Repeatedly, it is a situation that we see over and over. Monday morning hits and we get a frantic call from a manager or VP in one of our customer’s organization. They need access to their account, but the person who was set up as their account manager has left the company or been terminated. Oops.
At LuxSci, like many other conscientious places, we take very seriously the determination of “who is authorized to do what” in an account. If the account owner is gone and provisions are not made ahead of time for taking over his/her duties, it can be a time consuming and tedious process to validate and establish someone else in the organization as the rightful owner of the account (and not just someone trying to “trick the system” and get access to things that s/he should not have access to).
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