Secure Email, Web and Form Solutions         +1 (800) 441-6612
Secure Email,
Web and Form Solutions
Phone: 800-441-6612

LuxSci's tools and experienced support staff make migration from your current provider to LuxSci's email services a snap!

Managed Email Migration

LuxSci can migrate all of your user's existing email for you. When you have a lot of email, a lot of folders, and/or a lot of users and your old email provider supports IMAP, LuxSci can:

  1. Bulk create your users in LuxSci for you (you provide a spreadsheet of the user data and passwords)
  2. Connect to your old provider and automatically download all email from all folders for all users and save this email in their new LuxSci accounts.
  3. Perform multiple download passes (i.e. one ahead of time and one after the fact) to get any last messages that may have been delivered to the old provider during the migration period.
  4. Manage and monitor this process for you, no matter how much email needs to be copied.

This is the ideal solution if you have a lot to move and/or do not want to do it yourself. There is a small migration fee involved, based on the number of users being migrated and any special complexity in the migration.

Managed Email Migration Pricing

Managed Migration Pricing (a one-time-fee):

  • $50 for 1-49 users and up to 50 GB of email.
  • $150 for 50-149 users and up to 250 GB of email
  • $250+ for 150+ users or more than 250GB of email

Custom price for more users, more than 2 copy passes, unusually large or complex scenarios, or other special considerations.

In the case where IMAP is not available at your old provider, but you do have your email in Outlook PST files, you can mail us DVDs or hard drives containing this data and we can manually convert and import it for a fee of $100/GB or fraction thereof (special pricing available for large uploads).

Self-Service Migration

There are several ways that users and/or administrators can migrate their own email to LuxSci at no additional cost.

  • IMAP: If your former provider supports IMAP, you can set up your LuxSci IMAP account in parallel to your old account in your email client (i.e. Outlook or Thunderbird) and drag and drop messages and folders between the accounts. This will always work, no matter what kind of system your former provider uses.
  • POP: If your former provider supports only POP, you can migrate your INBOX email to LuxSci using our WebMail-based POP-downloading tool. This tool can connect to your old provider and copy all your INBOX email to your new LuxSci INBOX for you.

Special Situations

User by User: If you have situations where you need to migrate users separately or in groups such that some users will be using your old system while others switch to LuxSci; we have a solution. We can set up a special migration domain for you on LuxSci to which you can forward email from your old system for the users who have been migrated. This email will then be delivered to their new mailboxes on LuxSci where they can effectively send and receive email using their real address (the inbound email will merely pass through your old servers on its way to them). When all users are migrated, you simply change your DNS, remove the migration domain, and you are done.

See: Split Domain Routing: Getting Email for Your Domain at Two Providers.

Bulk User and Alias Creation

LuxSci's bulk user and alias creation tools allow you to use a CSV (comma separated values) file to quickly add all of your users and aliases to your account.

Watch these videos to see how (and grab the Bulk User Creation template file)

Migration of Other Data

Users: Users can be created easily in bulk using either a multi-user creation form or by uploading a comma-delimited or tab-delimited file of users into our administrative interface.

Aliases: Aliases can be created easily in bulk using either a multi-alias creation form or by uploading a comma-delimited or tab-delimited file of aliases into our administrative interface.

Domains: If you have many domains, LuxSci can add them for you automatically using its API.

Calendars, Tasks, and Contacts: LuxSci's WebAides support these items and you can import your data to the WebAides using CSV files on a per-user basis. Alternately, if you use Outlook, you can use LuxSci's proprietary "WebAideSync" plug-in to copy all of this data from your Outlook into your LuxSci accounts and then keep it synchronized thereafter.

Minimize the Transition Time

If keeping the transition time to a minimum or having control over exactly when the transition occurs is important to you, LuxSci's technicians can help you with a plan to achieve your goals.

Ideally, it is possible for the transition to happen in as little as 15-20 minutes on a date and time of your choosing. However, this requires some preparation that we can assist you in planning.

Ready To Make the Change?

If you have any questions about any of these migration and transition options, or if you would like us to assist you in any of these areas, please contact us.

Starts under $10/mo
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"The transition from our old Exchange server to LuxSci went very well. Users are happy with the webmail interface and the performance. We certainly appreciate the very helpful and prompt support of all of you guys at the help desk. Part of the sale to our management was the excellent availability of quality support. Thanks."

—Rick Buccheri, Patuxent Companies

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