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Posts Tagged ‘secure chat’

Unsecured Text Messaging = Willful Neglect

Monday, March 30th, 2015

We have come across this scenario a number of times:

  1. Hospital knows that doctors are texting ePHI
  2. Hospital makes and informs of policies against it
  3. People are doing it anyway and Hospital management / IT staff know it
  4. Since a policy is in place, the infractions to the policy are ignored

This is willful neglect, folks.  This is the kind of thing that will come back to bite you and leave a serious wound.  Just having a policy does not protect your organization from infractions of that policy.  If you know (or even suspect) that infractions may be occurring, you are required to take action.

In a 2014 survey on Physician’s At-work texting habits (in Telemedicine and e-Health), researchers found:

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Interview with Mason Rothert, CEO of Mediprocity our partner for SecureChat

Friday, February 20th, 2015

Mason Rothert is the CEO of Mediprocity, the company that we have partnered with and worked closely with to provide LuxSci SecureChat.

Mason Rothert & Nicholas Magers conceived Mediprocity while working together in the healthcare field calling on physician offices and healthcare provider centers. At the time, Mason Rothert was working as V.P. of Sales and Technology for a management company overseeing long-term care facilities and a full range therapy company. Nicholas Magers was finishing up his MBA at USC and working for a pulmonary company as a sales director. They decided to combine forces in order to solve the fragmentation of communication amongst covered entities and business associates in healthcare. They would focus on the new technologies available as well as the growing need to encrypt patient health information in order to prevent data breaches.

Mediprocity begin in 2009 as a social network for healthcare.  The Company culture has always been to be physician-centric and to help improve communications.  As smartphone and text messaging popularity grew rapidly, it was clear in 2010 that Mediprocity needed to become a simple secure solution for HIPAA-compliant communication.  They set out to combine the best elements of instant messaging, SMS text, and Email.

LuxSci has integrated the Mediprocity secure communications product into its offering and is continuing to work closely with them to integrate the SecureChat service more and more tightly with LuxSci’s SecureLine secure emailing offerings.

Mason has agreed to this interview so that we can answer many common SecureChat-related questions for you.

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SecureChat: HIPAA-Compliant Chat and Texting at LuxSci

Sunday, February 15th, 2015

LuxSci is pleased to announce the availability of SecureChat, a secure, HIPAA-compliant chat and texting service that works through any modern web browser and though native Apps for iOS and Android devices.

SecureChat enables real-time texting and communications of files in a way that is secure and compliant, unlike regular text messaging and use of apps like Skype.

“Delays in communication no longer represent a delay in care. Our facility did a pilot study and it showed that the average response time from doctors using secure chat is 1-2 minutes, compared to 28 minutes when they used pagers and phones. I oversee a multidisciplinary team of health care professionals. With so many people involved, having fast, secure text messaging is critical to how we relay doctor’s orders and changes in patient status, and get nursing updates and therapy reports.”

— Aaron Salyapongse, MD; Director of Hip and Knee Surgery at Valley Care Hospital

Notably, SecureChat includes:

  1. Messages and files always encrypted — in transit and at rest
  2. Archives of all messages and files sent
    • Administrative access to archived messages for compliance
  3. Compatibility with iOS, Android, and any modern web browser
  4. Read receipts on messages sent
  5. Users can connect using multiple devices, simultaneously
  6. File attachments up to 100MB in size
  7. Real-time, synchronized messaging and conversations
  8. Distribution lists
  9. Unlimited conversations, messages, and archival storage

SecureChat is integrated with LuxSci and provides a fast, clean, and simple interface to communicating on-the-go (and in your seat) with other SecureChat users.

SecureChat licenses are $6/user/month (with discounts for 100+ licenses).  New customers can add SecureChat to their orders using our Order Wizard; existing customers can add SecureChat to their existing accounts using the “Account – Upgrade” tool.

One SecureChat license is needed per individual using the SecureChat system; however, your licenses do not have  correspond to the users in your LuxSci email hosting account.  They could include a subset of these people, as well as licenses for arbitrary external users that you also wish to include.

Please contact Sales if you have questions about SecureChat, or if you would like to try it out for Free.

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