Our high availability infrastructure is designed and configured with many layers of redundancy and a highly customized architecture to prevent any interruption to your ability to access your email from anywhere at any time.
High Availability Premium Environment
Our "Premium Environment" is used for premium shared accounts and premium dedicated accounts. It runs on LuxSci's dedicated private cloud server infrastructure. This environment provides additional high availability (HA) infrastructure elements:
Redundant Inbound Email Infrastructure
At LuxSci, redundancy is the key to successful email delivery. Our inbound email servers, which are separate from your email storage servers, are set up in a redundant failover configuration so that your mail is always delivered quickly and correctly even if a server fails or becomes unavailable for any reason. In the unlikely event that your email storage server becomes temporarily unavailable, backup spools will automatically queue your mail and retry delivery to ensure that no mail gets dropped or lost and that it gets delivered as fast as possible.
LuxSci uses multiple levels of email servers to protect you from the impact of email floods due to mass-emailing viruses and worms and to off-load the effort of spam, virus, and custom email filtering.
Server Health Monitoring
LuxSci employs extensive server monitoring to ensure the health and reliability of all shared and dedicated servers. This includes:
Email Blacklist Avoidance
While any email server at any provider can be blacklisted easily and without notice, LuxSci's acceptable use policy and monitoring make the blacklisting of LuxSci's email servers a rare event. In the event that a server does get blacklisted, LuxSci has the ability to quickly (within minutes of identifying the issue) re-route email from the affected server around the blocks so that email can be delivered while LuxSci works with the company managing the black list to remove our servers.*
*Applies to customers using our premium (non-bulk) SMTP services, not to our High Volume Outbound Emailing service.