Many healthcare organizations prefer using email for business communication as it leaves a paper trail and can be a more secure solution than mobile messaging. When high volume transactional emails need to be sent every month, healthcare organizations face the challenge of ensuring that any financial and personally identifiable data sent by email is secured to […]

GDPR, the General Data Protection Regulation which asserts and enforces protections on the personal information of EU citizens is on everyone’s minds these days. This is because it impacts any company anywhere in the world that interacts with citizens of the European Union (EU), even if that only means sending email messages to them. The kicker […]

Your eCommerce customer, Paul, has ordered a special mattress for his bed. He’s put the item into the cart, and paid for it. Now you send a confirmation of purchase email.  But, instead of just a note stating that “we’ve received your payment, and your item has been posted for shipment…” or whatever boilerplate many […]

SSL versus TLS TLS (Transport Layer Security) and SSL (Secure Sockets Layer) are protocols that provide data encryption and authentication between applications and servers when that data is sent across an insecure network. The terms SSL and TLS are often used interchangeably or in conjunction with each other (TLS/SSL), but one is, in fact, the […]

In a question recently submitted to “Ask Erik,” John asked: “How does sending a TLS-encrypted email sometimes become non-compliant?  Lets says I send an email from my Office 365 Business account to a gmail.com account which both support TLS encryption.  Is it because I do not know what path and what servers the email has […]