" New Feature Announcements Archives - LuxSci

Archive for the ‘New Feature Announcements’ Category

New from LuxSci: Accessibility Updates to SecureLine Escrow and SecureSend Portals

Tuesday, August 23rd, 2022

LuxSci is happy to announce that new accessibility features are now enabled in the SecureLine Escrow and SecureSend portals. These enhancements improve the portals’ usability and provide a more inclusive experience for people with disabilities. Everyone should be able to use the internet, and proper accessibility guarantees that.

accessibility updates

What is Accessibility?

The Americans with Disabilities Act (ADA), passed in 1990, helps ensure that anyone with a disability will receive the same opportunities as an individual without a disability. Some of the most visible changes included requiring new buildings have wheelchair ramps and accessible bathrooms. However, this law does not exclusively apply to physical infrastructure but also to online services. Poor technology implementations should not prevent people from accessing information online.

The Web Content Accessibility Guidelines (WCAG) were developed by the World Wide Web Consortium (W3C) to make accessibility more manageable for web designers and developers. The W3C is an international community that develops regulations and recommendations for the internet to help ensure its longevity and usability. The W3C established the WCAG standards to provide detailed guidelines for creating websites, digital content, and markup through accessible approaches that work seamlessly with assistive technologies used by people with disabilities.

Accessibility Updates to the LuxSci SecureLine Escrow and SecureSend Portals

LuxSci primarily serves the healthcare industry, and equal access to health information is critical. Everyone should be able to access important information about their health status online. We worked with compliance experts to update the SecureSend and SecureLine Escrow portals to comply with WCAG 2.1 AA standards. We are continuing to improve the accessibility of our website to ensure we provide equal access to all our users. LuxSci is committed to making our SecureSend website as accessible as possible to people with disabilities, including those with visual, hearing, cognitive, and motor impairments.

Don’t hesitate to contact customer service with any specific questions or concerns about the accessibility of any particular web page or feature. We will respond to feedback within ten business days. We thank you for your assistance in enhancing the accessibility of our website, and we look forward to serving your needs!

New Feature: Custom Bounce Domains

Tuesday, July 26th, 2022

LuxSci has introduced a new feature to improve reporting for bounced transactional and marketing messages. The new “Custom Bounce Domains” feature allows administrators to set a custom domain for bounce processing that will not break DMARC.

custom bounce domains

What is DMARC?

DMARC stands for Domain-based Message Authentication, Reporting, and Conformance. It protects users from forged emails and instructs the email provider on what to do with messages that fail SPF or DKIM. Implementing DMARC is highly recommended to help stop suspicious messages from reaching inboxes.

Why Custom Bounce Domains are Needed

However, implementing SPF and DMARC records can sometimes cause issues for transactional and marketing messages. To understand why let’s look at how DMARC verifies SPF records.

The Return-Path specifies the email address where bounced email messages should be sent if there are unable to be delivered. It is usually the same domain as the sender’s email address. However, when sending marketing or transactional emails, the Return-Path email address is often different from the sender for various tracking and reporting reasons.

If the Return-Path address does not match the domain or subdomain used in the SPF record, it can cause DMARC to fail, and the bounced messages won’t be routed according to the pre-defined rules.

How to Implement Custom Bounce Domains

Now, our customers can create custom bounce domains to prevent DMARC from failing. To set it up, log in to your account and visit the Account Settings -> Email Custom Bounce Domains. Make sure that the “Bounce Processing” settings are enabled before altering the Custom Bounce Domain setting.

Before adding the new bounce domain to your account, you must create a new CNAME (like bounces.yourdomain.com) in the domain’s DNS settings that points to the new destination. At LuxSci, the default is “returnto.luxsci.com.” Once set up, return to the settings and add the new subdomain to specify the Return-Path. After this is enabled, emails will align with SPF for DMARC since the sender’s domain and Return-Path domain match.

Questions? Please contact our support team for more information on enabling these settings.

New Feature: Secure Email Tagline

Thursday, June 23rd, 2022

LuxSci is introducing a new email tagline feature to inform recipients that email messages are secured. This helps build trust and increase confidence with less tech-savvy recipients who do not understand how email encryption works.

secure email tagline

TLS Encryption

TLS encryption is now widely supported by the most popular email providers. As a result, more organizations are choosing to send emails containing sensitive data with TLS encryption. There are a few reasons for this:

  1. TLS encryption is permitted under HIPAA and most compliance regulations.
  2. It’s easier to use and does not require recipients to log in to portals to access their messages.
  3. The open and response rates are higher on TLS encrypted messages.

However, using only TLS to encrypt emails can be confusing to the laypeople receiving them. While it’s easy to use and “invisible,” that can be concerning when transmitting sensitive information. If it looks like a regular email, recipients may be concerned that the organization does not care about the security of their personal information. This perception can negatively impact the business and dissuade people from using digital channels.

Introducing a New Email Tagline

For these reasons, all Email Hosting, Secure Connector, Secure High Volume Email, and Secure Marketing customers who send emails encrypted via SecureLine will have a small tagline at the bottom of the email that indicates the message is secure. It looks like this:

message secured by LuxSci tagline

This tagline builds trust and lets the recipient know that the company has taken steps to secure sensitive data. If you are an existing customer, visit your email settings or contact Customer Support to enable this feature. New customers will automatically have the tagline enabled when sending SecureLine encrypted emails.

Updated API Documentation and New Software Development Kits

Thursday, November 4th, 2021

LuxSci is pleased to announce new updates to our API documentation along with the release of new Software Development Kits (SDKs) for the following programming languages: C#, Python, JAVA, Ruby, and Node.js.

New Software Development Kits

Our new SDKs can be accessed from the links below:

C#

Python

JAVA

Node.js

Ruby

What is an API?

LuxSci’s application programming interface (API) allows account administrators to automate workflows and integrate LuxSci with other applications by writing their own programs or scripts. LuxSci’s API is REST-based and uses JSON for data transport. Our documentation also includes example client-side code that can be used to call LuxSci API endpoints. These simple examples can be used as a basis for building your own API client programs.

Do I have Access to LuxSci’s API?

LuxSci customers are able to access our API upon request. If you are an existing customer, simply ask our support staff to enable your account for access.

 

Unsubscribe Links for SMTP and API Email

Tuesday, August 31st, 2021

LuxSci is pleased to announce the release of a new feature for our Secure High Volume customers. If your email sending program or system does not provide a way to manage unsubscribes, LuxSci’s unsubscribe links feature can help. It seamlessly adds the links, provides the unsubscribe web page, collects unsubscribes, and adds them to a suppression list to block future sending. You can also use our web interface or API to manage the list of unsubscribed email addresses.

Unsubscribe links are only supported for messages sent via SMTP and via API using the email/send (also known as the sendEmail) endpoint. Messages sent via WebMail, SecureForm, and other API calls do not support Unsubscribe Links.

unsubscribe links

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