Customer Support
LuxSci Technical Support
LuxSci believes that it's just as important to work with you as it is for you. That's why, in addition to our ever-growing feature list, you'll receive rapid, knowledgeable responses to all of your support needs. From sudden emergencies to routine questions, LuxSci's US-based support team is ready to help. We're willing to bet it's the closest thing to a house call you'll find from an email provider.
Support When You Need It
Our customers are our first priority. We strive to ensure that everything works well for you and to respond quickly and accurately to all your questions and issues.
Support Tickets
Our primary support tool. Intuitive and easy to use. All tickets are immediately sent to our support staff.
Online Help
We provide organized help documentation with search, tailored to each user for quick access to relevant information.
Phone Support
You can call us at +1 800 441 6612 or open a support ticket with a number where we can reach you.
Email Support
Support tickets are prioritized over email messages, however you can email us at support@luxsci.com
Training
Training is available via phone with a LuxSci specialist. Contact sales for pricing for your specific needs.
Location
Office: 20 University Road, Suite 500, Cambridge, MA 02138
Mailing Address: LuxSci, 6 Liberty Sq. PMB 96671, Boston, MA 02109
Support Hours
- Standard 9am to 9pm Eastern Time
- Urgent 7/365, 9am to 11pm Eastern Time
- Emergency 24/7/365
- Sales/Billing 9am to 5pm Eastern Time, Monday through Friday
Call us Toll Free
International: +1 (339) 368 5641
You can call us during support hours or open a support ticket with a number where we can reach you.
Email us at
Don't hesitate to contact us directly via email based on your specific question or need.
- General support support@luxsci.com
- Sales sales@luxsci.com
- Billing billing@luxsci.com
- Abuse abuse@luxsci.com
- GDPR requests gdpr@luxsci.com
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