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Archive for the ‘New Feature Announcements’ Category

Toggling Between TLS-Only and More Secure Encryption Methods

Thursday, September 10th, 2015

There are many ways to send an email securely.  These range from the super-easy-to-use but less secure “TLS” method (see About SMTP TLS) to the universal “pick it up on a secure portal method” (that we call Escrow), to the very secure but harder to deal with PGP and S/MIME methods.

Many people like to use just TLS for email transmission security whenever possible, simply because it is so easy for everyone to use — you can encrypt everything, using TLS when possible and Escrow when TLS is not supported by your recipients.

However, if you have compliance needs or deal with sensitive information, there are many situations where you may like to “jack up” the level of encryption from just enforced TLS to TLS if possible plus one of the other methods … one that is more secure and which provides for encryption at rest.  (See: Is Email Encryption via Just TLS Good Enough for Compliance with Government Regulations?)

Disabling “Just TLS” on a per-message basis is quite easy with LuxSci.

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Query the LuxSci API for Email Sending and Delivery Status Reports

Thursday, July 16th, 2015

LuxSci’s API has been expanded to enable automated queries for reports of:

  1. What messages have been sent from SMTP and/or WebMail
  2. The current delivery status (tracking) of these messages
  3. Feedback loop notices for these messages
  4. The history of SMTP login failures and sending failures due to sender usage problems

All of these reports are available at the account level (e.g. to download information for one or all users in an account) and at the user level (where someone using the user API can query data about his/her own sending activity).  Each API request can return up to 50,000 matches or 50MB of data and you can easily submit multiple queries to “page” though very large result sets.  The queries support refinement by date range, customization of the number of matches returned at once, and include report-specific search capabilities so that, for example, you could find only message sent to a particular person or which have a particular delivery status.

These reports are available to all customers — business email, dedicated, and High Volume email sending.

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Single Sign-on (SSO) Integration with LuxSci

Saturday, April 18th, 2015

Do you have a web site or App that you control where users of that site/App are also users of LuxSci?  LuxSci’s single sign-on service enables your site or app to send these users to any page of their LuxSci interface without their to separately login to LuxSci.

Single sign-on integrates your site or app with LuxSci so that users need only login once (to your site or app) and then can seamlessly travel between them.  This is great for speed and usability.  It is also good for users to not need to remember more passwords.

How does LuxSci Single Sign-On Work?

SSO works through LuxSci’s API.

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LuxSci’s new API: Account and User Management Functions Added

Monday, April 6th, 2015

We introduced our new REST-based API two weeks ago; that version included basic user information functionality as well as commands for synchronizing calendars, contacts, tasks, and notes.  We have completed the adding of all of the old, legacy account management API functions to the new API, as well as adding a few new ones.

LuxSci’s new REST API now allows:

  • Get reports on all users in your account
  • Change user passwords
  • Update user email forwarding setting
  • Add / remove user auto-responders
  • Get reports on user auto responders
  • Look up if domains support SMTP TLS for secure email delivery
  • Create and delete users
  • Update user settings
  • Create and delete domains
  • Update domain settings and catchall email aliases
  • Get reports on all domains in your account
  • Create and delete email aliases
  • Get reports on all email aliases in your account

If you are interested in our REST API and have a trial or full account, you can download documentation PDFs from our help library.

Introducing LuxSci’s new API

Monday, March 23rd, 2015

LuxSci has just released it a new API for automated access to management of users and accounts.  The new RESTful API has been re-written from the ground up with a focus on security and usefulness.

The old APIs work well, but are based on “old technology” (e.g. SOAP) which was the golden boy for API usage many years ago, but which has since been replaced by RESTful APIs as an industry standard.  We are taking this opportunity to re-tool our APIs using REST and modern API security techniques, and then to expand these APIs to provide more and more integration pathways with LuxSci.

This first release replaces the now-deprecated SOAP-based “User API” and enables the API access to:

  1. Getting and updating user profile contact information
  2. Changing user passwords
  3. Retrieving user preferences
  4. ManagingWebAides (Contacts, Calendars, Tasks, Notes, and Links):
    • Creating and deleting WebAide containers
    • Creating, retrieving, deleting, and updating individual entries
    • Creating, deleting, and updating entries in bulk
    • Retrieving lists of entries
    • Retrieving list of entries that have been added/updated/deleted since your last check (e.g. for writing synchronization programs)

Additionally, access to user-data can be had in either of the following two ways:

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Address Book Entry Editor Face Lift

Friday, March 6th, 2015

LuxSci has just completed a full frontal facelift on its Address Book entry editor — the tool used to create new address book entries and edit existing ones.  The revised editor has been created to function somewhat like the new WebMail composer tool.

