Infrastructure and Reliability

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Service Level Agreements (SLAs)

LuxSci guarantees that our shared services will be available to you at least 99.99% of the time. This means no more than 5 minutes per month of unscheduled downtime! If we do not meet this agreement, we give YOU money back.

Dedicated server customers receive an even stronger SLA with a 100% network uptime promise, 100% infrastructure uptime promise, and a very fast hardware replacement guarantee:

LuxSci is the ultimate in email, not only in terms of products but also in service. From a business perspective LuxSci provides unparalleled account administration and control over spam and viruses. You won't even know all the things that are possible with email until you check out LuxSci's multitude of special email services and products. They can also integrate web hosting with your email account."

William Hopwood . Florida Atlantic University