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Posts Tagged ‘email message’

How do you know if someone has read your email message?

Friday, July 26th, 2013

Has your recipient actually read that email that you sent to him or her?

Has anyone else been reading the email messages that you sent or which are saved in your online email folders?

We are often asked how customers can verify if an email that has been sent has actually been read or if they can detect if messages have been covertly read (e.g. by the NSA).  The quick answer is that:

  1. With respect to your recipients reading your emails, you generally cannot ever know unless you plan on it ahead of time or use a system that includes read tracking as a feature.
  2. With respect to your ISP or the government reading emails, you cannot ever know.  All you can do is implement encrptions mechanisms to prevent them from reading the messages altogether.

In this article, we will discuss what measures you can take and how effective they are for determining if an email message has been read — the simplest and most generally available methods are the least reliable.

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Viewing the Message Source / Full Headers of an Email

Wednesday, February 4th, 2009

When diagnosing issues with email delivery and analyzing the properties of an email message, it is almost always the case that one needs to obtain either the “full headers” of the message or the “source” of the message.

The “message source” is the complete raw content that represents the message.  This includes all of the “metadata” about the message (who its from and to, the subject, etc.) as well the body content and all of the attachments. The full message source really contains two distinct parts — the full headers and the body.  The full headers are at the beginning of the message source and continue until a blank line is reached;  one or more blank lines separate the headers from the body.

In this article, we are not going to discuss what is in the headers or body, or how that information is formatted.  Instead, we will show you how to retrieve this information when using different kinds of email programs and web-based systems.  With these instructions, you should be able to get the “full headers” from any email message located in most email systems.  This information can be helpful to your technical support representatives when analyzing message behavior.

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