LuxSci Email Security

HIPAA-compliant Email

Ideally suited for:
  • Sending, Receiving, & Replying to ePHI
  • Having Both HIPAA & Non-HIPAA Users & Emails
  • Outlook Integration & Outlook Encryption
  • Compliant Email Marketing & Transactional Email
  • White-Labeled Patient Portals

What is HIPAA-compliant Email?

Secure your ePHI during email communications.

Watch the video to learn more.

eBook — HIPAA-compliant Email Basics

Safeguarding your healthcare practice and protecting patient privacy

Book 1 in the LuxSci Internet Security Series.

Created by Erik Kangas, PhD

Get the HIPAA eBook

HIPAA-compliant Email

It's unfortunate that hackers can exploit online communication on a hunt for sensitive information. However, with advanced cybersecurity, you can protect your private email information from hacking vulnerabilities. At LuxSci, we specialize in email encryption to ensure communication security. Not only are our email services encrypted, but they're also HIPAA- (Health Insurance Portability and Accountability Act) compliant for those of you in the medical and Healthcare fields. Medical records hold some of your and your patients' most sensitive information: Social Security numbers, insurance IDs, addresses, credit cards, medical records and scheduling, and more. LuxSci provides the leading software in HIPAA-compliant email, which guarantees the privacy of all ePHI (electronic patient health information) sent within your organization, as well as to patients and other appropriate, outside recipients. HIPAA makes it your legal responsibility to secure your patients' ePHI, and it's our responsibility to provide those securing services.

Complying with HIPAA can overwhelm and confuse when you're trying to find a user-friendly platform. LuxSci is here to make this easy for you. We provide HIPAA-compliant email with form and Web abilities, as well as HIPAA-compliant email hosting services. We also help back up your data and offer extensive auditing. Most important, we offer forced encryption that always comes with a verified seal that links to us and allows your recipients to know you properly protected their information.

Perhaps you were wondering...?

Yes. LuxSci SecureLine enables you to send compliant email to anyone with an email address. Your recipients do not need to use LuxSci themselves.

Yes. LuxSci's HIPAA-compliant email services do not require you or your recipients to install any special software. LuxSci works with any modern desktop or mobile Web browser, with all modern email programs (such as Outlook and Mac Mail), and with mobile email programs as well.

Yes. Recipients of your secure email messages can reply to you.

Yes. HIPAA customers get a trustmark that looks like this:

LuxSci helps ensure HIPAA-Compliance for email and web services.

In addition to email encryption, HIPAA-compliant email hosting accounts include email access and sending from email programs (e.g. using IMAP, POP, and SMTP) and from our Web interface. LuxSci also highly recommends use of our Email Archival, Premium Email Filtering, and Mobile Secure Chat.

If some messages do not include ePHI, you can choose to opt out of using encryption for them. LuxSci does not support opt-in encryption (where you manually specify which messages need encryption), because it's too risky for HIPAA compliance.

If only some people need to send ePHI, we can segregate your users into two (or more) domains. For example, users who must be fully compliant can have addresses in "secure.yourdomain.com." Users who do not need HIPAA-compliant email can have addresses in "yourdomain.com" and can send and receive without any encryption at all. (We call this per-domain HIPAA compliance.) Users can have addresses in both domains, if needed.

When you send an email message through WebMail, from either your mobile device or your email program, that message transmits securely to LuxSci's servers using TLS. Once the message arrives, LuxSci encrypts the message for each of your recipients and then delivers the encrypted message to the recipient's email servers. Based on your account preferences, who the recipients are, where their email host is, and settings in your account, the encryption used can take the form of: SMTP TLS, Secure Message Pick Up (Escrow), PGP, or S/MIME.

Yes, it can be. It depends on your choice of account settings. See Ensuring all data is encrypted at rest with LuxSci.

It depends. Messages sent using SMTP TLS do not require anything special to open them since they're encrypted only during transmission. Messages sent using Escrow (Secure Message Pick Up) do require the recipients to authenticate themselves to our secure web site in order to access their secure messages. You can do this either (a) by using a username/password for a free account to access any received message, or (b) by providing an answer to a custom question designated by the message sender. See: SecureLine Escrow and SMTP TLS.

Yes, you can use any of these standard email programs with LuxSci HIPAA compliant email. You can even use the encryption opt-out features from these email programs.

Yes, you can use any of these devices with LuxSci HIPAA compliant email. You can even use the encryption opt-out features from these email programs and Exchange ActiveSync for real-time, compliant synchronization of email, calendars, tasks, contacts, and notes. LuxSci does not provide a dedicated mobile app since secure email integrates with any mobile email app that supports IMAP, POP, SMTP, or ActiveSync.

Yes, you can move your email hosting to LuxSci so that you can use your existing domain. You can smarthost your outbound email from your existing email server to use LuxSci's outbound email encryption or use a subdomain (for instance "secure.yourdomain.com") so that only LuxSci hosts your secure email. There are lots of possibilities.

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