LUXSCI

Service Level Agreements (SLAs)

LuxSci guarantees that our shared services will be available to you at least 99.99% of the time. This means no more than 5 minutes per month of unscheduled downtime! If we do not meet this agreement, we give YOU money back.

Dedicated server customers receive an even stronger SLA with a 100% network uptime promise, 100% infrastructure uptime promise, and a very fast hardware replacement guarantee:

As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"

Allen Job . All Smiles Pediatric Dentistry