LuxSci's HIPAA-compliant email was specifically designed to satisfy all HIPAA rules and security requirements. With the implementation and utilization of the following features, and after review and lock down by LuxSci Support, we will confirm your account as being HIPAA compliant in terms of our HIPAA Business Associate Agreement.
|HIPAA Account Feature||Included|
Signed HIPAA Business Associate Agreement
LuxSci provides a Business Associate Agreement compatible with the HITECH amendments of HIPAA. This defines LuxSci's role in maintaining the Privacy of Protected Health Information (PHI) for you as you seek to be HIPAA-compliant. A document like this is required by HIPAA of any vendor that you use.
HIPAA Compliance Seal / Trust Mark
Once your account is certified by LuxSci as meeting its HIPAA Security Requirements, you can use a LuxSci HIPAA Compliance Seal on your web site or in your HTML Email Signatures, Taglines, or Disclaimers.
A sample HIPAA Seal looks like this (click on it to see an example certification page):
Accounts with Mixed HIPAA and non-HIPAA Domains
HIPAA accounts can be either globally secure, so all users are compliant and encryption and security are fully-enforced for all messages, or they can be secured on a per-domain basis. In the per-domain case, only users in specified "HIPAA Domains" are required to send all email securely; users in other domains can send insecure email messages but cannot deal with ePHI at all. All users in these accounts share certain basic security considerations such as strong passwords, required use of SSL and TLS for server access, etc.
Use of per-domain HIPAA allows organizations to easily manage their compliant and non-compliant domains in a single account and also permits limited collaboration and sharing between non-HIPAA and HIPAA user logins.
Customers can select account-wide or per-domain HIPAA accounts during the ordering process.
As required by the HITECH amendment to HIPAA, LuxSci follows the HIPAA Security and Privacy Rules with respect to all ePHI in your HIPAA-enabled accounts. This means that LuxSci actively ensures that the privacy of all electronic health information is safeguarded while it is stored on our servers, passing through our servers, or on our backups. It also means that LuxSci staff comply with all HIPAA Security and Privacy requirements:
I.e. LuxSci staff themselves obey all of the same HIPAA Security and Privacy requirements that our customers face when dealing with ePHI.
Secure Mobile Email, Calendar, Contact, Task, and Notes Access
Mobile Sync is an optional service that enables you to synchronize email, calendars, contacts, tasks, and notes on your mobile devices automatically and in real time. Mobile Sync is HIPAA-compliant and provides "Remote Wipe", so you can delete ePHI from your mobile device should it become lost or stolen -- preventing possible HIPAA breaches.
Even without Mobile Sync, LuxSci's IMAP, POP, and SMTP services can be used to securely send and receive email on most mobile devices.
LuxSci can offer you an archival solution that is comprehensive, cost-effective, and compliant with most current federal regulations including:
Data Transmission Security & Encryption
In addition to enforced use of SSL and TLS for all connections to our servers, all users automatically send and receive email securely using our SecureLine end-to-end encryption service. All outbound messages sent via SMTP, WebMail, or Premium Mobile Sync will be automatically encrypted. Additionally, SecureLine allows your users to send secured messages to anyone with any valid email address, even if they do not have TLS or S/MIME or PGP support. Those recipients can easily reply back securely or use our SecureSend portal to register for free and initiate secure messages to your SecureLine users.
To provide a user-friendly environment, certain work-arounds are possible, such as the use of TLS transmission for certain recipients instead of end-to-end encryption. See Restrictions to HIPAA Accounts at LuxSci.
Message Integrity Controls
LuxSci's SecureLine and enforced connection encryption (SSL & TLS) ensures that the messages cannot be modified while in transit. Message integrity is assured. Additionally, LuxSci's SecureLine permits the addition of digital signatures to encrypted messages to further ensure the message integrity and prove the identity of the sender.
Unique User Identification & Authentication
LuxSci requires that user names and passwords be entered for access to any of its services. The system recognizes users based on their login information, and controls access based on their identity. HIPAA-compliant accounts are required to utilize a high level of password complexity: 8 characters consisting of letters and numbers or symbols. The password must have "high entropy" and not be easily guessable. Automatic auditing of password changes and password resets is required and performed for HIPAA accounts.
Emergency Access to Email
LuxSci provides a facility for securely archiving copies of all inbound and/or outbound messages for backup and auditing purposes. Administrators thus have secure access to copies of all message content for emergency or other reasons. LuxSci also provides other optional features such as Message Continuity that is used to ensure access to email messages in the event of LuxSci server or data center failure.
Automatic System Logoff
HIPAA compliant accounts have a 20 minute default idle period to web-based interfaces (WebMail). The system will automatically log users off after 20 minutes of inactivity; this can be increased to 3 hours by account administrators. Other services such as POP, IMAP, SMTP, Mobile Sync, and Secure FTP also have automatic idle timeouts.
Access Audit Controls
LuxSci provides comprehensive security auditing for all accounts. Included in the security audits are password changes, resets, and lookups by LuxSci staff; user access to services such as WebMail, Email Sending (SMTP), POP, IMAP, Mobile Sync, and more; changes to any of the specific "Maximal Security" settings, as well as changes to the "Maximal Security" lock down status. These reports enable verification of user, administrator, and LuxSci Support staff activity on access and security specific changes to the account.
Data Backups & Data Disposal
LuxSci automatically makes backup copies of all data on our servers, including all customer ePHI. Daily backup copies are kept on-site for 2 days and Weekly backup copies are kept off-site for 4 weeks. All data is transmitted securely to the backup servers and stored there in a HIPAA-compliant way. After 4 weeks, all backup copies are destroyed. Accounts can ask for data to be restored from backup for free once/month. LuxSci's Email Archival provides permanent, immutable email storage on servers in multiple geographic locations, updated in real-time, with weekly backups made to optical media. See our complete backup and restore statement for additional information.
Maximal Security Enforcement
The LuxSci "Maximal Security" setting provides individual accounts with the highest level of email security. Security includes implementing the 20 minute WebMail timeout maximum, forcing appropriate outbound encryption, setting password strength requirements, and forcing secure logins. LuxSci support manually reviews any account needing to be HIPAA compliant and ensures that the Maximal Security setting is locked down so these security settings cannot be altered.
Optional Encryption Opt Out on a Per-Message Basis
Though disabled by default, administrators can choose to allow users the option to opt out of SecureLine encryption for a particular message. However, the user must explicitly agree that the message they are sending does not contain any ePHI. All messages sent without SecureLine encryption are logged for auditing purposes, and copies of them can be sent to an auditor email address for review.
Opt Out is available both in WebMail and for messages sent via email programs using our SecureLine Outlook Plugin or via adding opt out content to the email subject line.
Optional VPN Access for Enhanced Security
LuxSci can provide a Virtual Private Network (VPN) connection to further secure access to our email, web, and database servers.
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
I'm very pleased with the features, HIPAA-compliant services, and support available from LuxSci. Each encounter, whether electronic or human, has been impressive. The LuxSci online documentation covers a broad range of HIPAA-compliance subjects, allowing me to research my questions as my schedule permits. Support personnel are extremely knowledgeable and always professional."
We have been very happy with the HIPAA-compliant services, especially the customer support. Doing well!"
I have been very happy with the products & services. They have exceeded my expectations thus far because whenever I need something, I can either easily find the answer myself, or if not the telephone tech support is extremely helpful. Thanks!"
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"