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New From LuxSci: Updates to the WebMail Portal

Monday, July 17th, 2023

LuxSci is pleased to announce that the first phase of design and user experience improvements has been deployed on the LuxSci WebMail portal.

In the first phase of updates, you will notice significant changes to the main navigation and organization of the portal. These developments reflect our commitment to:

  • Supporting customers’ business workflows and processes
  • Streamlining the administrative experience
  • Improving ease of use for customers of all technical backgrounds
  • Providing an accessible online experience
  • Modernizing our brand

Over the next few months, we will continue to iterate on these changes and introduce additional updates. If you have any questions about the new interface, please contact our support team. Thank you for partnering with LuxSci and trusting us to secure your data.

New Feature: API Priority Queue

Tuesday, November 22nd, 2022

Maximize efficiency by employing our new email-sending prioritization features. Secure High Volume Email customers utilizing APIs for sending can now set a message priority to determine the order in which messages are sent out.

email api priority queue

What is the API Priority Queue Feature?

This feature allows customers to set a priority on email messages sent via API. Customers can pass an optional parameter in their API to set the message priority on a scale of 0 – 9. Zero is the lowest priority, nine is the highest, and four is the default priority setting.

The API priority queue feature allows customers to send out higher-priority messages faster when the sending queue is already long.

Why is the API Priority Queue Useful?

Traditionally, all customer emails were processed in a “first come, first serve” method. Customers can now use the priority queue to determine the sending order when they simultaneously send transactional and marketing messages via the API.

For example, time-sensitive password resets could be stuck in the queue while a large blast of marketing emails is transmitted. Depending on the size of the email list and server capacity, the password reset email could be held up for several minutes to even hours. This situation is unacceptable for many business use cases.

Customers can designate transactional emails as high-priority with the API priority queue feature enabled. When transactional emails are given a high-priority status, they can jump the line and go out before less time-sensitive emails like marketing messages.

How to Utilize the API Priority Queue

This feature is only available to Secure High Volume Email customers utilizing APIs to send emails. It does not work for SMTP sending. Customers can add the optional parameter and desired value while crafting their API call to send emails. Additionally, customers can use the API configuration editor in the LuxSci UI to change the default priority value for all messages. You can review the details of our API by going to: https://luxsci.com/rest-api.html.

LuxSci and Compliancy Group Work Together to Transform Healthcare Communications

Wednesday, September 14th, 2022

Boston, MA- September 2022 – LuxSci, a provider of HIPAA-compliant email services, is pleased to announce a new partnership with Compliancy Group, a leading software solution for healthcare compliance. By partnering with LuxSci, Compliancy Group can offer best-in-class email security solutions to close technology gaps identified by their proprietary compliance platform.

“The way healthcare organizations communicate with patients is constantly evolving. These organizations often fail to realize that HIPAA regulates the ways in which providers can communicate with patients and the tools that they are permitted to use. As a forward-thinking email service provider, LuxSci has taken the steps required to meet HIPAA’s communication standards.” Kelly Koch, Director of Dental Relations, Compliancy Group.

The Covid-19 pandemic forced healthcare organizations to adopt new digital technologies quickly. Many turned to Compliancy Group to navigate the complex HIPAA compliance questions associated with new technologies like telehealth. Likewise, providers rapidly implemented digital tools, like LuxSci’s suite of HIPAA-compliant email solutions, to engage patients. The partnership allows LuxSci and Compliancy Group to help healthcare organizations address the difficult compliance questions that arise during digital transformation.

“Compliancy Group offers a vital service to healthcare organizations and vendors in these rapidly changing times. Their comprehensive compliance platform allows providers to navigate this heavily regulated environment with the confidence that they are complying with HIPAA. LuxSci is proud to partner with Compliancy Group to help their customers secure email communications and engage patients with HIPAA-compliant technology.” Heather Clark, Vice President of Strategic Partnerships, LuxSci.

Compliancy Group enables healthcare organizations and vendors serving the healthcare industry to achieve HIPAA compliance through an easy-to-use software platform and live guided coaching. The Guard, its proprietary compliance platform, covers all the necessary parts of the HIPAA regulation to protect organizations in case of an audit. Compliancy Group awards clients the HIPAA Seal of Compliance upon successful completion. The Seal can be used in marketing and proves they are dedicated to protecting patient information and have completed the steps required to satisfy the law.

LuxSci provides secure email solutions to help healthcare organizations meet compliance requirements and protect patient data. LuxSci’s SecureLine encryption technology helps healthcare providers reduce risk profiles while providing easy-to-use email tools. LuxSci’s top-rated US-based support team goes above and beyond to help organizations stay protected.