" New Feature Announcements Archives - LuxSci

Archive for the ‘New Feature Announcements’ Category

Unsubscribe Links for SMTP and API Email

Tuesday, August 31st, 2021

LuxSci is pleased to announce the release of a new feature for our Secure High Volume customers. If your email sending program or system does not provide a way to manage unsubscribes, LuxSci’s unsubscribe links feature can help. It seamlessly adds the links, provides the unsubscribe web page, collects unsubscribes, and adds them to a suppression list to block future sending. You can also use our web interface or API to manage the list of unsubscribed email addresses.

Unsubscribe links are only supported for messages sent via SMTP and via API using the email/send (also known as the sendEmail) endpoint. Messages sent via WebMail, SecureForm, and other API calls do not support Unsubscribe Links.

unsubscribe links

Read the rest of this post »

LuxSci Joins the Oracle Cloud Marketplace

Friday, August 27th, 2021

LuxSci is pleased to announce that our Secure High Volume solution is now available on the Oracle Cloud Marketplace for deployment with Oracle Cloud Infrastructure (OCI). The Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

luxsci oracle marketplace

LuxSci’s Secure High Volume email service allows organizations to secure their outbound transactional and marketing emails with highly flexible and secure email encryption. Users can select the method of encryption (TLS, Secure Portal Pickup, PGP, S/MIME, etc.) to meet their campaign needs. Sending emails that contain sensitive information like protected health information (PHI) is easy and secure with LuxSci’s ultra-flexible encryption technology.

LuxSci’s services are highly configurable. Each customer has their own custom deployment to meet their sending and throughput needs. Customers can choose to implement high availability services to increase sending power and reduce downtime in the event of server failure. Secure High Volume sending integrates with your existing platforms via SMTP or API to streamline secure email sending.

In spring 2021, LuxSci announced the move to Oracle’s security-first cloud infrastructure. OCI’s highly flexible and secure server configuration options allow LuxSci to deliver larger quantities of HIPAA-compliant email messages. Compared to other servers, OCI is faster and more reliable. With OCI, LuxSci can also architect more custom deployments and can serve customers of all sizes. Learn more about why LuxSci chose to work with Oracle.

 

 

New Feature Announcement: Customize WebMail Font Sizes

Thursday, August 12th, 2021

LuxSci WebMail users can now customize their standard webmail font sizes in the WebMail interface. This new update allows users to increase or decrease the interface font sizes to suit their readability preferences.

To update the font sizes in the WebMail interface, start by logging in to your account. Head to the “Account” tab in the navigation at the top of the page and select “Settings” from the menu options. Under the “Web Interface” tab you will find the font size settings (which are also pictured below).

The Default setting is 12 px. You can make it larger or smaller to suit your preferences. Select your preferred font size from the menu options and click the “Save Changes” button at the top of the page. The page will reload and the interface will adjust with your changes in place.

webmail font settings

From this page, you can make additional changes to the appearance of the web interface, including pinning or hiding specific applications, adjusting your date and time settings, and changing your notification settings.

If you need help changing your settings, please reach out to our support team. LuxSci’s top-rated team of experts is happy to assist you.

How to Create Email Suppression Lists

Tuesday, June 29th, 2021

LuxSci customers are now able to create email suppression lists. In this article, we will walk you through how to create an email suppression list in your own account.

email suppression lists

What is an Email Suppression List?

First, it may be helpful to clarify exactly what a suppression list is. It’s simply a list of email addresses to which all email sending should be blocked (or suppressed). There are many reasons why you might want to use a suppression list. One example is to track people who have opted-out of receiving marketing emails. When someone decides to unsubscribe from a mailing list, their email address can be placed on a suppression list that prevents them from receiving future emails.

Suppression lists are used to manage:

  • requests for removal from mailing lists,
  • requests to never be emailed, and
  • lists of people who have complained about emails sent from your account (i.e., by marking it as Spam).

LuxSci & Email Suppression

LuxSci Secure Marketing customers already have access to suppression tools for email marketing. The new suppression features apply to all email sent via:

  1. WebMail
  2. SMTP
  3. Secure Connector/smart hosting
  4. API
  5. Secure Marketing (Secure Marketing has additional suppression list functionality which is applied first).

Suppressions do not apply to email sent:

  1. via SecureForms
  2. from web hosting (that does not send through an authenticated SMTP connection or API call).

To view these features in your own account, login to the WebMail portal and navigate to the Settings page. From there, go to “Outbound Email” and select “Email Suppression.” From there, you will be able to add up to 500 new email addresses to be suppressed.

Email suppressions can be applied at the account, domain, and user level. Account-level suppressions apply to everyone in the account. No users in your account will be able to send emails to the addresses on the list. Domain-level suppressions apply to everyone whose login email address uses that specific domain name. For example, if your email username is joe@company.com the suppressions you apply will also be applied to jen@company.com and julie@company.com. However, they will not be applied for john@business.com. User-level suppressions apply only to the specific user who created them. For example, the email suppressions that joe@company.com creates will only apply to his account if the suppression is applied at the user-level.

Email Suppression Expirations

When an email suppression list is added to your account, the default setting is that it never expires. However, there may be times when it makes sense to add an expiration date to your suppressions. When uploading a list, select the length of time you want these emails addresses to remain on the suppression list from the drop-down menu. You can choose to keep email addresses suppressed for up to one year.

Deleting Suppressions

To delete an email from the suppression list, click the red “X” icon to the right of any entry. If the “X” is not present, then the suppression is defined at a higher level in your account and cannot be removed from the current page. This means that you cannot delete an account-wide suppression from the page where you mange user-specific suppressions.

How to Manage Email Suppression Lists via API

Finally, suppressions can also be managed by the API. The API allows managing user-level and account-level suppression lists and enables:

  • Listing/searching suppressions
  • Deleting suppressions
  • Adding suppressions individually or in bulk

If you have additional questions about the suppression features LuxSci offers, please reach out to our Support team. Current customers can find more information in our help documentation.

LuxSci’s Latest Offerings: High Availability Load Balancers & MySQL

Tuesday, May 18th, 2021

Our new high availability solutions are the latest offerings in LuxSci’s constant mission to better serve our customers. We can now deliver regional high availability load balancers and MySQL, which ensure that our clients’ websites face as little downtime as possible.

Before we discuss the specifics of these LuxSci services, let’s back up a little and explain what high availability is, and why it is important for your organization.

high availability load balancers

Read the rest of this post »

LUXSCI