" New Feature Announcements Archives - LuxSci

Archive for the ‘New Feature Announcements’ Category

How to Create Email Suppression Lists

Tuesday, June 29th, 2021

LuxSci customers are now able to create email suppression lists. In this article, we will walk you through how to create an email suppression list in your own account.

email suppression lists

What is an Email Suppression List?

First, it may be helpful to clarify exactly what a suppression list is. It’s simply a list of email addresses to which all email sending should be blocked (or suppressed). There are many reasons why you might want to use a suppression list. One example is to track people who have opted-out of receiving marketing emails. When someone decides to unsubscribe from a mailing list, their email address can be placed on a suppression list that prevents them from receiving future emails.

Suppression lists are used to manage:

  • requests for removal from mailing lists,
  • requests to never be emailed, and
  • lists of people who have complained about emails sent from your account (i.e., by marking it as Spam).

LuxSci & Email Suppression

LuxSci Secure Marketing customers already have access to suppression tools for email marketing. The new suppression features apply to all email sent via:

  1. WebMail
  2. SMTP
  3. Secure Connector/smart hosting
  4. API
  5. Secure Marketing (Secure Marketing has additional suppression list functionality which is applied first).

Suppressions do not apply to email sent:

  1. via SecureForms
  2. from web hosting (that does not send through an authenticated SMTP connection or API call).

To view these features in your own account, login to the WebMail portal and navigate to the Settings page. From there, go to “Outbound Email” and select “Email Suppression.” From there, you will be able to add up to 500 new email addresses to be suppressed.

Email suppressions can be applied at the account, domain, and user level. Account-level suppressions apply to everyone in the account. No users in your account will be able to send emails to the addresses on the list. Domain-level suppressions apply to everyone whose login email address uses that specific domain name. For example, if your email username is joe@company.com the suppressions you apply will also be applied to jen@company.com and julie@company.com. However, they will not be applied for john@business.com. User-level suppressions apply only to the specific user who created them. For example, the email suppressions that joe@company.com creates will only apply to his account if the suppression is applied at the user-level.

Email Suppression Expirations

When an email suppression list is added to your account, the default setting is that it never expires. However, there may be times when it makes sense to add an expiration date to your suppressions. When uploading a list, select the length of time you want these emails addresses to remain on the suppression list from the drop-down menu. You can choose to keep email addresses suppressed for up to one year.

Deleting Suppressions

To delete an email from the suppression list, click the red “X” icon to the right of any entry. If the “X” is not present, then the suppression is defined at a higher level in your account and cannot be removed from the current page. This means that you cannot delete an account-wide suppression from the page where you mange user-specific suppressions.

How to Manage Email Suppression Lists via API

Finally, suppressions can also be managed by the API. The API allows managing user-level and account-level suppression lists and enables:

  • Listing/searching suppressions
  • Deleting suppressions
  • Adding suppressions individually or in bulk

If you have additional questions about the suppression features LuxSci offers, please reach out to our Support team. Current customers can find more information in our help documentation.

LuxSci’s Latest Offerings: High Availability Load Balancers & MySQL

Tuesday, May 18th, 2021

Our new high availability solutions are the latest offerings in LuxSci’s constant mission to better serve our customers. We can now deliver regional high availability load balancers and MySQL, which ensure that our clients’ websites face as little downtime as possible.

Before we discuss the specifics of these LuxSci services, let’s back up a little and explain what high availability is, and why it is important for your organization.

high availability load balancers

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Time-Based Access Control

Tuesday, March 16th, 2021

A new security feature is available for LuxSci WebMail customers. Account administrators now have the option to implement time-based access controls for their users. Administrators can restrict what times of day and what days of the week individual users are permitted to use the LuxSci web interface (for WebMail, administration, or other tasks) to increase security on the platform.

This prevents unauthorized off-hours access by employees and also by potential attackers. In a compliance context, LuxSci customers are able to apply time-of-day access controls on a user-level to further limit the attack surface and keep essential information protected.

How to Enable Time-Based Access

You must be an account administrator to enable time-based access. To edit this setting, go to the user’s account and click on “Settings.” Under “Security,” go to the “General” page and do the following steps:

  • Enable the overall setting “Enable time-based access restrictions to this web interface.”
  • Select the time zone to use for these times.
  • For each day the user will be allowed to login to the Web Interface, enter one or two time ranges in the 24-hour time format “HH:MM-HH:MM.”
    • For example, if the user can use the system between 9am and 5pm, you would enter “09:00-17:00.” Use two time ranges if there are two distinct periods of time during the day that are acceptable.

time based access settings

Additional Security Features

In addition to this feature, we also recommend that LuxSci customers take advantage of our other security controls such as:

The CMS Interoperability and Patient Access Final Rule

Tuesday, December 22nd, 2020

The Centers for Medicare and Medicaid Services (CMS) Interoperability and Patient Access Final Rule is a mouthful, but it’s also an important step for improving how health data is accessed and shared. While the rule may be beneficial in certain ways, it’s not without its risks. It opens up the door for patient data to be shared with third-party app developers outside of the tight confines of HIPAA regulations, which could lead to more breaches of sensitive data.

CMS Interoperability and Patient Access Final Rule

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API Enhancements for DKIM Automation

Wednesday, December 2nd, 2020

DKIM, Domain Keys identified Mail, is a critical component to ensuring good INBOX delivery of email messages for day-to-day email, email marketing, and transactional email.  DKIM digitally signs outbound email so that the message recipients can verify that the messages originated from email servers authorized to send email from the sender.  I.e., it helps recipients identify and discard forged and fraudulent email messages while keeping legitimate ones.

API Enhancements for DKIM

In order to use DKIM with LuxSci, customers need to:

  1. Have LuxSci generate keys for each sending domain
  2. Update the DNS settings for each domain to publish the DKIM public key.

See LuxSci’s Help for our general DKIM setup instructions for more details.  These steps are pretty quick and easy, unless you have a large number of domains that you are sending email from.

To help such customers automate their workflow and manage their domains, LuxSci’s API has been augmented to enable management of DKIM keys for LuxSci customers.  The API now permits:

  1. Creation of new DKIM keys for new domains.
  2. Downloading the DKIM information needed for the DNS configuration.
  3. Deletion of DKIM keys for domains no longer in use.

Together with LuxSci’s other API endpoints, LuxSci customers can automate the addition and deletion of domains, email aliases, users, and now DKIM settings.  LuxSci is committed to continually expanding its API capabilities to enable and support automated workflows and processes.

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