The new Address Book Editor features:

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WebMail Enhancements: Faster and Faster We Go

Saturday, February 28th, 2015

Fewer clicks and faster access to your email … isn’t that what we all want? LuxSci’s latest WebMail enhancements keep us on track toward faster and easier.

Among minor changes and bug fixes, our latest enhancements include:

Automatic Loading of New Email

When new email messages arrive, you no longer have to click on “Get Email” to see what they are — they are automatically loaded and displayed to you in the user interface.  No need to click and wait a second.

Auto-loading of new email occurs when:

  1. You are not sorting or are sorting by date, read status, or thread
  2. You are not in the middle of a search
  3. You are viewing the “page” of messages that includes the newest messages in your sorted list
  4. You are using “WebMail Acceleration” (which is on by default for everyone).

Don’t worry, if these criteria are not met, you will still be informed of new messages in the usual way and you can click on “Get Email” to load them when you are ready.

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SecureChat: HIPAA-Compliant Chat and Texting at LuxSci

Sunday, February 15th, 2015

LuxSci is pleased to announce the availability of SecureChat, a secure, HIPAA-compliant chat and texting service that works through any modern web browser and though native Apps for iOS and Android devices.

SecureChat enables real-time texting and communications of files in a way that is secure and compliant, unlike regular text messaging and use of apps like Skype.

“Delays in communication no longer represent a delay in care. Our facility did a pilot study and it showed that the average response time from doctors using secure chat is 1-2 minutes, compared to 28 minutes when they used pagers and phones. I oversee a multidisciplinary team of health care professionals. With so many people involved, having fast, secure text messaging is critical to how we relay doctor’s orders and changes in patient status, and get nursing updates and therapy reports.”

— Aaron Salyapongse, MD; Director of Hip and Knee Surgery at Valley Care Hospital

Notably, SecureChat includes:

  1. Messages and files always encrypted — in transit and at rest
  2. Archives of all messages and files sent
    • Administrative access to archived messages for compliance
  3. Compatibility with iOS, Android, and any modern web browser
  4. Read receipts on messages sent
  5. Users can connect using multiple devices, simultaneously
  6. File attachments up to 100MB in size
  7. Real-time, synchronized messaging and conversations
  8. Distribution lists
  9. Unlimited conversations, messages, and archival storage

SecureChat is integrated with LuxSci and provides a fast, clean, and simple interface to communicating on-the-go (and in your seat) with other SecureChat users.

SecureChat licenses are $6/user/month (with discounts for 100+ licenses).  New customers can add SecureChat to their orders using our Order Wizard; existing customers can add SecureChat to their existing accounts using the “Account – Upgrade” tool.

One SecureChat license is needed per individual using the SecureChat system; however, your licenses do not have  correspond to the users in your LuxSci email hosting account.  They could include a subset of these people, as well as licenses for arbitrary external users that you also wish to include.

Please contact Sales if you have questions about SecureChat, or if you would like to try it out for Free.

New LuxSci WebMail Interface: What has changed?

Thursday, February 5th, 2015

The LuxSci WebMail and WebAide interfaces are being updated on Friday, February 6th.  Here is a clear picture of what has changed for those encountering these changes for the first time:

  1. The advanced search button  is now a menu located to the right of the search box.       The “View options” list that used to be to the right of the search box are now accessed by opening the new search menu (click on ). The search area is now directly to the left of the toolbar.
  2. The “Submenus” (e.g. “View”, “Message”, and “Tools”) have been collapsed into 2 menus: “commands”  and “settings and tools”  now located on the top right of the page.
  3. The “toolbar” is in about the same place, but now with bigger icons and smaller text. Additionally actions that you cannot perform, based on what items are selected, are disabled.
  4. The controls for switching between pages of messages and for toggling between viewing the preview pane along with your message list vs. displaying either the message list or the preview pane have been moved into the top of the message list area.

The user interfaces for WebAides (e.g. Calendars, Address books, Tasks, etc.) have all changed analogously.

LuxSci Web Interface Updates in Beta

Monday, February 2nd, 2015

LuxSci has finished the next in a series of updates to its WebMail and WebAide user interfaces.  The purpose of these updates is to:

  1. Save space by reducing the screen space used for commands and options
  2. Simplify by reducing the clutter and visual overload of available options, such that only the most commonly used commands are present
  3. Simplify by visually disabling options that are not currently available (e.g. delete when nothing is selected to delete)
  4. Enable the above simplifications without taking away any available features … and in fact leaving room for the addition of new features without negatively impacting the user interface.

These updates are scheduled to be released on Friday evening, February 6th.  If you would like to try them out ahead of time, please login to our Beta site: https://beta.luxsci.com.

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