Infrastructure and Reliability

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Service Level Agreements (SLAs)

LuxSci guarantees that our shared services will be available to you at least 99.99% of the time. This means no more than 5 minutes per month of unscheduled downtime! If we do not meet this agreement, we give YOU money back.

Dedicated server customers receive an even stronger SLA with a 100% network uptime promise, 100% infrastructure uptime promise, and a very fast hardware replacement guarantee:

It is always refreshing to work with a company that values customer service and LuxSci has repeatedly demonstrated this! For our Secure Forms, each and every time we have a question, issue or modification needed, LuxSci's technical and sales personnel are quick to assist, communicate and most important, resolve our issues! I will continue to use LuxSci and will not hesitate to recommend them to colleagues and friends!"

Rob T . eHealth Technologies