Need support now? Contact LuxSci
Most providers offer support for their services, but rarely does it amount to more than a glorified waiting list or forum. They may tout a long list of features, but all the features and robustness in the world are meaningless without a professional level of service and support to back it all up and make it work.
LuxSci believes that it's just as important to work with you as it is for you. That's why, in addition to our ever-growing feature list, you'll receive rapid, knowledgeable responses to all of your support issues — from sudden emergencies to your slightest concerns. No matter when the question arises, LuxSci Support is always easily accessible day and night, every day of the year. We're willing to bet it's the closest thing to a house call you'll find from an email provider. But just don't take our word for it...
"I've been fortunate (maybe unfortunate) to work with a lot of different hosts and I must tell you guys... I simply have never experienced the level of service you provide, nor the amazing speed with which you handle support issues. I'm simply amazed at how easily I've been able to get things set up, and am sitting here just in shock at how quick you guys are. Kudos for you: there are plenty of other hosting companies out there that could take a lesson from you all."
-Candy Beauchamp, OffAssist
LuxSci provides the same level of technical support to both shared and dedicated customers.
|Support Feature||Premium Support|
Support 9am-11pm Eastern Time USA
Support via Ticket
Support via Email
Support via Online Help
Support via Telephone
Emergency Support 24/7 for Admins
Support for non-admin users is available during regular hours, 9am-11pm Eastern Time USA.
Our customers are our first priority; we strive to ensure that everything works well for you and to respond quickly and accurately to all your questions and issues.
Our primary support tool is our support ticketing system. We designed it to be intuitive and easy to use, and it is tightly integrated with our extensive help system. All support tickets are immediately sent to our support staff when submitted.
Our standard support hours are 9am to 11pm Eastern Time (USA). We also provide emergency support to account administrators 24 hours a day, every day, to quickly address all service availability issues.
LuxSci has developed an extensive collection of help documentation, covering every aspect of our services. It is logically organized and has a powerful search engine designed to provide an intelligent list of help files in response to your query. Additionally, our help files are dynamically tailored to the user that you are logged in as. By displaying recently viewed and popular pages and hiding documentation that doesn't apply to a user, our Members' Help quickly and efficiently gets you an answer to your question.
If you prefer to talk to a support technician rather the use the support ticketing system, you can call our 800 number or open a support ticket with a number where we can reach you.
If you can't login to our site to submit a support ticket, you can email your question in to our support staff at the address "support AT LuxSci.com". Please note that support tickets are prioritized over email messages and that for security, privacy, and authorization verification reasons, many must be requested via a support ticket.
Email Program Setup, Account Customization and Configuration, and General Service Training are available via phone with a LuxSci Technical Support representative at $100 per hour. Call are a minimum of 1 hour with additional time available in 15 minute increments.
Thanks so much for your overnight response to my customization request! It's such a pleasure to have a real person who's both knowledgeable and easy to contact when there is a problem. So far, my Lux Sci experience has been great! Keep up the good work."
My experience at LuxSci has been excellent! For a novice it was not easy to start using the type of service they are offering, but because of their excellent service and IT support I was able to quickly get up and running. I highly recommend their product!"
When one runs into a snag, NOTHING, and I mean NOTHING, is ever a problem for LuxSci to resolve in a very timely manner."
After working with LuxSci for two years, I've personally felt that they are one of the most responsive organizations I've ever had the pleasure of working with; they have gone above and beyond the call of duty on numerous occasions. I highly recommend them to companies seeking email outsourcing services."
I had a few startup problems but they were solved within a few hours, which is great compared to the support I usually see from other companies. Now everything works as I expect and I am very satisfied with your products and support."
Brandon Harris, Network Administrator, MOBILTRAK, Inc.
Jurgen B Jansen P.T. C.L.T. M.D.T., Director of Rehabilitation mendelsonortho.com
Tim Hughes, Founding Principle & Sr. Managing Director of United Conduit Securities
Rick Gates, President & CEO of Net Assets