LuxSci Reliability and Infrastructure
Data Backups and Restores
LuxSci performs backups of all email, WebAide, Widget, database, FTP, and web site data in your account. In the event that you misplace or delete your data accidentally, LuxSci can quickly and easily restore it from the most recent snapshot.
Backup frequency and retention (based on server environment):
Restores from backup (depends on Support Level):
Custom Backup Schedules for Dedicated Servers
Customers with dedicated servers can choose their backup and retention schedule. I.e. the frequency of on-site and off-site backups, as well as the length of time they are kept, can be specified. Please contact Sales for pricing on custom backup schedules.
BACKUP email folder features
Email hosting customers can enable their "BACKUP" email folder. Once enabled, copies of all recent inbound email messages are deposited in the user's BACKUP email folder so that the user has a copy in case messages are deleted my mistake.
By default, all but the most recent 100 messages are auto-deleted from the BACKUP folder nightly, to conserve space and keep things manageable; however, the retention properties of this folder are fully customizable.
Email Capturing for "Do-it-yourself" Backups
Customer administrators can enable "Email Capturing" to send copies of all inbound and/or outbound email for some or all users in their domains to a specific "archival" email address. LuxSci's email folder management tools (which enable auto-archival and deletion of folders) can then be used to provide a global backup system or simple archive for all of this email.
For more details, see Archiving Email: Basic Solution.
Email Archival for Permanent Backups
LuxSci's optional Premium Email Archival service provides redundant, permanent, unlimited, off-side storage for all sent and received messages. It comes complete with web-based search and downloading of messages. If you need another layer of backups or archival for compliance reasons, or for redundancy, then Premium Email Archival is the way to go.
Backup/Mirror Email Accounts
LuxSci can provide you with a separate account on a separate server which will receive and keep recent copies of all email to all of your users. This allows you to have both a real-time, configurable backup for your email and also to have an account containing your recent email and allowing you to send and receive messages even in the event that your main email server is offline for maintenance or other reasons.
Message Continuity: Inbound Email Access even if Email is Down
Our Premium Email Filtering solution comes with an option called "Message Continuity". With this option your inbound email can be spooled on servers outside of LuxSci's main network in the case of any server or data center outage. During the spooling, your users can login to a special web interface to read the pending email messages and write new ones. Once the issue is over, all the send and queued email is delivered to your account. This provides an extra level of protection in case of any failure. For more details, see Message Continuity.
Starts under $10/mo
"I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
—Bryan Patrick, Website Administrator, CentrePointe Counseling, Inc.