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Posts Tagged ‘webmail’

How do you access multiple LuxSci accounts from one browser?

Tuesday, March 8th, 2016

Our first “Ask Erik” question comes from Peter Douglas of GFIA, Singapore:

“I’ve been a LuxSci customer for >15 years and it’s been great… to the extent that almost all the organizations I’m involved with, I’ve set up with LuxSci email and sometimes Web hosting.

On an email client I can switch between LuxSci accounts seamlessly.  But on WebMail, if I try to open my various accounts in different tabs, I keep getting logged out each time I move between accounts.

In the past your technical support has suggested using a different make of browser for each account.  This works, but it seems a bit of a duct-tape-and-WD40 approach for the 21st century.  Is there a more elegant solution to switching between multiple LuxSci accounts?”

Thank you for the great question, Peter.  Below, I shall explain what is happening and why, and then present a few good solutions for accessing or managing multiple LuxSci accounts.

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WebAide and WebMail Features for More and Larger Files

Friday, October 9th, 2015

LuxSci has introduced a series of new features and improvements over the past few months to enable better security, larger files, and more ease of use.  Here is a brief rundown of these:

No More JAVA Applets!

LuxSci previously provided JAVA Applets to enable the optional bulk uploading and downloading of files.  However, these days, one can bulk upload files using “drag and drop” and web browsers are moving away from support of JAVA applets for security reasons.  To simplify our interface and remove any need for JAVA, we have removed these applets altogether.

  • To upload files in bulk, simply use “drag and drop”
  • Downloading files in bulk is now done by providing you with a ZIP Archive of the selected files

This change impacts email message composition, downloading attachments from email messages, and uploading and downloading files from WebAides and the File Manager.

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Toggling Between TLS-Only and More Secure Encryption Methods

Thursday, September 10th, 2015

There are many ways to send an email securely.  These range from the super-easy-to-use but less secure “TLS” method (see About SMTP TLS) to the universal “pick it up on a secure portal method” (that we call Escrow), to the very secure but harder to deal with PGP and S/MIME methods.

Many people like to use just TLS for email transmission security whenever possible, simply because it is so easy for everyone to use — you can encrypt everything, using TLS when possible and Escrow when TLS is not supported by your recipients.

However, if you have compliance needs or deal with sensitive information, there are many situations where you may like to “jack up” the level of encryption from just enforced TLS to TLS if possible plus one of the other methods … one that is more secure and which provides for encryption at rest.  (See: Is Email Encryption via Just TLS Good Enough for Compliance with Government Regulations?)

Disabling “Just TLS” on a per-message basis is quite easy with LuxSci.

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Tracing the Origin of an Email Message — and Hiding it

Tuesday, March 17th, 2015

We are often asked by our users to help  them determine from where an email message has originated. “Where did this spam come from?”

In general, it is fairly easy to do this if you have access to the “headers” of the message.  In this post, we will show you how to determine a message’s original location yourself and also how you can protect yourself from others determining your location when you send email messages to them.

Why would you need to protect yourself — If you are traveling and do not want people to know where you are; if your messages are not going through because your ISP is blacklisted or has a poor reputation.

 

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Email Identity Protection and LuxSci Email Hosting

Monday, March 9th, 2015

We have just completed a long series of articles discussing how attackers forge email messages and what technologies and techniques can be used to counter these attacks.  See: Email Identity and Forged Email.

In this post, we will discuss some best practices when using LuxSci to maximize your protection against forged email messages.

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WebMail Enhancements: Faster and Faster We Go

Saturday, February 28th, 2015

Fewer clicks and faster access to your email … isn’t that what we all want? LuxSci’s latest WebMail enhancements keep us on track toward faster and easier.

Among minor changes and bug fixes, our latest enhancements include:

Automatic Loading of New Email

When new email messages arrive, you no longer have to click on “Get Email” to see what they are — they are automatically loaded and displayed to you in the user interface.  No need to click and wait a second.

Auto-loading of new email occurs when:

  1. You are not sorting or are sorting by date, read status, or thread
  2. You are not in the middle of a search
  3. You are viewing the “page” of messages that includes the newest messages in your sorted list
  4. You are using “WebMail Acceleration” (which is on by default for everyone).

Don’t worry, if these criteria are not met, you will still be informed of new messages in the usual way and you can click on “Get Email” to load them when you are ready.

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New LuxSci WebMail Interface: What has changed?

Thursday, February 5th, 2015

The LuxSci WebMail and WebAide interfaces are being updated on Friday, February 6th.  Here is a clear picture of what has changed for those encountering these changes for the first time:

  1. The advanced search button  is now a menu located to the right of the search box.       The “View options” list that used to be to the right of the search box are now accessed by opening the new search menu (click on ). The search area is now directly to the left of the toolbar.
  2. The “Submenus” (e.g. “View”, “Message”, and “Tools”) have been collapsed into 2 menus: “commands”  and “settings and tools”  now located on the top right of the page.
  3. The “toolbar” is in about the same place, but now with bigger icons and smaller text. Additionally actions that you cannot perform, based on what items are selected, are disabled.
  4. The controls for switching between pages of messages and for toggling between viewing the preview pane along with your message list vs. displaying either the message list or the preview pane have been moved into the top of the message list area.

The user interfaces for WebAides (e.g. Calendars, Address books, Tasks, etc.) have all changed analogously.

LuxSci Web Interface Updates in Beta

Monday, February 2nd, 2015

LuxSci has finished the next in a series of updates to its WebMail and WebAide user interfaces.  The purpose of these updates is to:

  1. Save space by reducing the screen space used for commands and options
  2. Simplify by reducing the clutter and visual overload of available options, such that only the most commonly used commands are present
  3. Simplify by visually disabling options that are not currently available (e.g. delete when nothing is selected to delete)
  4. Enable the above simplifications without taking away any available features … and in fact leaving room for the addition of new features without negatively impacting the user interface.

These updates are scheduled to be released on Friday evening, February 6th.  If you would like to try them out ahead of time, please login to our Beta site: https://beta.luxsci.com.

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WebMail Interface Revisions II

Saturday, December 20th, 2014

Welcome to the next installment in LuxSci’s iterative improvement of its WebMail user interface. In addition to some minor bug fixes, this update focuses on interacting with the WebMail message list and message view areas.

It is a very personal preference if you like:

  • To display both your list of messages and a view of individual messages at the same time, or
  • To toggle quickly back and forth between your message list and your message view (e.g. like Gmail does), or
  • To open all new messages in new windows

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LuxSci WebMail Interface Revisions

Tuesday, December 9th, 2014

LuxSci has just released the latest in a series of updates to its WebMail interface.  These updates, which will occur in stages over the next 3-6 months, are designed to enhance the speed and usability of WebMail and to introduce a series of new and often requested features.

This revision (the first since the update to the WebMail Composer this summer) is mostly cosmetic — introducing a series of stylistic and layout changes forming a basis for successive updates. Some of the most notable aspects of this release include:

  1. Cleaner and more visually appealing
  2. A simplified tree of folders on the left
  3. Drag and drop works on touch devices (e.g. iPad)
  4. The “Folders” menu has been moved in to the “gear” icon  at the top of the “Email Folders” area.

Similar changes have been made to the “WebAides” interfaces for managing Calendars, Tasks, Address Books, etc.

What is in the works?

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