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New LuxSci WebMail Interface: What has changed?

Thursday, February 5th, 2015

The LuxSci WebMail and WebAide interfaces are being updated on Friday, February 6th.  Here is a clear picture of what has changed for those encountering these changes for the first time:

  1. The advanced search button  is now a menu located to the right of the search box.       The “View options” list that used to be to the right of the search box are now accessed by opening the new search menu (click on ). The search area is now directly to the left of the toolbar.
  2. The “Submenus” (e.g. “View”, “Message”, and “Tools”) have been collapsed into 2 menus: “commands”  and “settings and tools”  now located on the top right of the page.
  3. The “toolbar” is in about the same place, but now with bigger icons and smaller text. Additionally actions that you cannot perform, based on what items are selected, are disabled.
  4. The controls for switching between pages of messages and for toggling between viewing the preview pane along with your message list vs. displaying either the message list or the preview pane have been moved into the top of the message list area.

The user interfaces for WebAides (e.g. Calendars, Address books, Tasks, etc.) have all changed analogously.

LuxSci Web Interface Updates in Beta

Monday, February 2nd, 2015

LuxSci has finished the next in a series of updates to its WebMail and WebAide user interfaces.  The purpose of these updates is to:

  1. Save space by reducing the screen space used for commands and options
  2. Simplify by reducing the clutter and visual overload of available options, such that only the most commonly used commands are present
  3. Simplify by visually disabling options that are not currently available (e.g. delete when nothing is selected to delete)
  4. Enable the above simplifications without taking away any available features … and in fact leaving room for the addition of new features without negatively impacting the user interface.

These updates are scheduled to be released on Friday evening, February 6th.  If you would like to try them out ahead of time, please login to our Beta site: https://beta.luxsci.com.

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Using YubiKey for Secure Login Authentication to LuxSci

Thursday, January 15th, 2015

LuxSci supports a range of options for securing your access to the web interface.  These include Two-factor authentication (via email, SMS, or via integration with DuoSecurity), Social Logins (e.g. using your facebook, LinkedIn, Google+, Yahoo, Twitter, MSN, etc. account as your login), OpenID, and IP access restrictions (so you can limit access to your computer or region or country).

What many don’t know is that you can also use YubiKey (by yubico), a very popular secure hardware token that plugs into your computer’s USB port (or uses NFC in some cases so you don’t have to plug it in) and allows you to verify your identity via its presence.

At LuxSci, you can use your YubiKey as your login to WebMail or for two-factor authentication.  This capability is not new, it has been possible for years, but it is not as well known as it should be.

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WebMail Interface Revisions II

Saturday, December 20th, 2014

Welcome to the next installment in LuxSci’s iterative improvement of its WebMail user interface. In addition to some minor bug fixes, this update focuses on interacting with the WebMail message list and message view areas.

It is a very personal preference if you like:

  • To display both your list of messages and a view of individual messages at the same time, or
  • To toggle quickly back and forth between your message list and your message view (e.g. like Gmail does), or
  • To open all new messages in new windows

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LuxSci WebMail Interface Revisions

Tuesday, December 9th, 2014

LuxSci has just released the latest in a series of updates to its WebMail interface.  These updates, which will occur in stages over the next 3-6 months, are designed to enhance the speed and usability of WebMail and to introduce a series of new and often requested features.

This revision (the first since the update to the WebMail Composer this summer) is mostly cosmetic — introducing a series of stylistic and layout changes forming a basis for successive updates. Some of the most notable aspects of this release include:

  1. Cleaner and more visually appealing
  2. A simplified tree of folders on the left
  3. Drag and drop works on touch devices (e.g. iPad)
  4. The “Folders” menu has been moved in to the “gear” icon  at the top of the “Email Folders” area.

Similar changes have been made to the “WebAides” interfaces for managing Calendars, Tasks, Address Books, etc.

What is in the works?

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Can you add notes to your email messages?

Wednesday, November 19th, 2014

You see an email message in your INBOX and want to save some notes with it so that when you (or someone else) get to it later, you see those comments.  This is email annotation.

At LuxSci, we use email annotation all the time.

  1. We use email folders shared among our support staff.E.g. Often one person will perform some actions related to an email and then annotate that email with the resulting notes … so that when the next person comes along later to continue the task they can see what was done.  E.g. if a customer wants a call back, and we got a voice mail … we may annotate that call back request email with when we tried and what happened.
  2. I use my INBOX  as a “To Do” list.  If I can’t complete an task right now, but do some of the work, I may annotate that message with notes describing “where I left off”.

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Google Apps HIPAA Compliance Gotchas: Email encryption not included and higher price

Wednesday, October 8th, 2014

There has been a lot of hype about Google offering a Business Associate Agreement to paid Google Apps customers who must abide by HIPAA regulations.  Those who are familiar with Google may be under the incorrect assumption that simply signing up for Google Apps will solve all their HIPAA compliance challenges.  This seems to be increasingly less likely as of October, 2014.

Myths and hidden costs pervade this equation. If a HIPAA-aspiring entity isn’t fully educated about the finer details of the compliance process, they could end up paying very large amounts of money for Google services and still be non-compliant. Here we discuss some misconceptions about Google services as they apply to HIPAA to help you avoid the pitfalls of non-compliance.

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Accelerated WebMail by LuxSci

Tuesday, September 30th, 2014

LuxSci’s WebMail User Interface is extremely feature rich.  However, perhaps the number one suggestion from customers is to make it faster, especially when large email folders are involved.

After many months of development, LuxSci has completed work on “Accelerated WebMail“.

Accelerated WebMail

  1. Makes WebMail as fast as a regular IMAP email program. (eg. Outlook, Thunderbird, Mail.app)
  2. Folders that you have accessed recently are extremely quick to search.
  3. Folders that you access for the first time in a while are slower at first (though faster than the old WebMail access speed) and then get accelerated to lightning speed within seconds or minutes, depending on how large they are.
  4. The larger your folder is, the larger the speed up is.
  5. Searching and Sorting Accelerated Folders is now insanely fast.
  6. The conversation “threading” algorithm used for sorting folders by “Thread” has been updated to a more advanced and more useful method.
  7. Prepare for the addition of multi-folder search (coming early Q1 2015).

To Use Accelerated WebMail

Right now, Accelerated WebMail is in “Live“.  You can try it out by logging into the LuxSci Regular WebMail


Folder access is Accelerated automatically for all users … you do not have to do anything except use WebMail.  Once you access a folder, the acceleration process will start and the folder will be indexed.  This usually takes seconds to a few minutes, depending on just how large that folder is and how busy your email server is.  Once accelerated, the folder stays accelerated and fast unless you do not use it for a long time (e.g. a week for normal folders, or several weeks for your INBOX).

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LuxSci’s New WebMail Composer FAQs — How do I …?

Wednesday, July 9th, 2014

To learn about the new WebMail Composer and our ongoing plans for enhancing the LuxSci web interface, see The Beginning of the New Luxsci Interface.  In this document, we answer common questions about the new composer; in particular, shedding light on things that are different to help acquaint you with the changes.

What does Composer look like?

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The Beginning of the New LuxSci Interface

Tuesday, June 24th, 2014

LuxSci is in the process of re-imagining and re-inventing the major components of its web-based user interface …. from the ground up.  We are taking some of the most important feature requests from our customers, together with the newest technologies that have matured over the past few years, and re-designing these major components to be simpler, faster, modern, and slick.

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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:
• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:
• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries