(800) 441-6612    |    +1 (339) 368-5641
LuxSciLuxSci
Secure Email,
Web and Form Solutions
Phone: 800-441-6612
sales@luxsci.com
support@luxsci.com
Overview
SLA
Infrastructure
Backups

Data Backups and Restores

Standard Backups

LuxSci performs backups of all* email, WebAide, Widget, database, FTP, and web site data in your account. In the event that you misplace or delete your data accidentally, LuxSci can quickly and easily restore it from the most recent snapshot.

Backup frequency and retention (based on server environment):

Server Environment On-site Backups Off-site Backups
Premium 7 daily copies 4 weekly copies
Basic 7 daily copies none

Restores from backup (depends on Support Level):

Support Level Restores
Premium Unlimited (within reason) restores included
Basic $25.00 per instance/object restored

*Spotlight mailer data is backed up in case of a server crash; but it is not restorable by customer request.

Custom Backup Schedules for Dedicated Servers

Customers with dedicated servers can choose their backup and retention schedule. I.e. the frequency of on-site and off-site backups, as well as the length of time they are kept, can be specified. Please contact Sales for pricing on custom backup schedules.

BACKUP email folder features

Email hosting customers can enable their "BACKUP" email folder. Once enabled, copies of all recent inbound email messages are deposited in the user's BACKUP email folder so that the user has a copy in case messages are deleted my mistake.

By default, all but the most recent 100 messages are auto-deleted from the BACKUP folder nightly, to conserve space and keep things manageable; however, the retention properties of this folder are fully customizable.

Email Capturing for "Do-it-yourself" Backups

Customer administrators can enable "Email Capturing" to send copies of all inbound and/or outbound email for some or all users in their domains to a specific "archival" email address. LuxSci's email folder management tools (which enable auto-archival and deletion of folders) can then be used to provide a global backup system or simple archive for all of this email.

For more details, see Archiving Email: Basic Solution.

Email Archival for Permanent Backups

LuxSci's optional Premium Email Archival service provides redundant, permanent, unlimited, off-side storage for all sent and received messages. It comes complete with web-based search and downloading of messages. If you need another layer of backups or archival for compliance reasons, or for redundancy, then Premium Email Archival is the way to go.

Backup/Mirror Email Accounts

LuxSci can provide you with a separate account on a separate server which will receive and keep recent copies of all email to all of your users. This allows you to have both a real-time, configurable backup for your email and also to have an account containing your recent email and allowing you to send and receive messages even in the event that your main email server is offline for maintenance or other reasons.

Message Continuity: Inbound Email Access even if Email is Down

Our Premium Email Filtering solution comes with an option called "Message Continuity". With this option your inbound email can be spooled on servers outside of LuxSci's main network in the case of any server or data center outage. During the spooling, your users can login to a special web interface to read the pending email messages and write new ones. Once the issue is over, all the send and queued email is delivered to your account. This provides an extra level of protection in case of any failure. For more details, see Message Continuity.

Starts under $10/mo

"I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"

—Bryan Patrick, Website Administrator, CentrePointe Counseling, Inc.

Security Certifications TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate McAfee Secure Authorize.net Merchant
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries