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New Feature: Custom Bounce Domains

Tuesday, July 26th, 2022

LuxSci has introduced a new feature to improve reporting for bounced transactional and marketing messages. The new “Custom Bounce Domains” feature allows administrators to set a custom domain for bounce processing that will not break DMARC.

custom bounce domains

What is DMARC?

DMARC stands for Domain-based Message Authentication, Reporting, and Conformance. It protects users from forged emails and instructs the email provider on what to do with messages that fail SPF or DKIM. Implementing DMARC is highly recommended to help stop suspicious messages from reaching inboxes.

Why Custom Bounce Domains are Needed

However, implementing SPF and DMARC records can sometimes cause issues for transactional and marketing messages. To understand why let’s look at how DMARC verifies SPF records.

The Return-Path specifies the email address where bounced email messages should be sent if there are unable to be delivered. It is usually the same domain as the sender’s email address. However, when sending marketing or transactional emails, the Return-Path email address is often different from the sender for various tracking and reporting reasons.

If the Return-Path address does not match the domain or subdomain used in the SPF record, it can cause DMARC to fail, and the bounced messages won’t be routed according to the pre-defined rules.

How to Implement Custom Bounce Domains

Now, our customers can create custom bounce domains to prevent DMARC from failing. To set it up, log in to your account and visit the Account Settings -> Email Custom Bounce Domains. Make sure that the “Bounce Processing” settings are enabled before altering the Custom Bounce Domain setting.

Before adding the new bounce domain to your account, you must create a new CNAME (like bounces.yourdomain.com) in the domain’s DNS settings that points to the new destination. At LuxSci, the default is “returnto.luxsci.com.” Once set up, return to the settings and add the new subdomain to specify the Return-Path. After this is enabled, emails will align with SPF for DMARC since the sender’s domain and Return-Path domain match.

Questions? Please contact our support team for more information on enabling these settings.

Tags: bounce message, bounce processing, DMARC, marketing email, return path, spf, Transactional email, unsubscribe
Posted in Email, New Feature Announcements
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New Feature: Secure Email Tagline

Thursday, June 23rd, 2022

LuxSci is introducing a new email tagline feature to inform recipients that email messages are secured. This helps build trust and increase confidence with less tech-savvy recipients who do not understand how email encryption works.

secure email tagline

TLS Encryption

TLS encryption is now widely supported by the most popular email providers. As a result, more organizations are choosing to send emails containing sensitive data with TLS encryption. There are a few reasons for this:

  1. TLS encryption is permitted under HIPAA and most compliance regulations.
  2. It’s easier to use and does not require recipients to log in to portals to access their messages.
  3. The open and response rates are higher on TLS encrypted messages.

However, using only TLS to encrypt emails can be confusing to the laypeople receiving them. While it’s easy to use and “invisible,” that can be concerning when transmitting sensitive information. If it looks like a regular email, recipients may be concerned that the organization does not care about the security of their personal information. This perception can negatively impact the business and dissuade people from using digital channels.

Introducing a New Email Tagline

For these reasons, all Email Hosting, Secure Connector, Secure High Volume Email, and Secure Marketing customers who send emails encrypted via SecureLine will have a small tagline at the bottom of the email that indicates the message is secure. It looks like this:

message secured by LuxSci tagline

This tagline builds trust and lets the recipient know that the company has taken steps to secure sensitive data. If you are an existing customer, visit your email settings or contact Customer Support to enable this feature. New customers will automatically have the tagline enabled when sending SecureLine encrypted emails.

Tags: email encryption, email security, encryption, escrow, portal pickup, tls, tls encryption, user experience
Posted in Email, New Feature Announcements
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Updated API Documentation and New Software Development Kits

Thursday, November 4th, 2021

LuxSci is pleased to announce new updates to our API documentation along with the release of new Software Development Kits (SDKs) for the following programming languages: C#, Python, JAVA, Ruby, and Node.js.

New Software Development Kits

Our new SDKs can be accessed from the links below:

C#

Python

JAVA

Node.js

Ruby

What is an API?

LuxSci’s application programming interface (API) allows account administrators to automate workflows and integrate LuxSci with other applications by writing their own programs or scripts. LuxSci’s API is REST-based and uses JSON for data transport. Our documentation also includes example client-side code that can be used to call LuxSci API endpoints. These simple examples can be used as a basis for building your own API client programs.

Do I have Access to LuxSci’s API?

LuxSci customers are able to access our API upon request. If you are an existing customer, simply ask our support staff to enable your account for access.

 

Tags: api, new feature, sdk
Posted in New Feature Announcements
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Unsubscribe Links for SMTP and API Email

Tuesday, August 31st, 2021

LuxSci is pleased to announce the release of a new feature for our Secure High Volume customers. If your email sending program or system does not provide a way to manage unsubscribes, LuxSci’s unsubscribe links feature can help. It seamlessly adds the links, provides the unsubscribe web page, collects unsubscribes, and adds them to a suppression list to block future sending. You can also use our web interface or API to manage the list of unsubscribed email addresses.

Unsubscribe links are only supported for messages sent via SMTP and via API using the email/send (also known as the sendEmail) endpoint. Messages sent via WebMail, SecureForm, and other API calls do not support Unsubscribe Links.

unsubscribe links

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Tags: api email, high volume email, new feature, smtp, unsubscribe
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LuxSci Joins the Oracle Cloud Marketplace

Friday, August 27th, 2021

LuxSci is pleased to announce that our Secure High Volume solution is now available on the Oracle Cloud Marketplace for deployment with Oracle Cloud Infrastructure (OCI). The Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

luxsci oracle marketplace

LuxSci’s Secure High Volume email service allows organizations to secure their outbound transactional and marketing emails with highly flexible and secure email encryption. Users can select the method of encryption (TLS, Secure Portal Pickup, PGP, S/MIME, etc.) to meet their campaign needs. Sending emails that contain sensitive information like protected health information (PHI) is easy and secure with LuxSci’s ultra-flexible encryption technology.

LuxSci’s services are highly configurable. Each customer has their own custom deployment to meet their sending and throughput needs. Customers can choose to implement high availability services to increase sending power and reduce downtime in the event of server failure. Secure High Volume sending integrates with your existing platforms via SMTP or API to streamline secure email sending.

In spring 2021, LuxSci announced the move to Oracle’s security-first cloud infrastructure. OCI’s highly flexible and secure server configuration options allow LuxSci to deliver larger quantities of HIPAA-compliant email messages. Compared to other servers, OCI is faster and more reliable. With OCI, LuxSci can also architect more custom deployments and can serve customers of all sizes. Learn more about why LuxSci chose to work with Oracle.

 

 

Tags: high volume email, high volume email sending, oracle, secure email, secure high volume, smtp
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