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Should You Integrate Secure Email Sending with an EMR or EHR?

Tuesday, February 8th, 2022

Email is the preferred medium for business communications. Although those in the healthcare industry face restrictions on how they can use email, it is a powerful tool if properly secured. By integrating secure email with an EMR or EHR system, healthcare organizations can automate communications to maximize efficiency.

integrate secure email

What Are EMRs and EHRs?

Electronic medical records (EMRs) are digitized versions of medical records. EMRs are sometimes referred to as electronic health records (EHRs). Even though these terms are often used interchangeably, there are slight distinctions between them.

Let’s start with electronic medical records. EMRs are essentially electronic versions of patient charts. They record a patient’s medical history and treatments at one hospital or practice. EMRs tend to stay at the practice, even if a patient switches to a new provider.

In contrast, EHRs contain a record of a patient’s medical history and treatment. They are long-term records that offer insight into a patient’s health, following them as they seek healthcare from different providers. EHRs are designed for information sharing. They help facilitate care when patients visit new clinics or hospitals.

Simply put, an EMR or EHR is the system used to manage or process these respective types of health records. Both EMRs and EHRs come with many of the same benefits and downsides as other forms of digitized information. The data is easier to find, access, and share, which can help speed up medical treatment and improve care. However, if the right data protection mechanisms aren’t in place, EHRs and EMRs are susceptible to data breaches and violations of privacy.

Why Integrate Secure Email with your EMR or EHR?

One of the main advantages of integrating secure email with an EMR or EHR is the ability to automate communications. Actions taken in the EMR can trigger email sequences. For example, an upcoming appointment can trigger an appointment reminder email. It requires no effort on the part of the office staff to send the email or make a phone call. The IT or marketing team simply creates the email template language and uses dynamic variables to personalize each email with the patient’s name, appointment date, and time.

If an organization integrates secure email with its EMR or EHR systems, they can set up automatic emails for a wide range of actions. Whenever there is relevant activity or an update on a patient’s chart, emails can be sent off without having to lift a finger. Some examples of emails that can be triggered by EMR activity include:

  • a request for a review post-appointment
  • follow up information on lab work or scheduling testing
  • flu shot or other vaccine reminders
  • password resets to access EHR

Ultimately, integrating secure transactional email with an EMR makes it easy to promote the organization and increase patient satisfaction. In addition, automating email workflows decreases the administrative burden on office staff without sacrificing the patient experience.

The Risks of Integrating Secure Email with an EMR or EHR 

It’s extremely important to select the right provider to integrate secure emails with an EMR or EHR. The HIPAA laws that govern medical records are stringent, and organizations face serious repercussions for violating them. The provider must comply with HIPAA regulations and encrypt outgoing emails that contain protected health information.

All encryption is not equal. A secure email provider like LuxSci allows users to choose the appropriate type of encryption to suit their email use cases. TLS encryption, which allows recipients to read encrypted emails directly in their inboxes, is appropriate for emailed appointment reminders, but is not suitable for something like lab or test results. Choose a provider who can meet your encryption needs.

Another factor to consider is desired sending rate. Many email providers use shared cloud servers which limit how quickly emails can be sent from an EMR. However, for emails that are time-sensitive, this can be an issue. Using a dedicated server configuration separate from the office’s regular day-to-day email sending has performance and security benefits. Improve your security posture by keeping EMR or EHR data isolated from other customers of your email provider. Learn more: Dedicated Server Benefits: How They Improve Security and Reliability.

Conclusion

Despite these challenges, services like LuxSci’s HIPAA-compliant Secure High Volume Email are specifically designed to help navigate the complex intersections of the regulations and transactional email sending. Our dedicated email solutions are custom-designed to meet our client’s sending needs while adhering to HIPAA requirements.

How to Determine Your Email Throughput Needs

Tuesday, November 2nd, 2021

When designing an email infrastructure to send high volumes of email, you need to determine your email throughput needs. Throughput refers to how much data can be transferred within a specific time frame. It is a practical measure that is influenced by many factors including server power, network speeds, concurrent connections and more. This article will explain some of the factors that you can control to help you design an email sending infrastructure that fits your business needs.

email throughput

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Unsubscribe Links for SMTP and API Email

Tuesday, August 31st, 2021

LuxSci is pleased to announce the release of a new feature for our Secure High Volume customers. If your email sending program or system does not provide a way to manage unsubscribes, LuxSci’s unsubscribe links feature can help. It seamlessly adds the links, provides the unsubscribe web page, collects unsubscribes, and adds them to a suppression list to block future sending. You can also use our web interface or API to manage the list of unsubscribed email addresses.

Unsubscribe links are only supported for messages sent via SMTP and via API using the email/send (also known as the sendEmail) endpoint. Messages sent via WebMail, SecureForm, and other API calls do not support Unsubscribe Links.

unsubscribe links

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LuxSci Joins the Oracle Cloud Marketplace

Friday, August 27th, 2021

LuxSci is pleased to announce that our Secure High Volume solution is now available on the Oracle Cloud Marketplace for deployment with Oracle Cloud Infrastructure (OCI). The Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

luxsci oracle marketplace

LuxSci’s Secure High Volume email service allows organizations to secure their outbound transactional and marketing emails with highly flexible and secure email encryption. Users can select the method of encryption (TLS, Secure Portal Pickup, PGP, S/MIME, etc.) to meet their campaign needs. Sending emails that contain sensitive information like protected health information (PHI) is easy and secure with LuxSci’s ultra-flexible encryption technology.

LuxSci’s services are highly configurable. Each customer has their own custom deployment to meet their sending and throughput needs. Customers can choose to implement high availability services to increase sending power and reduce downtime in the event of server failure. Secure High Volume sending integrates with your existing platforms via SMTP or API to streamline secure email sending.

In spring 2021, LuxSci announced the move to Oracle’s security-first cloud infrastructure. OCI’s highly flexible and secure server configuration options allow LuxSci to deliver larger quantities of HIPAA-compliant email messages. Compared to other servers, OCI is faster and more reliable. With OCI, LuxSci can also architect more custom deployments and can serve customers of all sizes. Learn more about why LuxSci chose to work with Oracle.

 

 

High Volume Bulk Email: Key Ingredients for Good Deliverability

Tuesday, August 3rd, 2021

How do you ensure your bulk emails have good deliverability?

Deliverability is key to anyone sending bulk emails like newsletters, announcements, or triggered notifications. As a provider of secure bulk email services, we constantly advise customers on how they can avoid having legitimate messages marked as spam and ensure that they are not blacklisted. In this article, we consolidate our advice for everyone’s benefit. Some tactics for good bulk email deliverability include: ensuring you have a good mailing list, maintaining your mailing list, email message content, and reputation management techniques like SPF, DKIM, and IP anonymization.

bulk email deliverability

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