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Posts Tagged ‘acceptable use policy’

Updated Acceptable Use Policy

Friday, August 2nd, 2019

LuxSci has updated its Acceptable Use Policy (AUP) for all customers. This change supersedes the previous AUP for all existing LuxSci customers that do not have a custom AUP agreement with LuxSci.

Download the Complete AUP Document

The new AUP in an improvement over the old AUP in many ways. Some of these include:

  • Merging separate High Volume Acceptable Use Policy into the standard Acceptable Use Policy, so now there is one policy that governs all customers and services.
  • The organization and language of the AUP have been cleaned up and revised.
  • The terms and wording have been updated to be consistent with our revised Master Services Agreement and Service Level Agreement.
  • There is now a section that prohibits use of LuxSci services for “High Risk” situations: Customer shall not use the Services in any situation where failure or fault of the Services could lead to death or serious bodily injury of any person, or to physical or environmental damage (including in connection with aircraft, motor vehicles, or other modes of human mass transportation, or nuclear or chemical facilities).

Please contact LuxSci support if you have any questions.

Why LuxSci’s Business Email Servers are Not on Blacklists

Monday, January 20th, 2014

LuxSci is serious about the quick and efficient delivery of all email sent by our clients. We take extra steps to ensure that our servers sending outbound email are not blacklisted.  Indeed, while it is impossible to never get on any blacklist (unless you are not sending email), our business and enterprise email hosting servers have very rarely been blocked; in theses cases, we have quickly re-routed email around the blocks to ensure delivery until the block is removed.

(Note that this article applies to our email hosting services, and not to our separate High Volume outbound email marketing service — which we run through separate servers and which we also monitor constantly to catch and remediate any possible blacklistsing).

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