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Online Form Design Best Practices

Tuesday, October 2nd, 2018

Most businesses and organizations today use online forms to collect customer information. The same applies to healthcare companies. But, healthcare companies need to abide by stringent regulations concerning PHI or Protected Health Information under HIPAA.

So, it is of the utmost importance for such organizations to follow certain best practices when designing these forms. Let’s take a look at a few of them.

Security

First and foremost, the data that is filled into the form must be secured when being transmitted, processed and stored. One way to do that is via encryption. Encryption secures form data by making it unreadable to those who do not have the access. This typically includes the browser and server.

SSL is one of the encryption options you can consider. It stands for Secure Sockets Layer and it’s basically a type of security protocol that secures the connection between sender and receiver. So, when data is transmitted, only the sender and receiver will have access to it. No third party can intercept and retrieve the data.

So, SSL encryption allows you to secure the submitted data during transmission.

You can make the data even more secure by adding an authentication layer. What that means is that only people who are authorized to view the data will be able to do so. This can go a long way in preventing unauthorized access.

Protect Yourself from Bots

Bots are automated programs that go poking around the Internet, looking for information, looking for system vulnerabilities, and looking for ways to send spam, among other things.  It is extremely common for such bots to automatically fill out and submit online forms … often with garbage or with spam.

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