Customer Support
Luxsci Technical Support
LuxSci believes that it’s just as important to work with you as it is for you. That’s why, in addition to our ever-growing feature list, you’ll receive rapid, knowledgeable responses to all of your support needs. From sudden emergencies to routine questions, LuxSci’s US-based support team is ready to help. We’re willing to bet it’s the closest thing to a house call you’ll find from an email provider.
Support When You Need It
Our customers are our first priority. We strive to ensure that everything works well for you and to respond quickly and accurately to all your questions and issues.
Support Tickets
Our primary support tool. Intuitive and easy to use. All tickets are immediately sent to our support staff.
Online Help
We provide organized help documentation with search, tailored to each user for quick access to relevant information.Phone Support
You can call us at +1 800 441 6612 or open a support ticket with a number where we can reach you.
Email Support
Support tickets are prioritized over email messages, however you can email us at support@luxsci.com
Training
Training is available via phone with a LuxSci specialist. Contact sales for pricing for your specific needs.
Support Hours
Standard Support Hours
9am—9pm Eastern Time
Urgent Support Hours
7/365, 9am—11pm Eastern Time
Emergency Support
24/7/365
Sales and Billing
9am—5pm Eastern Time USA, Monday—Friday
Call us Toll Free
Don’t hesitate to contact us directly via email based on your specific question or need.
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Why Trust Us
