with LuxSci:

DMCA Agent and Copyright Infringement Complaints

The Digital Millennium Copyright Act (DMCA) of 1998 protects the rights of copyright holders. LuxSci enforces copyright law, protecting its own rights as well as the rights of others. If you have a concern regarding the unauthorized use of copyrighted material on any web site in hosted by LuxSci, please contact the agent designated to respond to reports alleging copyright infringement.

Designated DMCA Agent

The designated agent for LuxSic to receive notification of claimed infringement under Title II of the DMCA is:

DMCA Officer
PO Box 326
Westwood, MA 02090

FAX: +1 413-332-05898
E-Mail: dmca.notices _at_ luxsci.com

Infringement Claims

The DMCA specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following:

  • A physical or electronic signature of the copyright holder or a person authorized to act on his or her behalf;
  • Description of the copyrighted work claimed to have been infringed, including URL of any web site;
  • Description of the material that is claimed to be infringed with information sufficient to permit the university to locate the material;
  • Contact information for the owner or agent, including name, address, telephone number, and e-mail address;
  • A statement that the copyright holder or authorized agent has a good faith belief that use of the copyrighted material complained of is not authorized by the copyright owner, agent or the law; and A statement made under penalty of perjury that the information in the notification is accurate.

Trademarks

LUX SCIENTIAE and LUXSCI are registered service marks of Lux Scientiae, Incorporated.

Starts under $10/mo

"The servers are super fast, the WebMail responds quickly, and everything is secure - I couldn't be happier."

—Tom W.

Security Certifications TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate McAfee Secure Authorize.net Merchant
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries